Can not thank Gaz enough that came to our house on Saturday evening for a blocked pipe, he’d called 50mins before to let us know he was on his way, and was so helpful and friendly explained everything... Leggi di più
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I knew I was going to miss a direct debit payment, after just a few minutes of waiting the man who answered was extremely helpful, non judgemental and very friendly. It's like talking to someone you... Leggi di più
The electricity company and gas company could not do enough to help you. Yorkshire water have been as helpful as tooth ache. They are reluctant to help find water main for new connection. But quick t... Leggi di più
Fabulous service from Waheeda. She really knew what she was talking about and explained everything very carefully to me. She gave me lots of advice to help me reduce my Water consumption and told me a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Scritti dall'azienda
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Informazioni di contatto
Regno Unito
- www.yorkshirewater.com
Join our mailing list
4,5
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7K recensioni
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Very polite and helpful staff at the…
Very polite and helpful staff at the other end of the phone . Advice and support is great . The service couldn’t ask for anything better .
27 agosto 2026
Non scritta su invito
Lovely girl on customer service team…
Lovely girl on customer service team very friendly and helpful
26 agosto 2026
Non scritta su invito
Fantastic staff member Phoebe
Absolutely fantastic staff member in Phoebe helped me understand my bill aswell as helping me to resolve it much appreciated 5 stars made my day so much easier
26 agosto 2026
Non scritta su invito
Major unexpected increase on my bill…
Major unexpected increase on my bill which threw me into a bit of a panic. Spoke to an actual human who listened to me and put me through to the correct department. They promised to investigate and call me back, which he did within minutes. Turned out the bump in price was due to a leak which had been resolved and by confirming dates with the readings etc. Problem was resolved quickly and politely.
Very happy customer 🤩
25 agosto 2026
Non scritta su invito
We had a Blocked Dran issue which was…
We had a Blocked Dran issue which was dealt with very Profesionally and Helpfully.
Craig, George & Staff went all the way to be Hepful. Thank You All.
27 luglio 2026
Non scritta su invito
Very nice and professional lady on…
Very nice and professional lady on the phone, helped me very much
25 agosto 2026
Non scritta su invito
They have some bright people who care…
They have some bright people who care about thier customers and treated me very well
Very informative and polite
24 agosto 2026
Non scritta su invito
The person I spoke with was very…
The person I spoke with was very helpful and sorted things out for me
24 agosto 2026
Non scritta su invito
No rush to repair water leaks
Still increasing water prices to cover massive foreign debts and shareholders profits, but can't fix a water leak that I reported in the middle of a carriageway over a week ago.
Absolutely useless company, CEO should be arrested for fraud!
24 agosto 2026
Non scritta su invito
I suffer from anxiety so find making…
I suffer from anxiety so find making calls difficult. The representative I spoke to was very helpful and understanding
22 agosto 2026
Non scritta su invito
Excellent customer service
Spoke to two customer service people today regarding a billing issue. Both were really personable and friendly. Even the music playing between the two conversations was tollerable.
21 agosto 2026
Non scritta su invito
My call was answered within 5mins
My call was answered within 5mins. The call handler was polite & dealt with my enquiry efficiently, problem solved.
21 agosto 2026
Non scritta su invito
Yorkshire Water sent me an exorbitant estimated bill…
Yorkshire Water sent me an estimated bill for a period less than a month for my one bed flat in Sheffield which was empty for that period and the estimated meter reading was for 10 Cubic Metres which is 10000 litres. This is the amount of water that can fill up a normal swimming pool. This is why I had to lodge a complaint. Fortunately the complaints department manager, Vicky was brilliant and immediately rectified the bill and sorted the problem. It is thanks to Vicky that I did not lodge a formal complaint with Offwat.
12 agosto 2026
Non scritta su invito
Had a water bill query I can’t fault…
Had a water bill query I can’t fault Yorkshire Water’s response. Helpful and extremely friendly service.
20 agosto 2026
Non scritta su invito
Fantastic help this morning from Ilyas
Fantastic help this morning from Ilyas.
Resolve a lot of stress within minutes.
Credit to Yorkshire water
20 agosto 2026
Non scritta su invito
Happy customer
They dealt with my query promptly and efficiently
17 agosto 2026
Non scritta su invito
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