My personalised dog sweater took 2 months to arrive from China only for it to arrive looking awful. They promoted their products using a different accounts name (Pet Creativo on IG) on their own socia... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ich habe, wie viele, gedacht dass es ein Scam wäre, meine Packung ist leider zu spät, aber trotzdem angekommen. Insgesamt ist die Qualität nicht gut, definitiv schlechter als auf den Bilder, ist slop... Leggi di più
Awful experience with this company. The hoody we received had the poorest quality embroidery, it doesn’t look ANYTHING like my dog. It’s actually laughable how bad the embroidery is, it looks like a c... Leggi di più
Die Lieferung kam viel zu spät, die Qualität des Sweatshirt Druckes mangelhaft. Ein übler muffiger Geruch geht von der Ware aus, Die Stickerei deutlich minderwertiger als auf den Internet Bildern. Der... Leggi di più
1,7
Pessimo
112 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Keine fotoreliastische Umsetzung, keine Kontrollansicht. Sein Geld nicht wert!
Leider war das Ergebnis nicht zufriedenstellend und sein Geld wert! Mein Hund wurde sehr einfach dargestellt und ohne sichtbare Details aus unserem Foto. Nicht zu vergleichen, mit den beworbenen Arbeiten, die offensichtlich viel aufwändiger Produziert wurden.
Zudem gab es keinen Kontrollabzug vor Produktion, um
auf Fehler oder Wünsche aufmerksam machen zu können. Ich hatte extra darum gebeten und wurde jetzt enttäuscht.
Ein Spiel mit dem Glück weshalb ich vom Kauf abrate!
Unfortunately, the result was not satisfactory and not worth the money! My dog was depicted very simply and without any visible details from our photo. Not comparable to the advertised work, which was obviously produced much more elaborately.
In addition, there was no control print before production to
to be able to point out errors or requests. I had specifically asked for this and was disappointed.
A gamble with luck, which is why I advise against buying it!
No photo-elastic realization, no control view. Not worth the money!
16 novembre 2024
Non scritta su invito
Belachelijk
Belachelijk, kerstcadeau voor mijn vriendin proberen te fixen. Met opdruk van een kat. Krijg je dat pakje eindelijk. Is het een opdruk van een of andere hond.
Balen!
20 dicembre 2024
Non scritta su invito
Ordered over a month ago
Ordered over a month ago, still not arrived. Money taken no confirmation of order either.
11 novembre 2024
Non scritta su invito
I wish I had read the reviews here…
I wish I had read the reviews here first.
A delivery date promised, but failed. Now going to miss being a Christmas present.
Messaged about delivery and got the most unempathetic response and told it'll be another 2 weeks or so yet, then asked about cancelling order and now radio silence. Paid with a credit card so will need to file claim with credit card for a refund
19 dicembre 2024
Non scritta su invito
Sehr Positiv überrascht!
War am Anfang sehr skeptisch auch wegen den anderen Bewertungen.
Ich war aber sehr positiv überrascht als der Pullover angekommen ist. Super Qualität und sieht super verarbeitet aus.
Versand hat nur etwas länger gedauert, aber lag auch an der späten Bestellung zu Weihnachten.
Auf meine Email wurde zügig geantwortet.
Im Großen und ganzen bin ich Top zufrieden.
19 dicembre 2024
Non scritta su invito
Unhappy!
I never write reviews but I’m so unhappy !! I paid extra for 2 dogs on the sweatshirt. It took weeks to arrive and they’ve only put one on there in the wrong colour! I’ve been trying to get a none automated response but nothing. Weeks ago they said they would send another one but haven’t heard anything of it since. It was supposed to be a present and I’m so unhappy and have lost my money. I just want the correct order I paid for!!!!
Don’t waste your time .
6 novembre 2024
Non scritta su invito
Terrible
Unfortunately I was also the victim of not reading the reviews. I’m waiting now for ages, contacted the Customer Service, but not getting an answer at all.
I’m very disappointed, because this would’ve been a Christmas gift for my daughter, and now have to disappoint her with getting something else.
They say 10/19 days, but it has been way over that, and I can not get in contact with the company. Safe yourself the time and energy, and do not buy anything here.
18 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
Please note that our shipping timeframe is 10-19 business days. As of now, 11 business days have passed since your order was placed, and it was shipped a few days ago. Therefore, your order is expected to arrive within the specified timeframe.
Once your order arrives next week, we kindly ask you to update your review accordingly.
If you have any further questions, feel free to reach out.
Best regards,
The YouPup Team
I am very disappointed in the sweater I…
I am very disappointed in the sweater I got. I payed 90 euros for a scam don’t order there
17 dicembre 2024
Non scritta su invito
SCAM does not send does not refund
SCAM does not send does not refund
Edit from your answer that people know you're lying.
I order in November for a deliver announced first week of December.
I don't have nothing no order no refund. The package is maybe I say maybe supposed to arrive in 3 days but I'm leaving for 3 weeks for Christmas so you won't be able to deliver it.
Just do the refund and stop stealing people money.
21 novembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
Please note that our shipping timeframe is 10-19 business days. As of now, 15 business days have passed since your order was placed, and it was shipped a few days ago. Therefore, your order is expected to arrive within the specified timeframe.
Once your order arrives next week, we kindly ask you to update your review accordingly.
If you have any further questions, feel free to reach out.
Best regards,
The YouPup Team
Total SCAM !!!!!
Total SCAM !!!!!! DO NOT BUY FROM THIS COMPANY!!!! order a hoodie nothing had a blanket email thst I can see lots of people received. No updates I have emailed again to find the latest update been ignored. It is now going through credit card company and fraud squad. I CANNOT BE ANY CLEARER DO NOT BUY FROM THIS COMPANY advertise in Instagram.. KEEP SWIPING DO NOT BUY FROM THIS COMPANY
16 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 27th November, it should arrive this week or early next week.
The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.
As shown in the attached photo, customers can personalize the product in several ways:
Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.
You will receive your order next week. We will therefore ask you to correct your comment here after you have received your order!
If you have any further questions or concerns, please let us know. We'd be happy to assist you.
Best regards,
The YouPup Team
The Products don’t look even close to…
The Products don’t look even close to what they are advertising. Customer service is basically not real/available. You only get pre written massages back - no human interaction. They won’t give you your money back and they won’t tell you the address you can send it back to. They’re not even shipping themselves so that their address is hidden.
2 dicembre 2024
Non scritta su invito
Still nothing received
Ordered on 25th november, still haven’t received anything. No tracking number, no further updates… Contacted the company, they said it would be send to me very soon this was last week. Very dissapointing, wanted to be on time for Christmas.
16 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 25th November, it should arrive this week or early next week.
The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.
As shown in the attached photo, customers can personalize the product in several ways:
Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.
If you have any further questions or concerns, please let us know. We'd be happy to assist you.
Best regards,
The YouPup Team
Lies!!!
Lies!!!! Please beware. I can see several times below that they claim to deliver within 10-19 days 'without exception'. My order was apparently dispatched on 25th Nov which is more than 19 days ago. (I made the order on 8th November!) The tracking link says that the item is still in China! When I emailed the company they suggested I discuss the issue with the UK Royal Mail!!!! As though they can do anything about an item that is in China!!!
8 novembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 25th November, it should arrive this week or early next week.
The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.
As shown in the attached photo, customers can personalize the product in several ways:
Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.
If you have any further questions or concerns, please let us know. We'd be happy to assist you.
Best regards,
The YouPup Team
Scam
Scam, never received anything. Ordered 5 weeks ago. It ain’t drop shipping
November 8th ordered. It’s December 15th now. So I think you are full of bullshit that it never happened.
13 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. No order has ever taken longer than this! Additionally, there is no order under the name Rico Ramierez in our system.
Therefore, we kindly ask you to prove that you made a purchase from us as soon as possible. Otherwise, we will report this to the Trustpilot team.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Very long delivery time bad product
Very long delivery time and the product is pretty bad. Dont waste your money, very overpriced
13 dicembre 2024
Non scritta su invito
This company isn't a scam. Their delivery dates are just a bit delayed
I initially wrote a 1 star review thinking I'd been scammed as I got told the latest delivery date was 2nd December when I ordered on 15th Nov.
My package arrived on the 9th so 7 days after the time given
The hoodie is lovely. As good quality material as my Hugo boss one. And the picture is really cute. My mum will love it. If you've ordered, just hang fire. Don't get too worried by the reviews of people thinking they've been scammed. I was one of them but it isn't a scam.
14 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
Thank you for your order! 🐾
Thank you so much for sharing your thoughts with us. We sincerely apologise for the delay. Over the past two months, we have experienced a significant increase in orders, which has unfortunately caused delays.
We hope your custom pet face sweatshirt brings joy to you and your furry friend.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Ich würde dort wieder bestellen
Ich war positiv überrascht über die Qualität des Sticks. Bei mir hat das Bild gepasst. Natürlich gibt es bessere Stickereien, aber für den Preis ist es gut.
Einen Punkt Abzug gibt es dafür, dass die Sweatshirts relativ dünn sind und die Ware nicht innerhalb der versprochenen Zeit geliefert wurden.
Nur der Tracking Link kam pünktlich, aber die war wurde erst ca. 2 Wochen später versendet.
Allerdings habe ich auch im November also höchstwahrscheinlich in der Hauptsaison bestellt.
14 dicembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Oliver from the YouPup team.
Thank you for your order! 🐾
Thank you so much for sharing your thoughts with us. We sincerely apologise for the delay. Over the past two months, we have experienced a significant increase in orders, which has unfortunately caused delays.
We hope your custom pet face sweatshirt brings joy to you and your furry friend.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Absolute and utter scam artists
Absolute and utter scam artists
Don’t waste your money on this company if it can even be described as such, ignore this review at your folly🙄
22 novembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. No order has ever taken longer than this! We can see two single orders under the name Jayson, both of which were placed fairly recently. This means these orders haven’t been shipped yet. So basically we don't have any of your orders.
Therefore, we kindly ask you to prove that you made a purchase from us as soon as possible. Otherwise, we will report this to the Trustpilot team. Or if you have not created your order with us, we ask you to please delete the comment before sending it to Truspilot team.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Order on the 11th November and still…
Order on the 11th November and still had no updates regarding the order. Emailed and got a response that it’s been processed and will be delivered shortly. This was 2 weeks ago.would highly not recommend this company.
11 novembre 2024
Non scritta su invito
Risposta di Youpup
Hello, I'm Sophia from the YouPup team.
If you placed your order on 11th November, it should have already reached you by now. After an order is placed, it is delivered to the customer within 10-19 business days without exception.
Could you please provide us with your order number? We will check it and get back to you via email.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Schlecht
Produkt kam nach über einem Monat an aber sieht komplett leider sehr schlecht aus. Das gestickte Tier sieht nicht aus wie das Bild, nicht mal annähernd.
12 dicembre 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.