This company defrauded us out of $4,016.10. We hosted a crew at our hotel under a direct bill with Crew Facilities. They were very responsive on the initial set up and online portal set up, etc. The online portal even worked and reflected stays, etc. But I never reached another human being via phone or email again. If you're a company renting rooms, dont use them. If you're a hotel don't do business with them.