I ordered food at the Cardiff store for takeaway. Staff were friendly and I was waiting less than 10mins.
I was in a hurry to catch my train so did not check the contents.
When I got home I realised the quality was shockingly poor. The 2 hand rolls weren't even wrapped, nori just folded over in a square. The 2 kaiso seaweeds were different! Both had no edamame and while the one had carrots and seasoning the other was plain like the stuff you get at the Tescos counter. Absolutely gutted as I was looking forward to eating this. Also for £20 the amount of food was poor, their portion sizes have definitely decreased. This wouldn't fill me up anymore. Will be complaining formally to get a refund.
Would not recommend, check your order before you leave.