I bought premium weighted artificial fruit from this company in mid September. Half the order was incorrect (3 apples ordered, 2 x red, 1 x royal gala) received 3 royal gala, pomegranate - not weighted, 2 x tangerines - very inferior product - plastic, hollow, not weighted, with long green plastic stalks and nothing like the picture on the website.
I contacted Petallica to complain. I agreed to keep all but the tangerines which are awful. I asked for either replacement or refund (and reply paid label).
Lots of nice words - going to look for replacements etc etc, but totally ignored the problem.
AVOID