Zuku Recensioni 

As an existing and loyal customer for over 15 years I feel extremely disappointed and betrayed by Zuku.
I am being charged 5,997 monthly for an 80mbps connection whereas the rate displayed on their website is 3,999 for the same speed.

I have called the customer care line twice and I’m always told that this offer is only for new customers, and that my internet speed has been increased. In reality the speed is even slower than before. I told them this is not acceptable and they should charge me the same rate as that displayed on the website. They say they understand but are not able to do anything themselves but will escalate this matter and someone will call me. To date nobody seems to have the decency or courage to call me and the situation remains unchanged.

But what a con! Existing customers are being shafted just because they think it is all in order.

To date, I have stuck with you even though there are so many other companies out there offering faster internet cheaper than you. But that is going to change very soon.
Unfortunately I had paid 3 months in advance so have no choice to stick with them for that time, but I will change providers as soon as what I have paid is used up.

Zuku team, you have lost a loyal customer just because you want to fleece your existing customers. A change in management is required. The current management team is not customer centric.

Am paying 2000 per month package.
The speeds are frustratingly slow, when using a smart tv it keeps hunging.
Very frustrating.
Am definitely switching to another subscriber bare halfway into the month.

Slow connection and its very difficult to get hold of customer service when needed

This is the worst internet I've ever experienced in my life!

⭐⭐⭐⭐⭐ Exceptional Customer Service from Laurine!I recently reached out to Zuku Internet support and was assisted by Laurine during the night shift. I am incredibly impressed by her professionalism and patience. Instead of rushing through the call, she took her time to explain everything clearly, giving me the opportunity to fully understand the technical side of the issue and the steps being taken. She truly went above and beyond to provide the best possible assistance. Zuku needs more agents like Laurine—thank you for the fantastic support!

DON'T HIRE THIS SERVICE PROVIDER. They will steal your money and take two months to fix it. Besides their connection is not constant and the speed is shit. What a waste of money. When you contact them to come ix the issue they just tell you they'll send someone. Spoiler alert: no one came.

For me it's insane how companies like this still exist, what a shame.

scam alert this wifi providers are lies like I have been paying for 10 mbps but actually I saw I was getting 3 mbps(warning don't join)

Absolute rubbish. Would rate it zero if i could

I am completely done with this bogus internet provider. My internet has been down for 2 days now, and despite making numerous calls, nothing has been fixed. This is not the first time this is happening. The only time Zuku ever cares about you is when they want you to renew your subscription. Once they have your money, they disappear. Their service is unreliable, their customer support is non-existent, and I would strongly advise anyone against using them. Save yourself the frustration and go elsewhere!

Just dictating people with poor services switching channels people love to expensive packages ,poor internet ,zuku action was the best but they remove to mint money on higher packages

This is the most poorest wifi anyone can think of installing.Their customer services are so poor not talking about how these people lie at some point you can mistake them for con men. I wouldn't recommend anyone to install such a wifi

I electronically paid my March dues for Fiber last Thursday 26th from a different account and the Zuku billing department could not verify the effected payment, hence disconnected the account Saturday. I managed to have it reconnected by providing the payment evidence, for the service to be disconnected Sunday midnight, Monday midnight and Tuesday midnight. After having sent two days back the bank ledger proving the transaction, I still am disconnected, but the call center does not answer: they just leave their customers idling in a wait queue, mine is 32 minutes now. Zuku, we have a choice in this market, you do not seem to realise it.

The poor rest internet provider.you pay for a wifi today and you have to wait for 1 week and even if you call them they lie the poorest internet I have ever experienced nkt I better go safaricom I wish i could even give you any star

I am EXTREMELY disappointed with ZUKU!Probably the worst internet provider out here.They installed my router almost a week ago,no internet,no help from the team,they just keep on making false promises of sending a team yet no one shows up..a week later and no response still.WORST service ever.Even customer care doesn’t respond smh

Am very disappointed 😞,even after paying the best packages your internet is the worst. For 4 days no internet, you don't respond to text in Facebook your WhatsApp?

The worst EVER!!!! I have been waiting a whole week to be connected and nothing!!! I have called almost 10x everyday and nothing!!!! What a scam!!!!!!!!!

Not happy at all

I am extremely disappointed with ZUKU’s customer service. I have been calling all day, hoping for help, yet no technician has shown up despite their promise. I even paid for the service, but nothing has been done. This is beyond frustrating, it feels like I’m dealing with a bunch of amateurs who don’t value their customers. Very poor service and zero professionalism. Would not recommend!

EXTREMELY TERRIBLE EXPERIENCE. After three years I decided to reconnect in my office after their guys told me they have really done a lot to improve their services. I thought they have styled up. But it's the same old incompetency, unprofessionalism and unreliability. I will just use the one month and NEVER WANT TO HEAR THE NAME ZUKU AGAIN. VERY TERRIBLE EXPERIENCE

A very bad service from zuke we shift from nalyaa to bukasa and we have 10 days remaining internet so we called them for two days and they were procrastinating then I found zuku guy walking on the street and I bring him to the house after he entered he took my telephone number and the account number and said I will send someone then he disappeared!!