Customer service sucks
Customer service sucks. Wait, I take that back. I don’t know how customer service is because they have never responded to any of my chats or emails.
The seat front is pointed up and cause numbness pretty quickly for the gentlemen. I was experiencing issues 10-15 minutes into a ride before I adjusted my seat with washers in the back.
A ticking noise has started inside the cube and customer service has yet to respond to any solutions.
Do they say money back if not satisfied? Sure. Will they help you send the unit back? It’s anyone’s guess.
It’s hard to recommend this product since communication is so bad and the seat needed to be configured outside of the manufacturer’s set up. For $6-700 and a self-touted ‘luxury’ label, I expected way more.
Risposta di Xenjoyfitness
Dear Alex,
Thank you for your honest feedback, and I sincerely apologize for the frustration you've experienced. That is not the experience we want any of our customers to have.
After checking our records, I can see that you did reach out to us via chat on April 3rd. Our team responded and asked for your order number and email address so we could look into the issue and assist you further. Unfortunately, we never received a reply from you after that. Without your order information, we were unable to proceed.
We truly want to make this right. If there is a genuine quality issue with your bike — such as the seat discomfort or the ticking noise you mentioned — we are fully committed to resolving it. We offer a free replacement or a full free return for any verified defect.
Please contact us directly at support@xenjoyfitness.com with your order number and email address, or simply reply in our online chat with that information. I will personally ensure your issue gets the attention it deserves.
Again, I apologize for the experience, and I look forward to hearing from you so we can turn this around.
Best regards,
Xenjoy Fitness Customer Support Team
