I contacted Lizosoft with a simple compatibility query regarding their Office 2021 Pro product and my ARM-based Surface Laptop. What followed was a series of dismissive, unhelpful, and frankly rude replies.

Despite clearly stating my system specs and asking whether the software would run natively or require emulation, I received vague responses like “no you must have the windows machine” — even though I *do* have a Windows machine. When I asked for clarification, I was told “we offer no support or no refunds if it doesn’t work but you’re welcome to buy.” No effort to help, no technical insight, just a shrug.

When I asked for the CEO’s contact details due to the unprofessional tone, I was told “I am the CEO. You’re speaking to him.” The final reply accused me of “threatening” them — apparently because I said I might post the exchange on Trustpilot. That’s not a threat; it’s a justified complaint from a potential customer.

This is not how a Microsoft-accredited partner should behave. No courtesy, no technical support, and no accountability. I’ve reported the exchange to Microsoft and will be seeking software elsewhere.

I have the detailed email string to back this up.

Avoid.

Update to retailer response reveived 12 Nov 2025.

The response bears no resemblence whatsoever to the facts. It is totally disingenous.

I didn't :

1. Ask to buy a licence?
2. Register it to my account? ( I don't have one !)
3. Request a refund ?

I had simply e-mailed asking about the compatibility of one of their products prior to purchase.

I attach copies of the e-mail string in support:
.................................................................................
On 10 Nov 2025, at 14:51, Gordon Montgomery wrote:

Good afternoon

Can you please advise if the MS Office Pro (currently £14.99) is ARM 64 compatible.

I have a MS surface Pro using : Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz (3.42 GHz)

I just want to check I don't have to run it in emulation mode?

Many thanks
kind regards
Gordon Montgomery
..................................................................................
Re: Office 2012 Pro
Sales@lizosoft
Mon 10 Nov, 19:07 (2 days ago)
to me

Hi no you must have the windows machine.
Lizosoft customer services

..........................................................................

Gordon Montgomery
Tue 11 Nov, 09:46 (1 day ago)
to Sales@lizosoft

Good morning

Sorry I don't understand your reply?
What do you mean by "no you must have the windows machine" ?

I do have a windows laptop see my system details below:

Microsoft Surface Laptop 7th edition.
System Type: 64-bit operating system, ARM-based processor.
Windows 11 Home.
Edge browser.

My question relates to the system type which uses the latest ARM architecture.
Is it compatible with your product below : 2021 Office Retail ?
Many thanks

KInd regards
Gordon Montgomery
..................................................................................
Sales@lizosoft
11 Nov 2025, 10:21 (1 day ago)
to me

We offer no support or no refunds if it doesn’t work but you’re welcome to buy.

Lizosoft customer services
................................................................................

Gordon Montgomery
11 Nov 2025, 10:22 (1 day ago)
to Sales@lizosoft

Can you please give me the name of your CEO and contact details please
What an appalling set of replies from a sales enquiry
.................................................................................

I repeat.... avoid this company.

When / if I get a response from Microsoft I will update

Just for clarity I have given far more 5 star reviews than poor ones