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Valutata 5 stelle su 5

A much more positive experience. After the disaster of my last order, all the cases of drink were packed in much stronger boxes with double bubble wrap so no dents, breakages and spillages this time.... Leggi di più

Valutata 1 stelle su 5

Customer service not existent, send me wrong item, no one EVER pick up phone, email reply after 2 days , waited 3 day for return postage, tracking shows that item received now waiting for one week for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

While in Mahe seychelles i used their services twice.The products i received were excelent meat, fish and groceries inclusive. They are super comunicative and answer any questions within minutes via w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di cibo e bevande (catering)
  2. Dolciumi
  3. Grossista di dolciumi
  4. Grossista di articoli casalinghi
  5. Negozio di alimentari all'ingrosso

Informazioni su WowStoreDirect

Scritti dall'azienda

At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.

Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.

Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.

Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

361 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(361)

94 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Vast improvement on the packaging

A much more positive experience. After the disaster of my last order, all the cases of drink were packed in much stronger boxes with double bubble wrap so no dents, breakages and spillages this time.
PLEASE ENSURE FUTURE ORDERS ARE PACKED IN THE SAME WAY.

28 giugno 2026
Valutata 1 stelle su 5

My order has still not arrived it has…

My order has still not arrived it has been over a week for a so called next day delivery. Been fobbed off. I will never buy anything from them again it's a waste of time . Going to get charged back from the bank. So I am not fussed I ordered the same thing from another company from point I ordered to when I received it took 22 hours. I am
over this

18 maggio 2026
Valutata 5 stelle su 5

Really good

Ordered a one off box which was fab. It was the breakfast box and was full of different goodies. Lots of tea, coffee, hot chocolate, biscuits and a cute wee mug. It was a really good box.

13 febbraio 2026
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Risposta di WowStoreDirect

Thank you! Glad you were pleased.

Valutata 5 stelle su 5

Absolutely recommended

While in Mahe seychelles i used their services twice.The products i received were excelent meat, fish and groceries inclusive. They are super comunicative and answer any questions within minutes via whatsapp or email.I am absolutley sattsifed and can only reccmend it.

10 febbraio 2026
Non scritta su invito
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Risposta di WowStoreDirect

Thank you! Glad you were pleased.

Valutata 1 stelle su 5

Appallingly bad company

This company is something else. They have a good website and competitive prices. Performance ranges from OK...if all goes well, to the usual ABYSMAL if there are any problems. Their so called "Customer Service" is truly dire, and VERY unresponsive to resolving issues. As many other reviewers have said, "customer service is non-existent". Last order only part delivered about 3 weeks late, 1 item only NOT 5. with cans leaking. CS always take about a week to respond with abrupt anonymous unfriendly emails, sometimes actually aggressive. No sender name given, certainly no rapport, concern or care, and they don't even seem to read your email, just ask you to repeat it, in a very off-hand manner....then you have to wait another week for their next pathetic couldn't-care-less response.
I eventually over a period of several weeks managed to negotiate an agreed refund for damaged/ lost cans, but when the refund arrived a long time later, the amount was incorrect and short. Weeks later I still havent got my full refund. It's 5 weeks now since I placed my order, only got one case not 5, and of that case of 24, 6 were damaged/lost.... YET STILL WAITING for my part refund. Am going to report them to MBNA Visa, as they should have their accreditation removed. They are an utter shambles of an outfit to be avoided at all costs.

6 gennaio 2026
Valutata 1 stelle su 5

didnt arrive

27 gennaio 2026
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Risposta di WowStoreDirect

Hi Jeremy,

We are sorry about this. We tracked it and it seems it was lost during transit. We have dropped you an email to rectify this issue.

Valutata 5 stelle su 5

Very efficient

Very efficient. Parcel arrived on time. Good quality items.

24 gennaio 2026
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Risposta di WowStoreDirect

Thank you for your kind words

Valutata 2 stelle su 5

My order was damaged

My order was delivered in DISGUSTING CONDITION. I have sent an email+pictures with no response. I am a regular customer, was ?

13 gennaio 2026
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Risposta di WowStoreDirect

Hi Duncan,

We are sorry about this! Please we will drop you an email please respond so we can rectify the issue :)

Valutata 5 stelle su 5

Wowbox

Always good price and great service. I have ordered from them on more than 10 times in the last 3 months and always delivered on time and a good price.

2 gennaio 2026
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Risposta di WowStoreDirect

Thank you for your kind words

Valutata 1 stelle su 5

Customer service not existent

Customer service not existent, send me wrong item, no one EVER pick up phone, email reply after 2 days , waited 3 day for return postage, tracking shows that item received now waiting for one week for refund, still haven’t received it. Really won't recommend to anyone.

1 gennaio 2026
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Risposta di WowStoreDirect

Hi Igor.

We are sorry about this! Please we will drop you an email please respond so we can rectify the issue :)

Valutata 1 stelle su 5

Product was badly packed,

Product was badly packed,
Product was damaged.
Two out of the 5 were no good and no response from Customer Service but in fair I didn’t notice this company existed so I thought it was a con from the start so I was surprised to get anything in post

29 novembre 2025
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Risposta di WowStoreDirect

Hi Michael,

We are sorry about this! Please we will drop you an email please respond so we can rectify the issue :)

Valutata 5 stelle su 5

Speedy delivery

Speedy delivery, but maybe a ltte more packing around cans, one was puntured, as these are expensive cans of beer might be worth putting fragile on the box. You know what delivery companies are like.

27 novembre 2025
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Risposta di WowStoreDirect

Thank you for your kind words

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