ZenLedger | Crypto Tax Software | Crypto Tax Tool Recensioni 

93
TrustScore 2.5 su 5

2,5

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Valutata 1 stelle su 5

No one responds to my inquiries. Even your AI agent Zelda goes out to lunch. Simple questions go unanswered and a team member never has responded to my request. I have paid for services a still not re... Leggi di più

Valutata 2 stelle su 5

I've used them for 7-8 years and it's mostly been a good experience. However, this year it has been extremely difficult to get responses and assistance with the chat --long wait times for not much i... Leggi di più

Valutata 5 stelle su 5

Ease of use, very tech/user friendly software. Great customer service and from the research I've done the lowest cost compared to cointracker coinledger and a few others I forgot the names of. Zenledg... Leggi di più

Valutata 5 stelle su 5

I had over 150 crypto transactions across 3 exchanges, with margin use. After trying 3 competitors this was the one that successfully imported and linked them all. Robinhood was more difficult but... Leggi di più

Dettagli dell'azienda

  1. Software di assistenza fiscale
  2. Servizio di assistenza fiscale

Scritti dall'azienda

ZenLedger simplifies DeFi, NFT, and Crypto taxes for investors and tax professionals. Easily review your trades, see your gains, generate cryptocurrency tax reports, and track your crypto portfolio with ZenLedger’s platform. ZenLedger aggregates user transaction information across thousands of exchanges, wallets, blockchains, and tokens into one simple dashboard. Get started for free now with our easy crypto tax calculator.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

93 recensioni

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2,5

Tutte le recensioni

(93)

2 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

bugs and lack of support.

bugs and lack of support.
It does not support sgd fiat, and also does not support options on derribit. say it support kraken but when I upload csv I downloaded from kraken it says the format is not correct. Also because of issues with other exchange it says that my data in kraken does not reconcilled. I ended up spending more the 10 hours to comb thru all the transactions and to make changes to file format. also for the exchange it does not support when you upload a properly formatted csv with the exchange name fill out they won't show it but just says manual, which does not help when reconciling. not recommended until they get these issues fixed.

13 maggio 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hey there, this is Mike. We see that you recently were not satisfied with our service. We sincerely apologize for any inconvenience you have experienced with our software and want to ensure that all of your questions and concerns are taken care of. Is there anything I can help you with? We offer phone support in order to fix any transactions or exchanges you are having trouble with!

Valutata 1 stelle su 5

Kinda difficult to figure out

I dont even know where to begin. Zen Ledger imported some of the key transactions off of the major brand apps. The others, not so much. It made for a very difficult and tedious process for me to try to match and verify transactions. I'm not sure how the process can be improved but by the end of the day, The ledger had me making way more than I actually did. So, I don't know what went wrong, but I'll probably get killed in taxes this year and I never took profits. I dont think I'll ever use the ZenLedger again.

25 febbraio 2023
Non scritta su invito
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi Kevin, Morgan here with ZenLedger Support. So sorry to hear about your experience with matching and verifying your transactions. I'd love to get you scheduled with a team member to review your account. Please send us a message at hello@zenledger.io and we can schedule a free call asap!

Valutata 5 stelle su 5

First timer

I needed help with entering my wallets and exchanges. It was easier than I’d suspected with Xenlefger support.

13 aprile 2023
Valutata 3 stelle su 5

It was somewhat helpful but not…

It was somewhat helpful but not actually possible to integrate with TurboTax desktop. I had to manually enter “Cryptocurrency” as a brokerage and now I have to mail an additional form. I hate mail.

10 aprile 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi Jeffrey! We do integrate with TurboTax, I've sent you an email to follow-up and review your account. Thanks :)

Valutata 1 stelle su 5

Charged $150 for a tool that didn't…

Charged $150 for a tool that didn't even integrate into my tax software as described. Don't buy.

1 aprile 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi, Morgan here with ZenLedger. I'm sorry to hear that you had trouble integrating with your tax software. I can certainly assist you with this. I've sent you an email directly to followup.

Valutata 5 stelle su 5

Love ZenLedger

Love ZenLedger! Love Jen!
Learned so much from Jen and she made crypto tax mystery so much more understandable! I am now 100% confident submitting my crypto taxes by April 15!

13 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I had a hard time manually compiling my…

I had a hard time manually compiling my transactions across many blockchains, wallets, exchanges etc... Satchit from the Zenledger support team was very helpful and worked ith me from start to finish. Now that my info is published, it will be easier next year. Highly recommend this platform and team.

12 aprile 2023
Non scritta su invito
Valutata 2 stelle su 5

Extremely expensive, no support.

Extremely expensive PER YEAR recorded if you have a lot of transactions. No response at all from customer service with questions. Did import all transactions fairly easily.

31 marzo 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi Brenna, Morgan here. I"m so sorry to hear that you were not satisfied. I've sent you an email to follow up directly.

Valutata 5 stelle su 5

Life savers! I would pay more!

I cannot even express how grateful I am for Zenledger. I was completely overwhelmed with trying to figure out realized gains and losses. Your system made it so easy! It took me just a few mins and I got everything my CPA needed! I have referred you on to 3 other friends.

22 marzo 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Thank you so much for taking the time to leave us a review! We sure do appreciate it. We're so glad we were able to help eliminate some stress this tax season!

Valutata 5 stelle su 5

I had over 150 crypto transactions…

I had over 150 crypto transactions across 3 exchanges, with margin use. After trying 3 competitors this was the one that successfully imported and linked them all. Robinhood was more difficult but I eventually had them manually imported into their provided spreadsheet. It was extremely easy to export the tax forms and then import into TurboTax as well!

The only odd part was when there were exchange transfer fees and it didn't match up the export to the import but it all worked fine in the end.

Spendy, but great product! Saved me lots of time and didn't need to go to a CPA.

30 marzo 2023
Valutata 4 stelle su 5

Solid crypto tax software

It's a good program but there is a learning curve if you have many trades across multiple exchanges. I'm sure it's real easy if you don't have a lot of trades. The tech support and instructions for exporting data from different exchanges are excellent.

1 aprile 2023
Valutata 1 stelle su 5

Poor customer service

Poor customer service, and I suspect gouging practice with GLG. Twice now in 2022 I've experienced a no-show for scheduled 15-minute calls this year with ZL. The platform seems structured to send quick links as DIY via chat bubbles a short term fix but in reality has been detrimental to my experience, compounding research hours.

I requested an alternate tax pro to Gordon Law after a disagreement and unfinished work and instead WAS SENT BACK TO GLG, by ZENLEDGER.

5 aprile 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi Jonathan! I'll send an email directly to follow up. This is not the standard we have for ourselves, I'm so sorry we fell short and I'd love to continue the conversation to help you out. I'll be in touch!

Valutata 1 stelle su 5

This year I couldent get things to sync…

This year I couldent get things to sync properly and ended up doing it with excel instead

19 marzo 2023
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi Seth, I'm so sorry to hear that you had trouble syncing your account. I've sent you an email to follow up.

Valutata 2 stelle su 5

They're improving but needs alot more work

More UI options are needed to bulk editing and grabbing values of Algorand ASAs. I couldn't find something better out there and there has ben signficant improvements made from last year, but its still frustraiting and feels like it takes me all day just to do this part of my taxes.

26 febbraio 2023
Non scritta su invito
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Risposta di ZenLedger | Crypto Tax Software | Crypto Tax Tool

Hi, thanks for letting us know what you'd like to see from us. I'd like to hear more about the parts that were frustrating. Please send an email to support@zenledger.io so we can assist you.

Valutata 3 stelle su 5

Needs better support for Keplr wallet and Cosmos.

I liked that I could connect most of my accounts and wallets. It was still a painful process for most transactions as I had to manual edit them in a CSV file and upload them to Zenledger. Also, there was no way to connect a Keplr wallet with the Cosmos ecosystem. I hope that will be an option in the future as ATOM is a major coin.

20 marzo 2023

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