Awful, they cannot be bothered to reply
Awful, really dreadful service.
They do not respond to emails..I must admit, I haven't bothered to try and call them..email is easier for me.
I cannot believe that they have the temerity to boast about "award winning" customer service ( on their website ).. unless the award was for providing dismal service or shocking lack of response, I can only assume this is a "fake claim"
Similarly, another mention is made of response time to emails..."go on, try us out" ..another idle boast.
Well octopus..I did just that...2 days ago...no reply!
I have been a customer for 6 months, having been drafted in from the collapse of Avro.
I am still awaiting my first bill..
Risposta di Octopus Energy
Hi Andrew,
My name is Jade and I am a complaints specialist here at Octopus Energy. Many thanks for leaving this feedback on Trustpilot -- it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
I'd like to start by apologising for your experience here at Octopus Energy, it's certainly not the experience we want you to have with Octopus and I hope that we're able to correct it for you.
I can confirm following your call this morning, we have been able to issue a statement for you.
If you have any questions or queries please do not hesitate to get in touch.
Kind Regards,
Jade :octopus: