Hey there, I am so sorry to hear about the experience you had with your order. I've made sure to pass on your feedback to the relevant departments, as it will help us in improving our services and minimising such instances in the future. I can see that a refund for your order is now processed and an email was sent to you. I've also requested a refund for the delivery charge and you will receive an email as soon as it is processed. I hope we will see you again soon and provide you with the service you deserve ~Shivanshu