Hi Tom,

I’m really sorry to hear about your experience and I completely understand your frustration. At UK Aspire Vendor, we take product quality and customer service very seriously, and I’m disappointed to learn that we’ve let you down on this occasion.

I’ve already reached out to you directly by email — please check your inbox for my message so we can get this resolved quickly for you.

We’d love the opportunity to put things right and ensure you feel confident shopping with us again. Once we’ve sorted this for you, I hope you’ll consider updating your review to reflect your improved experience.

Kind regards,
Dave
UK Aspire Vendor

EDIT: After reaching out to you on the 1st of September to let you know that we would be issuing a full refund, and after double checking all of our stock, we haven’t heard back from you.

We truly hope this means you were satisfied with the outcome and didn’t feel it was necessary to respond. If that’s the case, we’ll assume this matter can now be closed. That said, please don’t hesitate to come back to me directly if you need any further assistance - I’d be more than happy to help. Once again, I’m very sorry for the trouble this situation caused you.