We contacted Mark Hamilton at BusinessClassFares for our trip to Namibia in April, 2024. WE were comparing his quotes with AMEX travel, and a travel company. Mark just wouldn't give up until he got our business. By that, I mean, he kept working it and working it. He finally won us over by coming up with an itinerary that saved us 10 hours, with one less connection and much shorter layovers. The other itineraries we were getting had us doing a 12 hour layover in Frankfurt. We ended up spending a few hundred dollars more, but we were happy to do that as we were able to spend one more night in our bed at home, rather than leaving a whole day earlier. No one else took the time to research every single itinerary. I should note that Mark came up with some similar itineraries as everyone else initially, but when I told him those weren't acceptable, he just kept at it until he found something that changed our minds.