Zest Energy Ltd Recensioni 198

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was ver... Leggi di più

Valutata 1 stelle su 5

My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a Y... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy

Valutata 5 stelle su 5

Your rep arrived in good time. He was courteous and carried an excellent job. I am very satisfied.

Dettagli dell'azienda

  1. Azienda specializzata in energia solare

Scritti dall'azienda

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

198 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 4 stelle su 5

9 panel Solar Edge instalation just completed

The job only just completed, but on the first day the system seems to be performing as expected. I have had both prior to, and during installation, a few questions. The Admin team answered my queries /questions promtly and to my satisfaction. The installers also did a good job, working well into the evening in order to finish. They were also happy to discuss details and minor changes that I requested to fit in with my wishes.

13 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

My initial experience was very good but…

My initial experience was very good but as I have been
Waiting for over 4 months for a response to my problem I am not happy.

14 febbraio 2024
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Risposta di Zest Energy Ltd

Ms Cooper, you are outwith your warranty with Zest Energy and we are assisting you with a warranty claim you have with the manufacturer. I am sorry that it has taken longer than expected.

Valutata 4 stelle su 5

Professional installation

The installers were very professional and we were happy with the installation of our solar panels.
We were not impressed by the salesman as we felt
he was very pushy and didn’t seem to have practical knowledge of the system. He didn’t seem to know exactly how many solar panels we would need. We felt he was only interested in making a sale.

23 febbraio 2024
Valutata 5 stelle su 5

Everything I was told has came to…

Everything I was told has came to fruition. Panels and battery are performing well and we have seen a massive decrease in our bills. We would have no hesitation recommending Zest Energy. 5 star from start to finish!

20 marzo 2024
Valutata 1 stelle su 5

Non existent after sales service

This company are only interested in installing as fast and simply as possible. They will demand payment with menace before the work is fully completed. If there is any problem the man in charge will give you the run around and pass the buck to others. If you do manage to speak to him to complain he will accuse you of being rude and hang up like a petulant child. The 10 year guarantee is bogus. I had to pay over £400 pounds to another company when the installation failed after a year and a half. One of the meters was melted inside could have caused a fire. The installation is now wired as it should have been and the Solis app is now working correctly which it wasn’t before. I got all sorts of excuses as to why it didn’t work properly from the start. If anything goes wrong with this company they will string you along but will not fix the problem.
There was nothing wrong with the inverter the wiring installed by Zest was at fault and they would have found that out if they had examined the installation which they refused to do. I had to speak to the manufacturers myself after months of prevarication and inaction by Zest.
This man’s pathetic rebuttals only prove my assertions.
Do not expect any help from this company if anything goes wrong with with your installation.

16 novembre 2023
Non scritta su invito
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Risposta di Zest Energy Ltd

Mr Laurence, you initiated a warranty claim for a replacement inverter directly with the manufacturer without informing us of any issue. When you eventually informed us we asked for details of this claim so that we could assist you. For some reason you refused to provide this information and failed to respond to our last email requesting details. Had you provided this information we would have been happy to take over your claim. The 10 year guarantee that you referred to is a manufacturers guarantee. Whilst you were outwith any warranty with Zest Energy our warranty states "Most products supplied by us come with the benefit of a manufacturer's product guarantee. Where a claim in respect of any of the products is notified to us by you in accordance with our terms and conditions, we will liaise with the manufacturer and ... secure a replacement of the product".

Your edited comments are not a true reflection of events and you only contacted us AFTER contacting the manufacturer.

Valutata 5 stelle su 5

Zest Energy have been an excellent…

Zest Energy have been an excellent company to deal with from start to finish. As advised by the friendly consultant I ordered a Growatt solar system and this has now been in successful operation for around 6 weeks. The installation team were on time and the work carried out was to a high standard. Highly recommend, Vicky

28 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Still getting sales calls 😡😡😡

16 aprile 2024
Non scritta su invito
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Risposta di Zest Energy Ltd

Mr Smith, you opted in to receive calls after placing an order with us. All our calls are recorded and I note that we have spoken to you 3 times in the last 7 months. We have now removed your number from our database.

Valutata 1 stelle su 5

Fraudsters

Fraudsters

I booked a solar installation with this company and paid a deposit. I then lost my partner to cancer. I informed them that i would not be able to go ahead with the installation and they stated they would return the majority of my deposit, minus admin fees. Over the course of a year they have repeatedly claimed they would return my money, but have failed to do so, including claiming that they have posted cheques, which have apparently been lost in the post. Avoid this company at all costs, I am now considering reporting them for fraud.

20 marzo 2024
Non scritta su invito
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Risposta di Zest Energy Ltd

We requested contact information from Trustpilot although that information was not forthcoming. Can you email us directly at info@zestenergy.net as we are unable to identify you. As soon as you contact us we will address any concerns you have.

Valutata 5 stelle su 5

I arranged with Zest Energy in October…

I arranged with Zest Energy in October last year a survey in regard to installing solar panels on my property. Despite being wary my worries where sharp and put to bed as the advisor was extremely helpful in talking and helping me understand the process. After deciding to go ahead with the company my panels were installed by there very kind and helpful installation team who carried out the work to a very high standard and were extremely patient answering any questions or queries i had and made sure there work area was immaculate by the time they had finished. Since using the company i have and would recommend them to anyone considering or interested in solar power.

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

My experience dealing with Zest

My experience dealing with Zest has been a very pleasant and assuring service from the first call to my installation I recently had solar installed late last year and contacted zest in regards to adding a battery storage to my system. The advisor who came and surveyed my property was extremely helpful in advising me if the best scenario for my system and explained in great detail about the systems the company offers. My installation went without a hitch the installers where very professional and took there time in explaining how to work the system and were very patient with myself. Overall I would highly recommend Zest after dealing with other companies previously I couldn’t see myself using anyone else now.

14 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

sales man pushie saying you have to…

sales man pushie saying you have to take it for the price he gave me and said the other companys i got a quote from are not to be trusted to do the job he would push me more to take the panels and batteries from them and i just said no

5 febbraio 2024
Non scritta su invito
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Risposta di Zest Energy Ltd

Mr Thomson, we do not hold any record of our visit.

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