At second of the April, I ordered a tripod from amazon.com.tr, I'm a prime member and I also paid extra for fast delivery, The item was supposed to be delivered at 4th of April but today is 6th of April and they haven't even sent it yet. I called DHL and asked if they could let me know where my package is and they told me that they had never received the package, amazon only shared the parcel number and that means they didn't give it to cargo yet. But amazon's "super duper mega ultra great customer service" refused to refund me until they receive back the product from me. These people can't understand any language because their brains don't work or something but they definitely don't understand the part that they have never even sent it. So they lost it in their warehouse right before they were to deliver it, or someone stole it but they marked it as a sent product and they even called DHL and asked them if they had received the package and they said no on the phone and they confirmed that it was never sent, but these people still refuse to refund me until they find the product they have never sent. Never ever trust amazon for anything. They're the absolute worst ever online retailer I have seen so far. And the express delivery is totally a scam because even when you order multiple products from the same seller, actually even if you order two very small sd cards that can easily fit in one package and one single delivery but they rather charge twice for fast delivery for the same product and they send it with different shipments so they can profit more off two charges for fast delivery instead of one. It's a scam. And they can't even track the parcel they charge around 30 euros to send. Amazon = an army of scammers.