My young son was bought a Yo Sushi gift voucher for his birthday, but was unable to make the trip to use it until a year later. Within three weeks of the expiry date we made contact with Yo Sushi to try and extend the card. Yo Sushi were extremely, quick to share their terms and conditions but seemed unable to recognise that this discussion involved a customer - and, indeed, a customer who was a child.

We have tried to buy Yo Sushi vouchers as birthday presents for many years, to give children of our friends a special meal out to look forward to, and because we have wanted to support the hospitality sector, in particular after 5 difficult years. Yo Sushi’s response to this situation left us all feeling extremely negative about its brand as a retailer. I certainly would not recommend to others investing in gift cards with this retailer, based on our experiences.