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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I absolutely loved the dress I rented from Nobody’s Child. The fit was perfect, and although it was a colour I wouldn’t usually choose, I really loved it and felt great wearing it. The quality... Leggi di più

Valutata 1 stelle su 5

Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was so happy to be able to rent a bridal jumpsuit I’d had my eye on for my hen do - I almost felt like the service was too good to be true! It was amazing quality, lined inside & such a perfe... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di noleggio abiti da sera
  2. Negozio di costumi da bagno

Scritti dall'azienda

Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

433 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 63% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(433)

100 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Disappointed to say the least

Disappointed to say the least, rented a dress and unfortunately it was too big so I emailed and asked if there was anyway they could send the next size down but they wouldn’t, they just said if I wanted another I would have to pay again and I have to pay fees to send back and restock the dress so I have ended up paying for nothing as the dress didn’t fit! I would avoid at all costs!

31 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hi Serena,

We are sorry to hear you were disappointed with your rental.

The terms and conditions with the rental brand confirm that exchanges are sadly not available but that the brand, Oh Polly rental offer a partial refund on unworn returns excluding a small restocking fee and excluding delivery

We are sorry you were unaware of this policy but to try on an outfit still incurs costs and we are sorry you felt this was not value for money on this occasion.
Best wishes
Zoa Rental.

Valutata 1 stelle su 5

The wetsuit I hired didn’t arrive by…

The wetsuit I hired didn’t arrive by the booking date so I had to go on my holiday without it. The team were prompt in responding when I flagged the issue but said it was out of their control as it was a Royal Mail issue. I appreciate that but what is in their control is planning the timeline for posting out rentals to meet the date set by customers.

20 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hi Claire
We are so sorry this wetsuit was delayed by this third party courier and wasn't delivered in time on this occasion.

We've refunded in full and apologise for the inconvenience caused.
All orders are sent on time or in advance to allow time for delivery but sometimes issues arise and we are sorry this was the case on this occasion.

Kind regards
Zoa Rental

Valutata 5 stelle su 5

Rental dress

Absolutely loved this dress,had so many compliments wearing it,and the rental scheme is the best idea ever so I will definitely be back 😃

14 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hey
Thanks so much for your lovely review
Zoa Rental x

Valutata 1 stelle su 5

Rented an oh polly dress and came with…

Rented an oh polly dress and came with gum attached. Did get a full refund however not the point I wanted the dress.

14 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hi Leanne

We are so sorry to hear this rental arrived with this issue
We've opened an urgent investigation into how this was missed from our dispatch team and apologise that this was delivered in this condition

We hope you are able to try rental again in the future
Best wishes,
Zoa Rental x

Valutata 5 stelle su 5

Amazing customer service and a…

Amazing customer service and a fantastic concept.
Value for money and very easy to use
Never again will I have dresses sat in my wardrobe unloved because iv worn them once!
Thank you

22 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hi Michealla

Thanks so much for your review and wonderful feedback - we look forward to seeing what you rent next!

Zoa Rental

Valutata 5 stelle su 5

Highly recommend

Highly recommend
Quick & easy service to use
Lots of lovely dresses to choose from

7 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hi there
Thanks so much for your recommnedation !

Zoa Rental

Valutata 5 stelle su 5

Brilliant service, amazing dresses

Brilliant service.
So easy !!!!
My daughter doesn’t go out wearing the same dress twice, Zoarental has saved me money.
Dresses are fabulous quality and look amazing.

8 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Hey Kim

We are thrilled to hear your wonderful review and kind feedback, thanks again!

Zoa Rental

Valutata 5 stelle su 5

Loved the experience

I have nothing bad to say! Loved the communication from the company - in terms of accepting the rental, delivery and the information on how to return. Will be using them again!

1 marzo 2025
Non scritta su invito
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Risposta di Zoarental

Thanks so much for your review and feedback, we're grateful you took the time to share with us!

Best wishes
Zoa Rental

Valutata 5 stelle su 5

Amazing Service

Extremely straightforward process. Excellent price point / value for money. Dress was, as always, exceptional quality from Oh Polly.

20 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hi Ashleigh
Thanks for your message and brilliant feedback
All the best

Zoa Rental

Valutata 5 stelle su 5

Perfect!

Quick and easy delivery, and quick and easy return too! Dress came absolutely perfect and returning was simple! 😊

21 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hi Natasha

Thanks so much for your review and kind words
Best wishes,
Charlotte @ Zoa Rental

Valutata 5 stelle su 5

Renting with Zoa was really good

Renting with Zoa was brilliant, so simple to order and return and no need to worry about any washing. A great sustainable service when previously I would have bought the dress and probably only worn once!!

13 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hey Emily

Thanks so much for your review!

All the best
Zoa Rental

Valutata 4 stelle su 5

Loved the service plus my dress 🥰

Loved the service plus my dress 🥰. Delivery was on time and the dress was as good as new ✨ l am happy to know you guys offer this service to rent a dress even though we are limited to what we can order l think you are doing well for those who can not afford to buy them.

8 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hey
Thanks for your review and feedback
We hope to continue to expand our ranges with the brands we work with

Best wishes
Zoa Rental

Valutata 5 stelle su 5

Best experience always !

I’ve rented dress 3 times now and always pulled through for me, it’s so handy when u don’t wanna spend lots but u have a one off event and also saves you racking up dresses your probably not going to wear again. Highly recommend honestly have nothing bad to say and it always arrives on time.

6 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Thanks so much for your review
Much appreciated
Zoa Rental

Valutata 5 stelle su 5

What an amazing idea!!

What an amazing idea!!! Whenever I have an even I always buy a go polly dress however I then wouldn’t wear it again so to be able to chose a beautiful dress and send it back after is the perfect solution for me. The whole process was ever easy from start to finish. This will definitely be my go to in future!

1 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Hey Emma

Great to hear this solution will help you wear beautiful dresses for your special events and save wardrobe space and money!

Valutata 5 stelle su 5

Honestly amazing service

Honestly amazing service! I would 100% do this again.. I always buy dresses for an occasion wear it once but this service was amazing quick delivery and easy to send back loved the dress and had loads of compliments thank you!

1 febbraio 2025
Non scritta su invito
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Risposta di Zoarental

Thanks Georgina
We really appreciate your positive comments and feedback

Valutata 5 stelle su 5

Brilliant idea

Brilliant idea to rent dresses. Simple to order and return. Would definitely recommend

25 gennaio 2025
Non scritta su invito
Logo di Zoarental

Risposta di Zoarental

Hey Samantha

Thanks so much for your kind words and lovely review
Best wishes

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