I specifically asked for a health fund that covered my specific needs especially Optical, they told me BUPA would, so I left a health fund (HIF) which I had been happy with for years, but becoming a single parent needed something better priced. I went to claim and they do not. I was going to be 50% out of pocket for each individual on the policy. They admitted fault but that doesn't help I now have to find another health fund, and can't get our glasses yet. My biggest problem is I actually asked the question at least three times to verify what I wanted and what I was getting. So I was blatantly lied to. And now have just been told to go back to my old health care, which I cannot until I get my payment I made to Bupa back first