Got may k10 in February of 2025-…
Got may k10 in February of 2025- November 2025 and 200 miles, ran great out the box with no issues fast and strong dual motor dual battery, got a code 10 I reached out to the company and after a few emails, pictures and diagnostic attempts they said they will send out parts to fix it and they did they sent out a new controller and supporting wire harness. The emails are a little frustrating for someone that doesn’t really know how to do back-and-forth with emails “me” but at the end they did right and the bike is running great again thank you Jessica. I wold recommend the product
Risposta di Bluvall Ebike
Hi Jesus,
Thank you so much for taking the time to share your experience — we truly appreciate you.
I’m really glad to hear your K10 is running great again after replacing the controller and harness. Your patience and cooperation through all the troubleshooting steps helped us a lot, so thank you for sticking with us.
We also hear you regarding the process feeling a bit frustrating at times. Your feedback is incredibly valuable — we’re already working internally to streamline our diagnostic and parts-support workflow, so future issues can be resolved faster and with fewer back-and-forth emails.
Thanks again for trusting Bluvall and for recommending the product — it means a lot to our small team. If you ever need anything in the future, we’re right here for you.
Warm regards,
Bluvall Support Team