Bad scam company. Ordered a sweater in October and still have not received it contacted the company by email and kept getting it’s in transit and should receive it soon. Even told to keep close to my phone for the courier to call. And still no sweater. Have emailed several times and my last email was based on threats and dishonesty.a quote from
Wanted a refund since any tracking number sent is non existent. Don’t care about the money as it was very cheap but there attitude is disgusting and judging by all the bad reviews, I now know why
Stay away from this company as there definitely a scam and just want your money
This is there responce after my email had mentioned I’ve ordered international orders before and always could track the package and keep the transparency visual
“If this is your first time ordering internationally, I would advise against purchasing from international companies. Since we share the same logistics, I strongly recommend that you consider shopping at local and online stores within your area, where you can receive your items in a more timely manner.

If you are considering disputing the charge with your bank, we completely understand, but we will provide evidence to show that the items have already been shipped, and returning the items is the only way to process a refund. I'm confident your bank will understand this.

Should you decide to open a dispute, whether you win or lose, we won't be able to assist you with your order, as there are costs associated with it that would render it non-profitable for us.

There are several factors to take into account when ordering internationally, including customs, weather-related issues, shipment challenges, and cargo problems.

I'll leave this email open for now. Repeatedly reiterating information about the shipment, which has already been addressed, is not productive from our perspective.

Once again, refunds can be processed once you return the items to us. I would be happy to issue a 100% refund to you.

Thanks,
Maria
Your Velezzo Support Team”


Stay away from this company