My father’s vehicle was damaged at Zips…
My father’s vehicle was damaged at Zips Car Wash, and the company accepted responsibility for the damage. Unfortunately, that was only the beginning of the problem.
It has now been over a month, and I am still waiting for them to follow through. I was told a settlement agreement had been emailed to me. It never arrived. I checked my inbox, spam, and junk folders, and there was nothing.
I have repeatedly followed up by email and phone. Instead of answering my questions or sending the agreement, I have been asked for my mailing address approximately four separate times—even though I had already provided it. When I emailed asking where the settlement agreement was, I received yet another request for my mailing address instead of an answer.
What makes this even more disappointing is that my father had been a loyal Zips Car Wash member for four years. We expected much better from a company he had supported for so long.
Accepting responsibility means very little if you don’t follow through. No customer should have to spend over a month chasing a company just to receive paperwork they were told had already been sent.
Based on our experience, I cannot recommend Zips Car Wash. If this is how customer damage claims are handled, people deserve to know before trusting this company with their vehicles
