YES RENTALS Recensioni 

Filled out all of their required info in their online form in advance for quick check in. Total lie & waste of time. Still took 20 mins. to get my car. Unacceptable. My subcompact had tiny tyres. Less than a km from their office, I barely nicked one of those idiotic hard to see concrete barriers that abut the bike lanes in NZ & it blew out the tyre & slightly bent the rim. They charged me $250 NZ for the issue, got a new car & clearly told them to e-mail the repair invoice ASAP so I could submit it to my US based credit card company for reimbursement as that is one of their benefits as a customer of that bank & card. Almost a month later I e-mailed them that I needed the invoice immediately as my credit card company has a 30 day limit to submit a claim after a rental car related event. The next day they e-mailed me saying the repair hadn't yet been done due to the "holidays". Total BS. No way they would just let a rental sit unused during the busy holiday season for just installing a new tyre w/a new rim-that takes 30 mins. I know, I have done it many times before. A full month later I finally got the invoice after it was already too late to submit the claim. In fact, it was e-mailed over two weeks AFTER the invoice was dated! Unacceptable. Additionally, according to a locally based friend I have in Auckland they may be violating NZ labor laws as YES is Chinese owned & every employee I saw when I picked up the car & then dropped it off were Chinese & the same was true when I rented from them in Christchurch.

We haven’t picked up the car yet, but already concerned.
We got a text message 7-8 hours before arrival in Auckland saying that the last shuttle to the Rental Depot leaves at 5.45pm. News to us and our flight lands at 5.40pm.
Luckily we were only travelling from Melbourne. If it had been a longer trip we would have missed the message.
The message also said call us ahead of time if you need a pick up after 6pm. We would have missed that too.
Again all news to us.
And lastly, there is a $45 fee to get to the car depot after 6pm. Or we can hang at the airport for the night and pick up the car tomorrow.
So be wary using Yes Rentals - lots of hidden strings

Good service from Francis. They provided the off hour shuttle from the airport on time. Our rented car was Toyota Aqua and it was in good condition for us to explore Auckland and nearby cities. Highly recommended if you plan to rent a car in Auckland.

From start to finish the process was confusing and I had to check multiple times it wasn't a scam.

Communication was patchy, and text messages and emails were difficult to read due to the extremely poor English. Some information was unclear and I was charged additional fees a week after returning the vehicle because it wasn't explained. When I asked for more information they were unable to explain in English.

The facilities are run down, and the shuttle bus seemed dodgy. None of the logos on the signage matched, which made me think I was in the wrong place looking for a different company.

The car itself only displayed Japanese language so the touchscreen and bluetooth were unusable.

It's not worth it for the slightly cheaper price. I will be using a brand I know next time.

I had called and confirmed my rental the Monday before collection to check that car would be ready and confirmed the amount for payment at collection.

Upon collection I was then informed there was another $250 bond to pay - which wasn't mentioned in the phone call that I made on the Monday before.

Then the 2x women that I dealt with had a discussion (with me being the only one waiting for a vehicle in their portacom / reception area) in their “native” tongue. This was very disrespectful - and I brought that to their attention as I'm standing there listening to them and not understanding what they're talking about – knowing that they were talking about ME. At the time of bringing to their attention their rudeness for talking in their native tongue without using English - they proceeded to apologise in English and continue talking in English as I requested so that I could listen to what was going on. For a car rental company to have staff choose to communicate in another language purposely to bypass/talk without the hirer/ME understanding their communications was EXTREMELY rude!

The car was awful. It was actually clean - but the radio and ability to sync with my phone wasn't ideal.

They had multiple vehicles like the one that I hired - so they must just have a fleet of those cars.

The shuttle to and from the airport was fine – lucky we were travelling within their opening hours – as I see from other hirers that they’re difficult to deal with outside of these hours.

But then the wait upon drop off (to get back to the airport for our flight) was poor - and the waiting room was disgusting (there was a full bin with overflowing used nappies and Powerade bottles - YUCK!!) – I have photographic evidence – but don’t seem to be able to add a picture to my review.

WE WILL NEVER EVER HIRE A VEHICLE FROM YES RENTALS AGAIN - AND WE WILL BE TELLING ANYONE ELSE WHO WILL LISTEN TO NOT USE THEM EITHER! WE HAVE DEFINATELY LEARNED OUR LESSON - CHEAPEST IS DEFINITELY NOT THE BEST WAY TO GO - AND WILL PAY MORE IN THE FUTURE TO USE A MORE REPUTABLE CAR HIRE COMPANY THAT WE CAN;
A) COMMUNICATE WITH IN ENGLISH, AND
B) HAS A PICKUP AND DROP OFF DIRECTLY AT THE AIRPORT!!!

HEED OUR WARNING!

PS: & the $250 bond that I've mentioned above - they take it immediately from your account - and then don't release it from your account for 5-7 days!!! Daylight robbery!!

Say No to Yes Car Rentals

I rented a car from Yes Car Rentals in Christchurch, as part of my rental I took out full insurance (I do this with all the car I rent out) I then noticed in the terms and conditions that roadside recovery or assistance was not included in this insurance, when I asked about it I was told that I would need to pay up front for any roadside assistance needed on the vehicle. So basically no matter what is wrong with the car once they get it going it's your fault.

Now I've never ever had to call roadside assistance for any car I've rented out (I've rented cars across Europe and the US) but unfortunately due to Yes Car Rentals using cars that are well beyond at least ten years old (ours was 15 years old) issues will arise. And low and behold ours had a battery connection issue, we rang to get help, I was told it would be up to six hours to get someone out to me, and that I needed to pay a minimum of $170 dollars for this service, when I asked why I was shouted at by the customer service assistant.

Luckily our host was able to ring a local mechanic who came within 20 minutes, diagnosed the issue (a loose battery cable) fixed it and we were on our way $130 lighter.

Now came the biggest issue, when I returned the car and was asked how the rental went I explained this and gave them a receipt for the call-out, I was then asked for a full roadside report on it to prove it wasn't their issue. They then claimed they sent a mechanic to me but they couldn't find me, this is not true as I have a mail from their car fleet manager telling me they cancelled it as they couldn't contact me.

I then pointed out some issues with the car that I (and the mechanic who helped us) thought should be fixed before any further rental of the car happened. Tyres needed replacing, tracking was off, both doors needed to be looked at as they didn't open and close properly.

This is when I had my second Yes Car rental employee shout and me and tell me I'm not a mechanic so I don't know what I'm talking about, I took a photo of the door not closing and said I've had enough and was leaving, this member of staff then refused to let me leave blocking my way on a public road and used his body to try and push me back, claiming I have taken a photo of him, which I hadn't. I showed him my phone before I was allowed to go on my way,.

They may be very good if you have no issues but as soon as you have one, you are going to end up out of pocket.

Stay away from this company, go to one of the companies that have a desk in the airport,

Yes Travel was fabulous. Awesome car. Great price. Fantastic service!

Reliable car, and very good value for money (by today's standards). Great staff, always helpful and good to deal with. Efiicinet pick-up and drop-of from the airport.

Having originally booked with Europcar over 7 months ago - and who turned out to be absolutely appalling company
In a hunt over Christmas / New Year 2025
I tried to find another car for my family holiday, YES Rentals were recommended to me
YES Rentals were amazing, went online that evening and the following morning car ready to pick up from Christchurch - they had it ready a lot sooner too what was absolutely fantastic company and a credit to YES Rentals - the shuttle service too - very quick and efficient.
We then unfortunately had a problem with the battery while in Queenstown. YES rentals were out within 30 minutes of the phone call to fit new battery - BEST rental company I have ever used. Very impressed

Was amazing helped out when we had to change our car and even forwarded our pickup time. We had one issue where the battery died but a yes rental mechanic was with us within half an hour and replaced the battery free of charge. Very good service and staff.

SCAMMERS
Thief tried to steal my car in northern island.
Yes Rentals have not send tow truck even on my expense. Actually they could, but said it may come today, or tomorrow or maybe the other day.. Had to sort it out by myself to get it done. When something happens they leave you hanging.
DO NOT EXPECT ANY HELP FROM THEM
For a small side window and ignition switch they charged me over $2400 which is absurd.

Also, just FYI, cars (Toyota Aqua) were very old - one was 2018 and the next one 2013.

Be warned - Yes rentals isn’t at the airport with the usual car rental places. Our flight arrived late, we went across to the car rental place to find no sign of Yes rentals. The shuttle bus to the offsite office was a LONG walk with luggage and children. And there was no shuttle operating - you had to call them to ask for a shuttle and the office was closed!!
So we had to get a taxi to the hotel and another taxi to Yes rentals (~$70 each way) to pick up the car. That was an expensive waste of a few hours in our first day of holidays.

The car was fine and the Yes rental people were good at the office, refunding me a day’s rental.

Dropping off the car was the next problem - we had to drop it off at another offsite storage place for an unexpected extra $45 because it was a 9:30am flight and yes rentals was closed before 8am. So another trip, another shuttle bus and another long walk …

Would have been cheaper and easier to get a rental from the airport in the end.

The vehicle I rented was the cheapest I found during the Christmas period, and being a HYBRID, it was very fuel-efficient! The staff were very friendly, and I purchased YESRENTALS' own insurance and roadside assistance, so I had no worries at all. The shuttle arrived promptly after I contacted them at the airport. It was truly great value for money! It’s disheartening to see some previous reviews. We can’t expect both low prices and completely new cars—it's understandable that the rental cars have high mileage.

We got a car with 2 wheels from four rundown profiles. The third one was already damaged so that we continuously lost air pressure today ending up in the tire shop with a run flat tire.
The material to refill the car for interim drive was partly not fully there and already used.
Furthermore, the front weaping water already ran empty after 2 hours.

Also calling them for help was not helpful.

Open how they will react to the repayment of the wheel.

Great friendly and helpful would recommend them without hesitation

BEWARE 🛑...Do not rent from this company. This my 2nd review. The first was about below standard vehicle, prices and terrible service and response to windscreen damage. Now, this!! They offered a refund after acknowledging the below standards and major issues. This took 10 days to show in my account, a day later they charged my card again.. These people are dodgy and NO Good!! I will be filing charges of theft, credit card fraud first thing Monday. Chrystal McMoore

Very easy and direct to deal with highly recommended....unfortunately the only have big,spacy vans which our family enjoys lol

Great experience with yes rentals as easy to hire great communication throughout after hrs no problem easy pick up and drop off was able to call and arrange late drop off no hassle
Thankyou to the Yes Rentals team great work!!

Nous avions prévu de louer une voiture pour 3 semaines dans cette société, naturellement vigilant, j'ai parcouru les forums d'avis et ce que j'ai remarqué c'est la malhonnêteté, le manque de respect de leur clients, des véhicules qui ne sont pas entretenus. Les gens du service client avec un anglais très limité sont arrogants. Très mauvais service et offre trompeuse.
En fin de compte, ils devraient changer le nom de leur entreprise en pas de voiture, pas de service.
Heureusement qu'il existe des avis de consommateurs, cette entreprise n'inspire aucune confiance. Amis francophones fuyez !

Good service. Wonderful staff. Fuel efficient car. The most important thing: valueable price! Recommend!