Zzoomm Full Fibre broadband Recensioni 7.261

I spoke to Roxanne, she was very helpful
and patient. She solved our connection issues and was lovely in general to talk too. Thanks so much for a great experience

Prompt call answering by very efficient agent who patiently and expertly solved the problem. Agent was RUBEN

good customer service. Mary was able to re negotiate my annual contract at a competitive price after my bill increased

Our wifi went down due to a power outage and despite our resetting etc could not get back online. We rang Zzoomm and got through to Khaled who was great, he even rang us straight back when my phone cut out too! Great service and he got us back online within a few minutes ... thanks!

Jess on was absolutely brilliant thank you for your help today

Sunny thank you for your help and support you have a bad initial experience to a positive one you are a credit to your company

Khaled as part of the customer care team was great in clearing up what to do next when the contract is up for renewal. This has helped me to stay loyal with the provider with great competitive internet speeds

Recently joined Zzooom . Internet began dropping out today . Phoned helpline and quickly got to a real human called Maxine. She talked me through things and did her thing her end and my problem was solved very quickly. Excellent service . Very happy customer

I spoke to Alexandra to reduce the price i was paying and she was very pleasant and helpful,I would recommend Zzoomm to anyone as i havent had any problem with my broadband since being with them.

John m was awsome and very clear, he helped me a lot and got me what i needed

I have been with this company since 2023, unfortunately I had a issue Thursday last week which is to be expected, however after speaking to 2 people in customer services department about my router that had failed they could not get me in for a appointment for 2/3 weeks. I asked to be put through to the loyalty team / cancellation team as I could not wait this long for services to resume.
Luckily I was able to speak to a well spoken lady called Rachel who had me sorted in around 24 hours, a appointment, and service resumed.. Rachel kept me well updated and also managed to keep me on board!
Rachel thank you very much I am extremely happy with the service you provided 11/10

Omar Razak was absolutely fantastic

Tom Ball & Luke Francis came to install our broadband today, they were both pleasant, friendly, helpful & patient. The router was taking a little longer to connect than usual but, I was kept updated with how things were moving which was a nice touch so I was in the loop of what was going on. Also a special shout out to Luke with all the questions I was throwing his way who never rushed me to hurry up in order to leave to get to his next job which was much appreciated! I'd not heard of Zzoomm before but so far the customer service experience has been great! From needing to contact Stephanie in support to adjust our installation date over the bank holiday to both Luke & Tom installing today. Thank you!

Was helped by Mary in the loyalty team. Very friendly and great customer service.

Spoke with maxine today who was very helpful ...great customer service

Jamie was very helpful. She talked me through reconnecting to wifi

Very helpful staff, job did exactly as I asked and sorted me with a new contract no hassle all completed in about five minutes thank you

Rachael in the loyalty team was an absolute pleasure to deal with. The company actually worked to retain my customer which was most refreshing.

I’d be delighted to speak with Rachael again in 12 months to discuss renewing once again.

Definitely a positive experience !!!

Spoke to Jonathon this morning about coming out of contract and what zoom could offer. Jonathon was really helpful and found me a great deal.

Really clear communication from Riz who helped me to get the best deal on my new contract.