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4 recensioni
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Had purchased their warranty from Leon's on 2 leather sofas that started to crack, submitted a claim in April and have yet to hear back from them. They have the worst customer experience possible and would not recommedt buying their products at all.
This is a complete fraud, I have a extended warranty for my sofa's, I've been calling days and days and no technician showed up, now when I can after an hour, when I give me SR number they hung up the call.
If I could give a negative star rating I would!! This has got to be the absolute shadiest company I have ever had the displeasure of speaking to. They lie, lie, lie and lie some more! Give faulty information and bogus resolutions. Not to mention they will make you wait a ridiculous length of time and act as if they are helping you, however, in reality they send inexperienced people from off the street to your home to look at your couch but never fix anything even though they spend over 4 hours in your home! THESE PEOPLE ARE A NIGHTMARE DO NOT PURCHASE THE EXTENDED WARRENTY BECAUSE THE BOGUS WARRENTY DOES NOT COVER ANYTHING AND YOU ARE LEFT WITH BROKEN FURNITURE AND OUT THE MONEY!!!!
Tagline says: Enjoy peach of Mind with your new furniture purchased from Leon's. I purchased Leon’s Platinum Complete Furniture Protection that is serviced by Zucora Home, expecting peace of mind, but unfortunately the experience has been the opposite and disappointing.
When I contacted customer service about an issue with my sofa (less than 3 years old), I felt the conversation was guided in a way that led to denial rather than support. I was asked for a specific incident date for a stain and, not knowing there was a strict reporting window. There were multiple types of stains. I started with a chronological order. Had I known they would only look into the one that has occurred in 21 days, I would have logged in the recent date. Only then was I told the claim would not be covered.
What’s more concerning is that there is now (yesterday) a powdery substance coming from the sofa, which appears to be a material or structural issue—not normal wear and tear. Despite this, the focus remained on denying coverage rather than investigating the problem.
I was also asked to submit multiple photos which was only probably to prevent me from making another claim.
Joke of the day was them asking me to have it professionally cleaned and then report to them if there is a new stain. Probably for a new strategy of saying, since someone else cleaned, we cant. What ridiculous cheating!
This protection plan was sold as comprehensive coverage, but in practice it feels like technicalities are used to avoid honoring claims. I would strongly encourage anyone considering this plan to carefully review the fine print and be cautious.
I expected accountability and support, but this experience has left me questioning the value and integrity of the service.
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