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Valutata 3 stelle su 5

Your eggs are quite good kids enjoyed them just moaned as they got mor signs than cars and the cars they got were the same each time so ended up with 3 different cars over again.

L'azienda ha risposto

Valutata 5 stelle su 5

Great trade supplier. We use this product as a giveaway for our online business. Always fast, precise delivery and great value.

Valutata 5 stelle su 5

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di dolciumi e caramelle

Informazioni fornite da varie fonti esterne

Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

472 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Your eggs are quite good kids enjoyed…

Your eggs are quite good kids enjoyed them just moaned as they got mor signs than cars and the cars they got were the same each time so ended up with 3 different cars over again.

30 marzo 2026
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Risposta di Zap Sweets

Hi! Thank you for your review and for the feedback. We will pass this onto the manufacturer who produces this item!

Valutata 5 stelle su 5

Helpful excellent after sales support

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery.
I misunderstood my parcel delivery was missing but they quickly investigated and located it. Have got it but I didn’t open it. But they provided excellent customer service.

21 febbraio 2026
Non scritta su invito
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Risposta di Zap Sweets

Thank you for your kind review!

Valutata 5 stelle su 5

EXCELLENT

Great wholesaler with a wide variety of confectionery and speedy delivery

29 gennaio 2026
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Risposta di Zap Sweets

Thank you for your kind review!

Valutata 5 stelle su 5

Sweet Perfection

Freshest stock, secure fast delivery, lovely customer service and great value prices. Sweet Perfection!

26 gennaio 2026
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Risposta di Zap Sweets

Thank you for your kind review!

Valutata 2 stelle su 5

Still waiting for delivery…….

Still waiting for delivery as the delivery company would not leave on the first attempt needed someone to be at the property.
How are people expected to accept parcel delivery when they are also out working doing similar hours as the delivery company.

8 gennaio 2026
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Risposta di Zap Sweets

Evening! Many apologies for this. This wasn’t something that we were aware of.

I have contacted our courier straight away (I’ve CC’d yourself into this communication also) and advised of the leave safe request and to ensure a swift re-delivery to you.

If you have any issues, please do reach out to us first via e-mail or our online contact form, we’ll be happy to get any queries sorted straight away.

I hope this will now be resolved very quickly for you and we can work to getting a 5* review in the future!

Valutata 5 stelle su 5

The Best!

Exceptional service, great prices & super speedy dispatch and delivery.

25 novembre 2025
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Risposta di Zap Sweets

Thank you very much for your kind words!

Valutata 1 stelle su 5

Chloe in Customer Services ignored my request for a refund and to post me a return lable

Would of give 0 stars as the sweets I received don't taste right it's probably the way they have stored them . Probably in a cold damp place I spoke to a so called customer service named chloe who stated can they be picked up from my address and examined. I stated of course then she said I will have to pay and return them through special delivery which of course I won't be waisting anymore of my hard earned cash with this company as all their bothered iabout is taking your money and not resolving issues for customers. I've asked to escalate my complaint several times in emails and chloe has ignored my request shame on you chloe and any staff and any so called management who sit behind computers in the background and do nothing to support loyal customers i wouldnt recommend anyone buying anything from this company. shame on the customer service skills they've also stated only in a bad reveiw they will now be sending me a royal mail return label via email ..which of course I haven't received or have they replied to my emails in the last day which again they have lied and said we are in continuous contact .any decent company would send someone to pick the faulty goods up .I have proof of screenshots if I need to take my complaint elsewhere. Complete headache think their doing this on purpose to make me wait even longer well done guys another loyal customer you've upset ......also just to rub salt in the wound I asked to escalate complaint past chloe and she is still dealing with my complaint and not doing a good job as she keeps stating on emails here is your royal mail pre paid label and the when you click on it it doesn't work .I feel she knows this which is shameful of her as I have asked on numerous times can you print the label of and send to my address or get someone to collect your faulty product you sold me .I'm better off talking to a brick wall ......chloe must think I was born yesterday as I know it's her replying to my reviews as she is the only person who works in customer service.othewise somebody who know how to deal with real complaints whould of had my complaint solved ASAP wow .what a unprofessional company.....

22 ottobre 2025
Non scritta su invito
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Risposta di Zap Sweets

*Response to 3rd edited review*

Hi Paul,

As discussed via e-mail, we will be happy to send you a copy of the pre-paid returns label as you are having technical difficulties.

For your convenience, we will also send a jiffy envelope which can be used to return the goods back to us in. I trust this is acceptable.

Thank you.

*Response to 2nd edited review*

Hi Paul,

The original email with the pre paid attached label was sent at 2:38pm. I have just resent this again at 8:57pm. If you have still not received this, please do send us an alternative email address and we can forward this on so that it is received and can be actioned.

Thanks.

*Response to edited review*

Hi Paul,

Just a quick response to your review that has been edited, we are still communicating with you via email to get the goods returned to us so that your refund can be issued.

There is absolutely no issues with this but what we can’t do as we’ve stated before is process a full refund to you whilst you still have the goods. We operate from a 35,000 sqft warehouse in London and send out thousands of orders, I can assure you that these aren’t stored in a cold, damp place.

Again, we look forward to getting this resolved for you and refunded once back with us, a Royal Mail returns label is being arranged and will be sent to you momentarily via email.

*Original response*

Hi Paul.

Apologies that the sour jelly beans aren’t to your standards. As explained in the emails, this has already been escalated to Jelly Belly who will be conducting the necessary investigations.

In the meantime, we’ve already offered to refund these once they have been returned to us via a method that suited you best. Once the tracking number is verified, we will process a refund straight away.

As a small business, we pride ourselves on our customer service and I would like to hope that you can understand our reasonings for wanting confirmation of a product return before processing a refund. Sadly this has been exploited in the past.

Regarding your comment on the no reply, I don’t quite understand this as we have responded to you very promptly on a number of occasions now, even outside of working hours.

We will continue to respond to your emails and we look to resolve this as quickly as possible for you.

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