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Scopri cosa dicono le persone

Valutata 3 stelle su 5

I am so happy with my new worktops but am very upset about my delivery being 2 days later than promised. My fitter came & removed my sink, hob & oven in readiness for the arrival. When it hadn't arriv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Service has been outstanding. The quality is lovely. All were delivered quickly and very well packaged. I had a query beforehand about measuring for pre drilled hinges which was answered very hel... Leggi di più

Valutata 5 stelle su 5

Ordered from worktop city after receiving many samples to ensure I was happy with my choice. Promptly emailed back to confirm order. Phone call following day to arrange delivery. Chose my preferred da... Leggi di più

Valutata 5 stelle su 5

A fantastic company that offers free samples which is great when deciding what colour worktop suits the new kitchen as it takes the pressure off getting it right the first time. Easy to order. Quick d... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

70 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I am so happy with my new worktops but…

I am so happy with my new worktops but am very upset about my delivery being 2 days later than promised. My fitter came & removed my sink, hob & oven in readiness for the arrival. When it hadn't arrived by 2.30 I rang & was told that it had not been loaded on the lorry but would come on Friday, which it did at 1.15. Therefore we were without those 3 things for 2 days which wasn't pleasant. My fitter very kindly came on Saturday to try & make up for lost time & is coming back on Monday to finish up, which of course is going to cost me more money than expected. 😡

2 aprile 2026
Logo di Worktop City Limited

Risposta di Worktop City Limited

Good evening, the manufacturer making the delivery made an error with the delivery date. For this we are sorry. We always recommended having items delivered a few days before any fitters are booked in in the rare event of any problem/damage so this can be rectified in good time.

Valutata 1 stelle su 5

Very bad company i ordered kitchen sink…

A Very bad company i ordered kitchen sink unit well thats what thy photo showed then because my sister passed away on Christmas eve 2025 i dint not open the package and till today only to discover it was not what i thought i had ordered when i contacted this company the response was shocking blamed it all on me didn't give a dam about my sisters passing and just told me to do one do not buy from a heartless company like this thy have no respect for there customers at all and there attitude is shocking im going to take this further or will do a charge back with my bank stay away from people like this shower of shi
Dont listen to a word this scam company is saying thy are evil people even after explaining to them about my sister passing away on Christmas eve and my sisters son passing away it didn't make any difference at all what a evil company to deal with stay well away if you have any problems thy will say anything to get out of replacement there person i spoke to also has a bad attitude
Also this company saying about my other reviews i have left other companies it just goes to show how bad companies are today thy wouldn't no what customer service means if you printed the word on a banner i have been in business 45yrs and the service we get today is shocking and i wish to remind this companie that the fact i have had to leave bad feedback on other companies shows how bad thing's are and has nothing to do with them thats what trustpilot is for and thank god we have a place where we can expose companies like this one

1 aprile 2026
Non scritta su invito
Logo di Worktop City Limited

Risposta di Worktop City Limited

Just read this customers reviews for other companies wow.
This package was delivered in September. Customer contacted us today 188 days after delivery claiming the wrong item has been delivered, we had delivered in fact the correct item the customer selected from the drop down on eBay (600mm base unit) the customer contacted us with a bad attitude and threats of negative review and court action. considering it had been over 6 months the customer didn't approach us in a friendly manor. Customer claimed tenant was still in the house which was why it hadn't been reported earlier. Customer also expects us to pay for collection of the item which he ordered incorrectly over 6 months ago. On this occasion we will stand with our decision and provide any necessary information in defence to any disputes raised.

Valutata 5 stelle su 5

Service has been outstanding

Service has been outstanding. The quality is lovely.

All were delivered quickly and very well packaged. I had a query beforehand about measuring for pre drilled hinges which was answered very helpfully when I phoned. I even received a call after the order was placed just to check on the measurements of where I wanted them drilled. Hinges fit perfectly.

Thank you very much for excellent service.

21 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

The sample came and they give you a…

The sample came and they give you a good idea of what the real thing will be like .
The only thing is that I wasn’t able to track my sample order ,so if your in a hurry for a sample give yourself a couple of weeks to receive it just incase it takes longer than it says
But apart from than that it’s a 👍

2 febbraio 2026
Valutata 1 stelle su 5

Can’t offer a review as the sample I…

Can’t offer a review as the sample I ordered hasn’t arrived.
Would say though, after waiting g a week for it, I then received a note on comp slip advising it wasn’t available. Quick email wound gave been more efficient than a typed label on a comp slip…!

8 dicembre 2025
Logo di Worktop City Limited

Risposta di Worktop City Limited

Good afternoon,
Sorry you are unhappy with our free sample service, on this occasion the manufacturer didn't have the particular sample in stock, so they wrote to you to inform you, they wasn't passed on your email address due to data protection we don't share this information with third parties. we haven't had any correspondence with you regarding not receiving the sample until this review.

Valutata 1 stelle su 5
Logo di Worktop City Limited

Risposta di Worktop City Limited

Good evening I can see from our records that these free samples where sent out via royal mail. I cannot see any correspondence that the samples hadn't been received. Thank you for your review.

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