YUMIYU jewelry Recensioni 

117
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

I couldn’t be happier with my order from Yumiyu Jewelry! I purchased an evil eye necklace and three bracelets, and they are absolutely stunning. The quality exceeded my expectations—they’re beautifu... Leggi di più

Valutata 1 stelle su 5

My pieces came and were not as expected. Dull, didn’t fit or hang right. I reached out several times via email, maybe got one response saying to keep it and we’ll give you 50% off. I declined, and st... Leggi di più

Valutata 5 stelle su 5

This was my first time ordering from Yumiyu Jewelry, and I had a great experience! My order was running a little late, and the woman who helped me was absolutely incredible. She was in contact wi... Leggi di più

Valutata 5 stelle su 5

My experience with Yumiyu has been wonderful. I've made two purchases and on my way to a third purchased. I even had a exchange that was resolved with minimum efforts. The jewelry is high quality and... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

YUMIYU Jewelry is an online jewelry brand specializing in modern, minimalist pieces designed for everyday wear. The brand offers a curated selection of necklaces, rings, bracelets, and earrings crafted with a focus on timeless design, quality materials, and thoughtful details. Operating through yumiyujewelry.co, YUMIYU Jewelry serves customers worldwide via e-commerce, with collections inspired by elegance, simplicity, and versatility. The business emphasizes accessible luxury, customer experience, and continual improvement based on customer feedback.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

117 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,5

Tutte le recensioni

(117)

11 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great for gifts!

I got the gold rainbow bracelet for my mom for Mother’s Day. I know she’ll love it. The bracelet is high quality and beautiful, especially in the natural light. Shipping was super fast. Great company!

10 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Concern about my order

I initially had a concern about a necklace I received. I attempted to get in touch with Yumiyu several times, but no response. Finally, the owner, Nina, personally texted me. She addressed my concern and in addition sent me a lovely necklace. I really appreciated her response and her extra gift.That was really nice of her.
Carol Krizman

21 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

I would love to get the refund back

I would love to get the refund back. Cause when the package arrived it was broken which is suck

28 marzo 2025
Logo di YUMIYU jewelry

Risposta di YUMIYU jewelry

Hi, we have reshipped a replacement for you right away. Please confirm if you received it. It’s my pleasure to solve the problem with you 🙏🏼

Valutata 1 stelle su 5

No customer service

I had a concern about my recent purchase. I called the customer service number, but nobody ever answered the call or returned my call. I filled out a form online and in addition sent customer support three emails. I have NEVER heard from anyone in the company. As a result, I will not recommend Yumiyu to a friend nor will I purchase anything from this company.
I am disappointed with the lack of support from this company.
Carol Krizman

28 marzo 2025
Logo di YUMIYU jewelry

Risposta di YUMIYU jewelry

Hi Carol, I have contacted you via text and resolved the issue with you. I hope you love your new jewelry from us. I appreciate your updated feedback and I will definitely improve our customer service in the future! 🙏🏼

Valutata 4 stelle su 5

Les bijoux sont beaux

Les bijoux sont beaux, parcontre surprise il a fallu payer des droits de douane non annoncé lors de la commande... Donc ça gâche un peu le plaisir.

24 marzo 2025
Valutata 5 stelle su 5

I bought beautiful earrings

I bought beautiful earrings, I was a little worried that the package would take a long time to arrive or that there would be problems with the delivery. I wrote to Nina and she answered me patiently about everything. One of the earrings I ordered was no longer in stock and she offered me other earrings and sent me another earring as compensation and did not charge me any more money. The package arrived really quickly and without any problems. I was pleasantly surprised by the speed of delivery and Nina's patient, fair and charming attitude. Nina gained another satisfied customer and I know that I will soon buy again. The jewelry is beautiful and of high quality. Nina, thank you for everything and you have gained a new and satisfied customer. Thank you.

4 aprile 2025
Non scritta su invito
Valutata 4 stelle su 5

Took its time but arrived in the end!

I originally have this a 1 star review as the item didn't arrive and I got no response to an email. I did however get a response following my review and the seller explained they had been moving sites which is why they didn't respond and after some prolonged back and forth I was told the item had been lost by FedEx. Seller replaced it immediately and a replacement was sent out quickly. The item has arrived and is really nice. I will give the benefit of the doubt to the seller and accept the explanations given, but would hope not to be met with any similar problems if I place any further orders

29 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Difficult Return Process

I had to go through several back and forth emails with Nina asking to return items. She is difficult to work with and takes a long time to reply. Moreover, she did everything in her power to make it hard for me to return the items I didn’t want. Including not providing a return label until I pointed out that her website days “Free returns within 30 days.” Then, when she finally did provide the return label she deducted shipping costs from my return. I find this to be completely unacceptable. If that’s how she wants to handle her returns it should be clearly stated on her website. When I reached out regarding this, she simply did not reply. So my point is, DO NOT buy anything from her if you think you may need to return it.

With that being said, I do love the items that I did keep, but I will never purchase anything from this site again because of a lack of honesty and integrity.

3 marzo 2025
Non scritta su invito
Logo di YUMIYU jewelry

Risposta di YUMIYU jewelry

Hi Jessica, thank you for your feedback. Sorry for your experience. As I see, we did not deduct shipping cost from your order, and it was manually 100% refunded to your account. We also sent you the FREE return label. We were moving to our entire office to a new location the past week, that’s why we didn’t respond to you immediately, sorry for the inconvenience. I have checked that we have 100% refunded to you with NO cost. Please confirm if you received the full refund. Thank you so much for your feedback, we will improve our customer service for the future.

Valutata 4 stelle su 5

Let me first say the quality and the…

Let me first say the quality and the look of the build-your-own charm necklace is fantastic. The reason I am giving a less-than-perfect rating is that one of my charms was not the right charm that I ordered. I did reach out to Yumiyu and Nina was very responsive and pleasant. I feel a bit inconvenienced to go to the post office and send my necklace back to be fixed and then have it shipped back to me. Nina did offer a solution, but I didn't like the hassle and wanted to wear my necklace right away. I would like to suggest that for an item that I consider expensive, they should do a better check to make sure it's right before sending it to the customer.

20 febbraio 2025
Valutata 5 stelle su 5

The items i ordered are absolutely…

The items i ordered are absolutely stunning the customer service i recieved was outstanding and i referred this site to all my friends it is so beautiful and made well and recieved swveral compliments i cant wait to order more items and have a big collection of jewelry from here i definitely give them a rating of 5 out of 5 if possible id rate it even higher i definitely refer to order from here uou will be very happy and satisfied.

4 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

The jewelry is not only beautiful

The jewelry is not only beautiful, but it’s also very unique, it’s like shopping from a jewelry boutique, and I am always Lon the lookout for rare jewelry pieces, also Nina is a great business owner, she always aims to please her customers, unlike a lot of other businesses that just get your money when everything is good and give you a hard time when the product is defective. Nina makes it right that’s why I keep making purchases.

22 gennaio 2025
Valutata 5 stelle su 5

first and foremost i love the…

first and foremost i love the jewellery,
i have a collection of various pieces and love them!!
with my last purchase i had an issue with the delivery and i immediately got a response from Yumiyu.
All was handled in a very kind way and i am so impressed with the customer service.
Thank you Nina!
Looking forward to order more from your stunning collection.
Tatiana:-)

5 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

I am absolutely in love with the…

I am absolutely in love with the jewelry from Yumiyu! Every piece is a work of art, beautifully designed, unique, and made with such care and attention to detail. The quality is exceptional, and the designs are perfect for any occasion. I’ve received so many compliments on the pieces I’ve purchased and they truly elevate any outfit. On top of that, the customer service is fantastic, so kind, professional, and always ready to help. If you’re looking for stunning, high-quality jewelry, Yumiyu is the place to shop. Highly recommend!

20 gennaio 2025
Non scritta su invito

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