ordered a bunch of tea, one was not able to be shipped with the rest. however, instead of being notified and given the option to cancel, it was shipped separately and i was charged 9.99 for shipping. And not refunded for that tea in the original. Then, 8 days later, the tea was shipped again with charge to shipping. sent an email, no one replied for over 48 hours. Then I called. no one picked up. then i finally sent a chat. I was told this happened because I signed up for a subscription (never). and they supposedly took me off the subscription, never refunded my shipping charges. very dishonest way of dealing with an error or glitch on their end. I'm done with stash.