We actively review and respond to all feedback.
The concerns raised here are tied to a billing disagreement with a lodging vendor, not a client service interaction.
In situations where charges cannot be validated against agreed terms or supporting documentation, vendors may express similar concerns. These reflect enforcement of our invoice accuracy and compliance standards, not the services we provide to our clients.
Crew Logistics is responsible for protecting our government and commercial clients from overbilling and unauthorized charges, and all invoices must meet required criteria before payment is issued.