Just home from a Sunday night 'deal' stayover feeling tired and underwhelmed, due to lack of sleep.

Starting with the good, we had a lovely Sunday lunch in the Ryder Grill. We were given the bill for the meal and drinks by mistake (I'd pre-paid lunch as part of the deal). Pretty shocked to see Sunday lunch with 2 halves of lager was £105. This included a 10% service charge....the bill asks if you want to add a gratuity. Who in their right mind pays £105 for lunch plus service charge and wants to add gratuity? This is greed on the part of the hotel. My drink was wrong, I ordered Camden Hells and got Camden IPA. Not a massive problem, so I didn't say anything.

We then had a spa treatment. You are not able to choose the timing of your treatment as it's allocated. We both had a back, neck and shoulder massage, which were fantastic. The relaxation room was anything but. It was rammed. We had to wait for people to leave before we could sit down. To top it all, a group of screeching ladies turned up.

We went to the pool and struggled to get a chair. Luckily, a couple left as we arrived. Only one jacuzzi was working and it was hogged by a group of ladies with a bottle of wine (good for them). They stayed there the whole of the time, so no one else could use it. There is no privacy in the changing room and towels and robes had been left dumped in a large pile on the changing room floor.

The bad: Our room was in the Torrance wing. No AC, which is odd for a 4* hotel. The room did get stuffy in the night but we couldn't open the window due to the horrendous noise coming from (we think) a plant room nearby. A very loud, low, rumbling noise, much like a generator running all night. We called maintenance at 10:30pm, he arrived at 11pm. The first thing the guy said was "we do get a lot of complaints". If the hotel is aware that the noise causes issues, why put guests there until it's resolved??

We were offered a change of room but having to pack up at 11:15pm is not ideal. It was suggested we leave our belongings in the room and sleep in another part of the building. I'm not prepared to leave personal items and move to another room. The room allocated should be fit for purpose.

We thought the noise would stop when the kitchen stopped food....but NO. It carried on. I had ear plugs, I could hear the noise through them.

The noise can be heard along the whole of the Torrance corridor. If a hotel is charging £105 for Sunday lunch and £12 for a 175cl glass of Pinot Grigio, I am absolutely sure they can afford to sort the issue with the AC/ventilation/extract or whatever the problem is.

Needless to say, neither of us had any sleep. We mentioned to reception, who apologised but it's not the point. This room should NOT have been allocated.

Breakfast was fine but I noticed it's £21.50pp for non-guests. This is more expensive than London hotels.

This is the 3rd stay at the Belfry. Each time, there has been a small niggle. This time I can't justify the price against the guest experience. The hotel is pricing itself out of the market. If you advertise as a 4* and charge these sort of prices, the experience should be perfect.

I'm not prepared to try a 4th time. I will be spending my money elsewhere.