Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... Leggi di più
L'azienda ha risposto
I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... Leggi di più
L'azienda ha risposto
The experience was good, though I wasn't happy with the addition of an insurance charge that I didn't get a choice about having. Or the repeated request for my review. I know it helps your busines... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di forniture per panifici
- anche in
- Fornitore di cibo e bevande (catering)
- Fornitore di macchinari per l'industria alimentare
- Fornitore di prodotti alimentari
- Grossista
- Grossista di dolciumi
Scritti dall'azienda
Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!
Informazioni di contatto
Aspen Hills Green SW, T3H 0H6, Calgary, Canada
- 4037142751
- sales@zuccherocanada.ca
- zuccherocanada.ca
4,7
Eccellente
148 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
amazing I love the service
12 maggio 2025
Risposta di Zucchero Canada
Hi Indra, Thank you so much!
We’re thrilled to hear you loved the service — it’s what we work hard for every day. We truly appreciate your support!
Great selection of products
Great selection of products, and shipping arrived very fast! Highly recommend!
8 maggio 2025
Risposta di Zucchero Canada
Hi Marina, Thank you for the wonderful review!
We’re so glad you enjoyed our product selection and fast shipping. Your recommendation means a lot to us — thank you for choosing Zucchero Canada!
Risposta di Zucchero Canada
Hi Tuan, Thank you for your kind words!
We’re happy to hear you were pleased with the fast shipping and product quality. We look forward to serving you again!
Great communications
Great communications, fast turnaround time.. and very considerate company....
4 marzo 2025
Risposta di Zucchero Canada
Hi Darryl! Thank you so much for your thoughtful review!
We’re glad you appreciated our communication, quick turnaround, and care. It’s always our goal to provide a considerate and smooth experience from start to finish!
Risposta di Zucchero Canada
Hi Laura, Thank you for your amazing feedback!
We’re so happy to hear you enjoyed our customer service, products, and pricing. Your support means a lot to us!
Would recommend!
Would recommend! Really good products and great service.
1 ottobre 2024
Non scritta su invito
Risposta di Zucchero Canada
Hi Robert, Thank you so much for the recommendation!
We’re thrilled you’re happy with our products and service. It means a lot to have your trust and support!
Risposta di Zucchero Canada
Hola Lina, ¡Muchas gracias por tu comentario!
Nos alegra saber que tu experiencia con nuestro equipo fue positiva. Siempre nos esforzamos por brindar un trato amable y cercano a cada cliente. ¡Gracias por confiar en Zucchero Canada!
Risposta di Zucchero Canada
Thank you for your kind words! We're glad you appreciate the fast shipping and secure packaging. Happy baking! 😊🍫
Just a note that delivery is through…
Just a note that delivery is through Canada Post, and they will drop a card in your mailbox. Delivery is NOT to your door
30 gennaio 2025
Risposta di Zucchero Canada
Thank you for your feedback! Canada Post handles some of our deliveries, particularly to remote areas or PO boxes. We always request door-to-door service, but Canada Post occasionally leaves a pickup notice instead. We apologize for any inconvenience this may cause and appreciate your understanding. If you need any assistance, please don’t hesitate to reach out!
Great product
good service, good product. I would like to see 25lb of beans, I enjoy bulk savings.
16 gennaio 2025
Risposta di Zucchero Canada
Hi Nathan,
Thank you for your feedback! We’re glad to hear you’re happy with our customer service—your satisfaction is our priority. We also appreciate your suggestion regarding the padding material, and we’ll make sure to pass this along to our team for future improvements.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best!
Impeccable service
Impeccable service. Questions answered promptly. I received my items promptly.
30 gennaio 2025
Risposta di Zucchero Canada
Thank you for your kind words! We're happy you had a great experience. Let us know if you need anything else!
Don’t believe the shipping timelines
Your website states orders ship next day if placed Monday to Thursday, with an estimated delivery date of 2 to 5 business days.
I ordered products that were in stock on January 16 at 2:38 pm (a Thursday). The order did not ship until January 22. I received the order January 27 (7 business days for delivery). However, I did receive the items I ordered.
16 gennaio 2025
Risposta di Zucchero Canada
Hi Simone,
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your order.
We want to clarify that your order, placed on January 16, was prepared and ready for pickup the very next day as per our standard timeline. However, the carrier did not collect the package until Tuesday, January 21, which unfortunately delayed the delivery process.
We’re glad to hear you received the correct items and appreciate your patience. While we do our best to work with reliable carriers, we will review this situation with them to help avoid similar delays in the future.
If there’s anything further we can do to assist or make this right. Please don’t hesitate to contact our customer service team.
Thank you for your understanding and for giving us the opportunity to serve you ;)
Best regards,
Sales Team
Risposta di Zucchero Canada
Thanks!
I am very happy.
Got my items quickly and in good order, no issues, what could anyone ask for?
19 dicembre 2024
Risposta di Zucchero Canada
Thank you!
amazing Molds wondefful
4 dicembre 2024
Risposta di Zucchero Canada
Hi Nisrine, Thank you so much!
We’re thrilled to hear you loved the molds — your support means a lot to us. Can’t wait to see what you create with them!
Very good service.
13 dicembre 2024
Risposta di Zucchero Canada
Hi Lucero, Thank you for your kind words!
We’re glad you had a great experience with our service. Your support is truly appreciated!
I did purchase a item that wasn’t…
I did purchase a item that wasn’t available anymore (8 dec) and it took until the 12 dec before I’ve got a email saying that
I would love to have another item but now it’s to late before Xmass and I would appreciate if I had more options from your company
Thanks
9 dicembre 2024
Risposta di Zucchero Canada
Hi Michel,
Thank you for your message. We sincerely apologize for the inconvenience caused by the unavailable item you purchased. We understand how disappointing this must have been, especially during the holiday season.
Please note that we have already processed your refund. We truly appreciate your patience and understanding. In the future, we hope to offer you a better experience with more available options.
Please don’t hesitate to reach out if we can assist you with anything else.
Kind regards,
Kati
Always attentive to take care of the…
Always attentive to take care of the purchase orders, and flexible to complete the delivery...
4 dicembre 2024
Risposta di Zucchero Canada
Thank you very much!
Love the molds
Love the molds, they are high quality and will make a huge difference on getting to the next level on baking.
23 novembre 2024
Risposta di Zucchero Canada
Thank you!
Risposta di Zucchero Canada
Thank you very much!
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