This was an awful experience. My cousin sent me a gift, which was supposed to be a chest with 80 tea bags. I got the chest, but it only had two bags. I let them know, and asked if they could send the tea. Instead, they said I had to send the box back (which would require a long trip to the post office for me, and my days are quite busy). They said they could not send the tea, because it would violate their "policies and procedures." I pointed out that they should not have a policy that requires a customer to fix their mistake, but got no coherent response. The most frustrating part was how unnecessary this was. All they really had to do was send the missing tea. I am really shocked they have a B certification.