Woodpecker Joinery Recensioni 

81
TrustScore 4.5 su 5

4,3

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Valutata 3 stelle su 5

A lovely greenhouse but poor attention to detail. The guttering came away in one corner, the door bolts didn’t line up properly and there is no rain skirt around the bottom of the greenhouse so water... Leggi di più

Valutata 5 stelle su 5

I ordered my greenhouse at Hampton Court Flower Show and I can honestly say, the service from start to finish has been excellent! All my queries were answered quickly. When the three guys came to ins... Leggi di più

Valutata 5 stelle su 5

Ordered at Chelsea Flower Show and installed Nov 30th. Ordering. Helpful in dealing with questions reviewing options and altetrnmatives Kept update through to delivery including advice on base and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My 6x6x2 Woodpecker Greenhiuse has had a massive impact on the quality of my life . .it was installed beautifully well by two very polite gentlemen, it is beautifully constructed and smells delici... Leggi di più

Dettagli dell'azienda

  1. Serra

Scritti dall'azienda

We have a reputation for high standards in manufacturing our greenhouses, the outcome our customers receive a superior high-class garden building at an affordable price. We design, manufacture and install strong Western Red Cedar Greenhouses, timber co...


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

81 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

Tutte le recensioni

(81)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Gorgeous greenhouse…

Our bespoke 30ft x12ft greenhouse has ben installed over the last two days.
We have been happy with the company from start to finish with good communication. There was a long delay between ordering and delivery but we knew this from the outset and were kept informed. The finished product is well worth the wait. It is beautiful. The installers were polite, friendly and hardworking and left everything tidy.

31 agosto 2022
Non scritta su invito
Valutata 3 stelle su 5

Woodpecker Joinery produce a great…

Woodpecker Joinery produce a great product that in my experience is let down by poor and rushed installation. Today i made my forth request in five months to have a door rehung thats getting virtually impossible to open and close. Whilst accepting that wooden greenhouses do settle after a time my joiner tells me it was never mounted correctly in the first place.

8 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

My 6x6x2 Woodpecker Greenhouse

My 6x6x2 Woodpecker Greenhiuse has had a massive impact on the quality of my life . .it was installed beautifully well by two very polite gentlemen, it is beautifully constructed and smells delicious (Cedar is)
It is SE facing and all my seedlings are successful . . . So delighted have I been … I have a small garden but this little beauty together with lots of containers and hanging baskets mean we can grow lots of veg . . Perfect timing with where we are in the world ?!
Many thanks
Sylvie x

25 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from start to finish

Fantastic service from start to finish. I had our new Woodpecker greenhouse installed today by 2x excellent installers. This completed the purchase of our bespoke greenhouse which started with first class service and communication from start to finish.
All the Woodpecker team well done, your a credit to this company, it’s the second woodpecker greenhouse we have bought and can’t say enough good things about the quality of the product and the staff.
Well done everyone

7 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent product. Good customer service. Highly recommend.

Just had a garden summerhouse/home office installed by Woodpecker. I had adapted one of their models to suit my own needs. Great help from the team in putting my own design in place. Very impressed by the quality of the product - surpassed my expectations! The two chaps who came to build it couldn't have been more helpful. They did a marvellous job.
I had bought a Bromley greenhouse from Woodpecker twelve years ago. Very pleased with that, so had returned to them for the home office.Great customer service, so no hesitation in recommending this company to friends. Many thanks.

5 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Gerry Leek: Great service, great team, nothing was too difficult from the sales force, the servicing team (Heather); and the guys doing the fitting itself. The speed and quality of the installation was amazing. A main piece of glass didn’t get fitted, no problem - they delivered and fitted it the following morning.
The quality of the greenhouse is amazing - thank you so much, I’m already enjoying using it. You have given me many years of happiness in a wonderful greenhouse of great quality. 5-star, thank you.

27 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

New coldframe

Excellent service and installation. Very impressed with the cold frame would highly recommend to anyone else in the market for one. Good communication throughout and all delivered within the agreed time frames. Helpful advice on maintenance. Looking forward to putting it to good use.

16 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

When I read reviews for lots of…

When I read reviews for lots of companies they are often negative about something and don’t always really represent the company, so when I ordered my greenhouse over 12 months ago I wasn’t able to view the products because of covid etc, So I did as much research as possible and also read reviews and noticed a few negative comments but after speaking to the woodpecker I was reassured that any company that sell and installs over 1000 products throughout the world there are always going to get one or two problems but they are always sorted out, so from that phone call I ordered my beautiful greenhouse which arrived a few weeks ago and let me say that the building is perfect in every way possible!
So forget the “Royal warrant” you have a massive seal of approval from a long distance customer

28 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Had a Kingsbury greenhouse installed…

Had a Kingsbury greenhouse installed November 2020 very pleased with it and it looks lovely and everything has performed really well over the last year. Really nicely made greenhouse worth the extra cost. Did have a slight problem with the door but you pop out and sorted the problem for me.
Have owned various greenhouses in various properties this is definitely “ the Best one”
Keep up the hard work

27 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Don't believe the hype.

Don't believe the hype.

We ordered the combo shed /green house for around 7k

On the initial installation the guttering fell away from the outlet. First sign of rain and the roof leaked.

Woodpecker have been back 3 times to sort issues mainly leaks! these have left marks down the doors on internal windows. Rather than try and fix the leaks silicone is the weapon of choice and what a mess, they got it on the sand stone slab the roof shingles and guttering.

Each time they turned up it was as case of get it get out. the final time they managed to sort the issues but have stained the hand cut sand stone slab at the front( they tried to sort but were unable ) After 3 weeks of emails and phone calls trying to speak to someone about the issue I was told £100 was the offer or I could source another slab and they would pay for it! not install it or sort the drip marks they would just pay for the slab.

You can keep the money the hassle and constant back and forth is just not worth it.

They seem to trade off the royal seal of approval but like a lot of companies who start out with the best intentions over time less care is taken and more focus on the bottom line.

So much more out there for the money we spent. Just wish I could add the photos!

9 gennaio 2022
Non scritta su invito
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Risposta di Woodpecker Joinery

Thank you for your review.
I am sorry that our installation team to took multiple attempts to solve the leaks observed in your greenhouse. Regrettably we didn’t solve the problem first time, but we stayed committed to keep addressing the issue until the problem was solved. Silicone seal is something we use as part of the installation of our greenhouses and its application common in our industry. However, I appreciate your greenhouse required a different solution, which we implemented on our final visit.
I understand there was the unfortunate incident where an employee managed to tarnish your paving stone with silicone. We did try to clean the slab, and minimise the stain, but with un satisfactory results. Whilst we are unable to offer landscaping services to re fit the slab, we remain with our offer to source and replace like for like your paving slab and offer a contribution towards the cost of the work required. If you would like to call our office and share the details of what you require, we would still like follow up with our offer.
Kind regards

The Woodpecker Team.

Valutata 5 stelle su 5

Just received our cedar greenhouse form…

Just received our cedar greenhouse form you, great product, very polite fitters and great service from you when we live over 250 miles away from your headquarters, you sorted the little problem out with in a couple of days of the installation that was a amazing effort from everyone at woodpecker

12 dicembre 2021
Non scritta su invito
Valutata 3 stelle su 5

Great product, but pay for it and you’re history!

We received an email the day before installation. Pay up or we won’t hand over the keys to your greenhouse on installation day!
Well that should have given us a clue to the company’s ethos. Unfortunately we did pay the full amount less deposit for our top of the range £10,000 Heritage greenhouse, which is beautiful and well made.
However the installation team ran out of sealant for the low wall joint and fail to inform us. Did the front but left the rest. Trying to get them to come back to complete the job has not gone well.
Ordered Oct 2020 installed June 2021. October 2021, still waiting.
At least I’ve learnt to be patient. LOL

21 ottobre 2021
Non scritta su invito
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Risposta di Woodpecker Joinery

Thank you for your review and your positive reflections on the quality of our greenhouses.
Looking into our records, your greenhouse foundation was suitable for structural installation, but we encountered many uneven surfaces and voids of the foundation, which inevitably required a lot of silicone to be applied to fix and make good. Usually, we expect the foundations to be in better condition, but our installation teams do carry extra silicone for when we encounter this issue, as we try our best to make the perfect install- even when we don’t have a perfect base to build upon. However, this installation required far more silicone than we could typically foresee for this size of greenhouse. As a goodwill gesture, even though we don’t take responsibility for foundations, we are happy to make a return visit and complete the sealing task. With the strains of what Covid has put on our resources during 2021 we may not have been able to schedule a return visit as quick as we would normally like to. If the matter remains outstanding, feel free to contact the office and organise a date if you would like us to make a visit.

Regards

The Woodpecker Team.

Valutata 3 stelle su 5

Mixed Experience. 9 month wait but communication with the…

9 month wait but communication with the office was appalling. I couldn’t get a date for installation and had to keep phoning. It felt as though the additional delays were my fault not theirs. Quite a menacing email arrived a couple of days before installation threatening that if payment wasn’t made before the fitters left and they had proof of payment then the greenhouse would be locked and remain in Woodpecker’s ownership. Not what we are used to and I’m sure no such email went to Highgrove!
If this company is quality it needs to address these issues. The greenhouse looks good and I just hope there aren’t any issues with it.

23 settembre 2021
Non scritta su invito
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Risposta di Woodpecker Joinery

Thank you for your review and please accept our apologies regarding the extended lead-time. We strive to deliver an excellent experience for all our customers and we are sorry that on this occasion we fell short of your expectations.

I'm sorry if the information we provided you with in our pre installation letter gave you concerns this was not the intention.

We have experienced delays in obtaining raw materials beyond our control through out 2021 and are working hard to contact all customers where delays have affected their orders.

Kind Regards The Woodpecker Team.

Valutata 5 stelle su 5

Coldframe purchased from Woodpecker Joinery

Took delivery of our coldframe from Woodpecker Joinery today - very high quality product and special thanks to the two man delivery/installation team who provided a very professional & friendly service. These gentlemen are first rate ambassadors for the company and must represent considerable assets to Woodpecker. Very satisfied customers in West Sussex.

9 settembre 2021
Non scritta su invito

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