Good company, bad service
While I’ve had good experiences before with this company, I’ve never felt content with the level of customer service I received. We ordered during typical business hours with production/delivery dates that claimed to be nearly a week earlier than it’d turn out to be, all delayed because of a late invoice sent to us. We were unable to reach any Plastek Cards representatives for days on end, and generally did not feel like we were of any importance to the company despite our decently-sized order. Even with that experience, we were refused a refund after waiting for a long time given our extremely tight timeline.
Edit: We received the cards exactly when they claimed, which was too late for us. The cards, like usual, were exceptional in quality, but our organization wishes that we could have had an easier time getting in contact with Plastek.
Risposta di Plastek Cards
Hi Nicholas. We're sorry that we were unable to switch to rush production midway through the production process. This is typically more achievable during the first 48 hours after a proof is approved. However, the good news is that we were able to ship your order out yesterday, six days earlier than scheduled. Our records indicate that this is your first order with our company, and we do value your business. However, we are wondering if you may have us confused with another company that your high school club has worked with previously, since this order was paid for online at the time it was placed, and did not require an invoice for payment. Our records also show that all communication between your account manager and your club occurred within 24 hours, and typically the same day. We would certainly like to keep your business, and want to make sure that we're not inadvertently being confused for another card printer. Thank you, Nicholas!