Yayzi Broadband Recensioni 326

When getting a CityFibre line I made a spreadsheet of every single provider and Yayzi come out as the best. A DHCP line means you can easily use any router you want (plus no PPPoE overhead), the minimum guaranteed speeds policy was by far the best, and there was no CG-NAT.

There were some minor issues sure, but the support was always instantly there with a solution.
I manage the internet service for a family member who is unfortunately stuck with an openreach line on a big name provider, and I have been on MULTIPLE, HOUR long calls trying to resolve issues that they have caused.
When I get in touch with Yayzi support, I am immediately connected with someone who speaks my language. They understand networking and are there to help. The CEO even responded to one of my messages before.

I have never been happier with an ISP.

Used to be a good company when Liam was in charge. As soon as Martin took over things went downhill. Just received an email today thay Yayzi is closing all customers are being transfered to Martin's new startup nufibre and CF customers are being transfered to Zen. Disappointing end.

After reading reviews I think I will go with a different provider.

NO Super Fast Yayzi Broadband

An order need to be processed in a timely manner.
but Yayzi did not do this without and did not givr an explanation of why .
I needed to know if the order has been successfully processed in order for me to carry out follow up actions and install urgent third party applications and reconnect devices. I cancelled my initial Yayzi Internet CONNECTION at one point I regretted this, that is why I Cancelled (withdrew) the Cancellation. As a result Yayzi confirmed they had cancelled the cancellation and my yayzi subscription would continue.
Suprisingly Yayzi Still Cancelled my Yayzi Subscription, at the last day of August.

If City Fibre was the one who cancelled the Yayzi subscription Yayzi claimed
Why did Yayzi not confirm and double check with City Fibre that the cancellation was cancelled or withdrawn?

City Fibre stated today they have nothing to do with subscriptions and cancellations. Those are carried out by service broadband providers City Fibre said

Because of above reason I was forced to look for a new service provider

When the new service provider could not resolve speed issues, I was forced to look again for a new supplier what was Sky Broadband

Sky Broadband did not manage to process the order due to refusal and blockage of a third party Is that third party maybe Yayzi?

Which of these issues are my fault? Yayzi seem to blame me for the Internet problems but it is you yayzi who cancelled my initial Yayzi Internet connection against my will I have been Yayzis customer for two years

As you Yayzi, caused the issues you should have given priority to reconnecting me

Instead it took ages to receive replies from Yayzi sometimes up to two days. They do not offer support via the telephone.

Yayzi no longer offer support via WhatsApp. They have withdrawn WhatsApp support They have also withdrawn their end consumer Facebook page. They only have a business Facebook page with One LIKE Only.

You blamed the cutting of my initial Yayzi connection on City Fibre and you said it was City Fibre's fault.

I spoke with City Fibre today. They told me they have nothing to do with activating and disconnecting service providers connections.
City Fibre only carries out and provides, the physical cabling City Fibre said.

All emails I received from yayzi contained insufficient and incomplete information that did not address the issues.
Each time I sent an email to Yayzi, Yayzi sent me a ticket number with the promise they would get back to me within an hour but they have let me wait a day to two days at least. For this reason I cancelled my new order with YAYZI

Yayzi charged me 25 pound for cancelling the new order what should be free of charge within the first 14 days

Yayzi did not leave their Sortcode and Account Number even after me requesting those detaills.

Latest:

. If the problem persists, contact your provider's support to have them check for a "tag on the line" or other network issues. If the new service was delayed or is not working as promised, you may be entitled to automatic compensation from the provider.

Does that mean I can charge YAYZI?

This is legal & the law:

Automatic compensation: If your service doesn't start on the agreed-upon date or is not fixed within two full working days of reporting a fault, your provider is required to pay automatic compensation.
14-day cancellation right: If you are within 14 days of first subscribing to the service and are unhappy with it, you have the right to cancel the service and receive a full refund.

If you cancel a subscription within 14 days since subscribing. The law says you can not be charged costs or fees.

YAYZI CHARGED ME 25 POUND for cancelling the order within the 14 days cooling down period.
Charging something or anything is against the law.

When you cancelled my connection against my will only then I moved to another supplier
I told you not to cancel It you ignored my request

You are good at manipulating things I am in contact with legal support and later with ofcom to take actions against you

I have been your customer till you disconnected my connection against my will and you had prommised me not to disconnect me I have email evidence for this

I understand you want me to write more reviews as ExYayzi customer
I will do that

Your Internet was constantly down for more than 3 hours at a time 5 times monthly

People do not take Yayzi as your broadband suplier

Do not believe the reply to this review of the Yayzi company
Some of their staff are cumpulsive liars to save their jobs

I am writing now my next review of Yayzi now.
It took Yayzi a day of two to reply to my emails. Their support via email is lacking accuracy and failing.
One of the purposes of trust pilot is that ex customers share their experiences.
When Yayzi tried to process my new order it was rejected by a third supplier

Been with Yayzi for a year and would recommend - for the £39/month it's a full 1Gb speed and there clearly isn't any traffic management going on as I've never seen this tail off.

We have 2 TVs and 2 ipads streaming constantly, and you wouldn't know network bandwidth could be an issue - it really is quick!

They did have a rough patch initially - it seems they were assigned bad IP ranges and around the same time they moved a lot of equipment into Telehouse (a major UK hub into massive internet backbone cables) which I believe CityFibre goofed up the transition on as they didn't give them enough capacity during the switchover.

Anyway since then its been flawless and fast. I work from home days/nights so I see failures basically immediately, and this link is (now) more stable than the Virgin one I was paying near double for.

The rough patch made me have doubts, but those are gone and the service is great (and well priced!).

Sold all their customers to Zen Internet to pay off a debt.

The CEO is a carpenter with ZERO experience in customer service or the know-how of running an ISP. He blames past partners/employees even though it's been almost a year since said person worked there!

Liam consistently made promises that were never kept. I ordered TWO connections (one for home, one for a tiny B&B), both existing suppliers were terminated at the time the new services were supposed to start.

Had to pay £99 for a router (which never arrived), then a couple of payments of around £45 for one location (which DID go through despite Liam trying to convince me that they did not).

Other account just one payment went through (again assured it would not).

With ZERO broadband either at B&B or at home, Liam promised (several times over several MONTHS) to provide a 5G router and unlimited SIM to keep at least the B&B running.

After a few months of chasing, I was sent a 4G router which keeps crashing after about 20 minutes use - and with no SIM card.

Tried to get money back a few times - emails are just ignored, had a text number for him once - that is also ignored.

The MONTHS of excuses which were City Fibre fault at both locations, then when I found out that CF were not yet live at these locations and confronted him, he made out that they were not being honest with me.

He then offered to connect to openreach 1Gbit (I was after 2.5 at both locations), until CF were able to "sort out the problems they have". I agreed - in desperation.

Then BOTH installation dates were missed - this time of course, it was all the fault of OpenReach.

Only it wasn't of course.

This is a copy from him to me (or my partner) of one of the excuses:-

"I've got tickets with Openreach telling me that the service is activated, and me aruging back that the service is infact not active. So I'm trying to get them to organise an engineer to attend to check both locations.

I'm really sorry about this, we always want to ensure every service works as its supposed to.

Thanks,
Liam"

A few months later, he stopped responding to texts or email.

It costs me a LOT of money in cancelled bookings - people EXPECT WiFi at a B&B - and I have obviously had to write that off - but very angry that they never refunded me for the 2.5Gbit router that they never sent, nor the monthly subscription payments!

For "Date Of Experience", I put the date I finally gave up on them.

Startup ISP, not bad, terrible router, but then all isp give bad routers. Easily remedied just use your own Needed a high-speed stable line for my work (Network Security Engineer) and seem to have it. Did not get all I wanted but that's City Fibers fault and not Yayzi. Support can be a bit slow with very technical questions but always answer reasonable questions quite quickly. Waiting on the Pro + experience to get round to us, and IPV6 to be enabled

This company don't let you now when your contract is about to end and email the with problem with the one touch switch service thay are a part off thay don't address the issue that I reported the website is missing leading , and don't give you information on how to cancel your contract , which is a legal requirement and don't respond to complaints

Abysmal. Martin has single handedly driven this company to the ground. Good achievement bud, go back to making toy versions of yaself for your public facebook page

Started off well with this new challenger ISP. Support was good and used an offer posted on reddit. They underwent a migration at the back end of 2024 and it was a disaster. capped speeds, IP addresses geo locating to Iran, packet loss. No compensation and the CEO seems to think it was a success. Since this migration IPv6 was never re-enabled, even after it was promised several times. There were also odd routing issues with Discord and other services that they just didn't seem to want to acknowledge. The final straw was they are unable to take on new customers because the address checker doesn't work on their site, they are haemorrhaging customers with no way to take on any more. Seems like the beginning of the end. I have now switched elsewhere as I can't risk any more poor service. What a shame.

I’ve finally lost patience with Yayzi, and I feel it’s important to share my experience for others to be aware.

I joined Yayzi Broadband in November 2023 (and later their mobile SIM service in late 2024). Despite mixed reviews, I gave them a chance, wanting to support a growing company. Unfortunately, it’s been a massive letdown—especially after their network migration at the end of 2024, which was supposed to be a major upgrade. In reality, it introduced constant problems:
- Iranian IP addresses assigned to customers (later fixed, but should never have happened).
- IP assignment failures.
- Discord streams dropping out and latency spikes to 5000ms.
- Peer-to-peer gaming breaking.

And that’s just the technical side.

The real issue is the CEO, Martin Gardner. Since a key staff member (Liam) left in February 2025, the company has been in chaos:

- Promises repeatedly broken (IPv6 still missing, Discord issues unresolved, ordering broken for months).
- Customer concerns dismissed.
- Unprofessional conduct from Martin himself.

For example, Martin claimed he couldn’t manage the Discord properly because previous volunteers hadn’t given him permissions—when in fact, they had. He just hadn’t enabled 2FA on his account, which is required for Discord admin access. This is a basic security step, and a shocking oversight from the CEO of an ISP. Once he did enable 2FA, he started deleting messages and banning customers who were critical of the service.

"Two weeks" became an inside joke in the Discord community, as that’s the answer Martin kept giving for every delay—IPv6, new routers, ordering fixes—none of which have materialised after months.

The final straw for me was being told to "just leave" after raising concerns. So I did—cancelled my mobile SIM and left the Discord.

This is just a snapshot of the problems. I have evidence for everything I’ve mentioned, and I’m happy to share it if needed.

Impossible to contact via Discord, Support Desk or email. They simply don't seem to respond. I have no clue if this business is even operational anymore.

Overall disapointed with what I thought would be a great company. They put a Cease order on my contract which basically meant it would not renew at the end of my 18 month contract. The line I kept being told that CityFibre could not re connect me what a load of old Bull. They won't even give me compensation for my week lost working as I work from home. My advice do not use stay way clear, bunch of loosers.

Been with Yayzi since first week of Jan, luckily avoiding most of their pain of migration. Have consitantly experienced high speed (2.3+ Pro) and very low latency. Line has been stable and no errors.

Only time I have had to contact Customer Service was due to a cross patch by a supplier when installing my neighbours line, nothing the ISP can do to prevent that!

CS responded fast and even went as far as arranging a saturday appointment from CityFibre to resolve.

Response times to issues and customer service are second to none….thanks very much!!! Can’t say how glad I am to have binned off Virgin Media 💪

Extremely helpful customer service with a very fast response time with every enquiry, not to mention the ridiculously fast internet connection that they provide with no limitations or blocks to anything.

Have been with Yayzi since January 2024, apart from a couple of teething issues which were easily sorted everything has been excellent since, I just suffered a couple of days with no Internet and Chris in triage stayed with me all weekend to try and solve the problem, which was found to be an outside fibre cable that cityfibre replaced along with a newer ont box, all has been perfect ever since, I can't fault Yayzi, always on hand and they will chase any issues you have very quickly and professionally..... The only issue is they have no customer service number but are very very quick through email or the my yayzi portal... Thankyou to Chris and the guys :)

Have been with Yayzi for nearly a year, and despite some downtime with their migration in December they have been a fantastic multi-gig fibre company to go with. The support, fast speeds, community and the people are what really makes it great. Would easily recommend anyone to sign up.