Thank you for your feedback.
We want to clarify that this review appears to be related to a vendor billing dispute, not a client service experience.
Crew Logistics works with lodging providers to support our government and commercial clients, and we enforce strict standards around invoice accuracy, approved rates, and supporting documentation.
When charges cannot be validated against agreed terms or required documentation, they are not approved for payment.
We are currently seeing multiple similar reviews from vendors tied to these types of disputes. While we respect all feedback, these situations do not reflect the experience of our clients or the services we provide to them.
We remain committed to:
Fair and transparent vendor engagement
Accurate and compliant billing practices
Protecting our clients from unauthorized or unsupported charges
Any vendor with an open matter is encouraged to work directly with our team through our formal review process so it can be resolved appropriately.