I ordered a letter to add to my permanent bracelet I bought from Wongs previously and asked could they resize my Mums rings as she had passed last year which they said they could do, picked them up a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Another visit here to collect a custom piece . I lost a sapphire and thought it was gone forever - it was found again and Wongs worked their magic to transform it into a dual sapphire /diamond ring .... Leggi di più
L'azienda ha risposto
Ethan was excellent, really knowledgable and patient, my engagement ring was bought here so we went back to find a wedding ring to compliment it. We chose the ONE, we were given a bridal box with some... Leggi di più
L'azienda ha risposto
I visited Wongs in Manchester to choose and engagement ring. I didn’t quite know what I was looking for but the whole team, and especially Jenny were great in showing me a selection and helpin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Wongs is a family-owned jeweller with over 50 years of experience in handcrafting and sourcing exceptional jewellery. Based in Liverpool and Manchester, we are specialists in bridal jewellery, from bespoke engagement rings to traditional wedding and eternity rings.
Informazioni di contatto
Whitechapel, L1 6DS, Stanley Street, Regno Unito
- 0151 236 1552
- info@wongsjewellers.co.uk
- www.wongsjewellers.co.uk
4,9
Eccellente
164 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
What an amazing experience
What an amazing experience. We booked a bespoke consultation to get my engagement ring rebuilt. Zara was amazing and spent the whole appointment trying to get to know what I wanted to create the most special peice. She took the time to understand fully what I wanted. I used some family jewellery that was very special to me to put towards the cost of the new engagement ring. She understood how special it was and was sensitive to this. From start to finish wongs was the perfect place to create a special peice. I will be returning in the future for more bespoke peices. Thank you so much Zara and Wongs
26 luglio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hi Hannah,
We’re so pleased you had such a wonderful bespoke consultation experience with Zara. It’s clear how much thought and care you put into rebuilding your engagement ring, especially with such meaningful family jewellery involved. We’re delighted she could capture your vision while honouring its sentimental value. Knowing you felt supported from start to finish means a great deal to us, and we look forward to welcoming you back for future bespoke creations.
All the best,
Team Wongs Jewellers 💎✨
A truly exceptional experience at Wongs Jewellers! shopping in Liverpool for a…
We were shopping in Liverpool for a special 2birthday present for my daughter from her nan and grandad. After visiting several jewellers, Wongs stood out immediately for its outstanding customer service.
Anna, who helped us, was warm, welcoming, and incredibly attentive. Her ability to hold a genuine conversation while noticing even the smallest details was something we didn’t experience anywhere else. Compared to the other stores we visited, Anna truly shone.
She made the experience feel personal and memorable, and it was clear she genuinely cared about helping us find the perfect piece. Thank you, Anna — and thank you to Wongs for such a lovely experience. Highly recommend!
21 luglio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hi Ell,
Thank you for sharing such lovely feedback. We’re thrilled to hear Anna made your visit so personal and memorable, and that her attention to detail helped you find the perfect gift for such a special occasion. It’s wonderful to know she stood out and made your experience with us truly shine.
All the best,
Team Wongs Jewellers 💎✨
Brilliant
What a pleasant experience I've had with Wongs. Nothing is too much trouble for the team. So professional and fantastic customer service.
I first used Wongs in 1985 and it's never lost the personal touch. A real treasure of Liverpool.
A special thank you to Tracey and Zara. Thank you all.
19 luglio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Mrs Evans,
Thank you so much for your lovely five-star review – we’re over the moon to hear how happy you are with your ring and your experience with us!
Jenny and Zara will be absolutely delighted to hear your kind words. From helping your boyfriend choose the perfect engagement ring to making sure it fit just right, it was our absolute pleasure to be part of such a special chapter for you both!
We’re so pleased the ring is everything you hoped for, and we can’t wait to welcome you back when it’s time to choose your wedding bands.
Thank you again for choosing Wongs - We can't wait to welcome you into store again soon.
Kind regards
Katie 💎✨
Jenny and Zara were absolutely…
Jenny and Zara were absolutely brilliant! Jenny could not have done enough for my boyfriend when he first chose the engagement ring, from start to finish. My ring was slightly too big and so I visited the store and was greeted by Zara who was lovely and helpful and arranged for my ring to be resized. We also sat down with Jenny who was equally as lovely! The ring is perfect, the team were great and we will be definitely be back for our wedding rings. Thank you
15 luglio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hi Mary,
We’re delighted to hear how well Jenny and Zara looked after you both throughout your engagement ring journey. It’s wonderful that they could make everything, from choosing the ring to resizing it, such a smooth and enjoyable experience. We’re thrilled you love your ring and look forward to welcoming you back for your wedding rings.
All the best,
Team Wongs Jewellers 💎✨
Simply amazing
From the minute we made an appointment for a consultation at Wongs, we dealt with the lovely Anna throughout our whole experience. I cannot begin to explain how amazing she has been! For someone like myself who didn’t have any idea on rings or diamonds, she was able to explain in a way I could understand whilst also asking every question my partner (who had been researching for a while) had to ask so thoroughly! Both of our appointments she has made us both feel so welcome, and made such a fuss of us when we were invited in after our engagement. We are so excited to pop in for a ring clean, Prosecco & a catch up with Anna soon!
12 luglio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Mae,
Thank you so much for your kind and thoughtful words – your message truly made our day!
We’re absolutely delighted that Anna could guide you through such a special journey with care, clarity, and plenty of excitement along the way.
She loved every moment of helping you both find the ring, and it’s wonderful to hear how supported and welcomed you felt throughout the whole experience (especially after your engagement – we do love a good celebration! 🥂).
We can’t wait to welcome you back soon for sparkle and a glass of fizz!
Wishing you both all the happiness in the world.
Kind regards
Katie 💎✨
Visited Wongs today for my…
Visited Wongs today for my wedding/eternity ring to be cleaned. Thank you to Max - you've done an amazing job. Its all sparkly and looks as good as new!
Jane
19 giugno 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Jane,
Thank you so much for your lovely message – we’re so pleased to hear Max worked his magic!
It’s always a joy to help bring that sparkle back, especially for something as special as your wedding and eternity ring. We’ll be sure to pass on your kind words to Max- he’ll be absolutely delighted!
We hope your ring continues to shine bright, and we’d love to welcome you back anytime it needs a little refresh!
Kind regards
Katie 💎✨
Jewellery redesigned
I turned up with a bag of jewellery that I no longer wore but still had sentimental value. Jenny and the team at Wongs worked with me to redesign the jewellery into something new. From design to the finished product I was included and consulted about the process. I now have beautiful pieces that are modern but still hold my cherished memories and jewellery that has a second life and is treasured again. Thank you everyone at Wongs for your wonderful service.
10 giugno 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello CR,
Thank you so much for sharing your experience – we’re genuinely touched by your kind words.
It was a real honour for Jenny and the team to help bring new life to your sentimental pieces. Jewellery carries such powerful memories, and we’re so pleased we could create something modern and personal that still holds deep meaning for you.
Being part of that transformation – from treasured keepsakes to something you’ll love wearing again – is exactly why we do what we do. Thank you for trusting us with something so special!
We hope your beautiful new pieces bring you joy for many years to come, and look forward to welcoming you back again in the future.
Kind regards
Katie 💎✨
Great customer service. Fantastic designs.
Both Jenny and Daisy were really helpful. I had a seamless experience in getting an engagement ring redesigned. It came out looking fantastic and led to what was a wonderful proposal.
24 maggio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello James,
Thank you so much for your lovely review – we’re absolutely thrilled to hear that Jenny and Daisy made your experience smooth and enjoyable from start to finish!
It’s always such a privilege to be part of a story as special as a proposal, and we’re delighted the redesigned ring turned out just as you’d hoped (and helped set the scene for a wonderful moment!).
Wishing you both all the happiness in the world – we look forward to welcoming you back again soon.
Kind regards
Katie 💎✨
Most amazing and caring customer experience
Recently visited Wongs for a gift for my future wife. Was greeted by a beautiful lady by the name of Charlie. I explained what my future partner liked and Charlie did not fail to find me the perfect gift which am sure my partner will love. Will be making future visits to Wongs when ordering any gifts for my partner. Thank you so so much Charlie
7 giugno 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Neil,
Thank you so much for your kind words – what a thoughtful gesture in finding the perfect gift for your future wife! We're so pleased Charlie was able to help bring your vision to life. She has a real talent for listening and understanding exactly what someone’s looking for (even if they don’t quite know it yet!).
We’re delighted to hear you felt well looked after, and we have no doubt your partner will love the gift you chose. It means so much to know you’ll be returning to us for future special moments – we’ll be here whenever you need us.
Thank you once again for choosing Wongs. We're truly grateful for your support and look forward to welcoming you into store again in the future!
Kind regards
Katie 💎✨
Friendly bespoke service
We’ve been to Wongs a few time between getting the most perfect engagement ring, to choosing our wedding bands and both times we’ve been to Charlie. We couldn’t recommend her enough. Not only is she lovely and made us feel so comfortable and at ease, but she’s also so knowledgeable and helped us make the best decisions for us based on the information we gave her. Already planning on going back to her for my eternity ring in the future.
6 aprile 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Clare,
Thank you so much for your lovely words – what a joy it’s been to be part of your journey!
We’re absolutely delighted to hear how well Charlie looked after you. She has a real gift for making people feel comfortable and confident, and we’re so pleased she could help you make the perfect choices every step of the way. Your trust truly means the world to us.
We can’t wait to welcome you back when the time comes for that next special piece!
Kind regards,
Katie 💎✨
Fantastic experience at Wong’s Jeweler
Fantastic experience at Wong’s Jeweler! Charlie was incredibly knowledgeable and kind—Her expertise and eye for detail made the whole process smooth and enjoyable. Highly recommend!
4 giugno 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Matty,
Thank you for your wonderful five-star review! We're so pleased to hear that Charlie made such a great impression and helped make your experience smooth and enjoyable. She’ll be absolutely delighted by your kind feedback.
We really appreciate your recommendation and thank you for choosing Wongs. We look forward to welcoming you back into the store in the future!
Kind regards
Katie 💎✨
Above and beyond with knowledge and advice
Went into store regarding resizing issues I had for my fiance's ring that I purchased from a different jewellers. Ganesh the advisor was excellent with providing advice regarding having alterations made and advised me to be careful and considerate with my decision as I could risk losing lifetime warranty should I have work completed elsewhere. Ganesh provided me with prices for a multitude of different options including resizing, selling and repurchasing new however he was able to give me the advice necessary that allowed me to resolve the issue with the jeweller who made the ring and at no extra cost. Even though I did not make a purchase with Wongs, I am extremely grateful to Ganesh for his honestly and professionalism, he was not pushing towards a sale of any kind which gave me so much confidence in his words. As a result, I am all but certain I will be working directly through him and Wongs when purchasing a wedding band. A+ customers service, thank you Ganesh.
24 maggio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Jack,
Thank you so much for taking the time to share your experience. We're truly delighted to hear that Ganesh was able to offer you clear, honest, and thoughtful advice at what can often be a confusing moment when it comes to ring alterations!
Although the ring wasn’t originally from us, we’re so pleased you felt supported and guided without any pressure. That level of care and professionalism is exactly what we strive for at Wongs, and it's wonderful to hear that Ganesh made such a positive impression.
We’re grateful for your kind words and truly appreciate your trust – it would be an absolute pleasure to welcome you back when the time comes to choose your wedding band!
Kind regards
Katie 💎✨
Wedding & engagement rings
We had visited a number of jewelers but felt really comfortable with Anna at Wongs. She was so helpful helping us to make our decision, explaining everything in detail. Her knowledge was second to none, but it was her passion & pride for the company that really impressed us, even taking us on a tour of the workshop. My wife is delighted with her rings, exactly what she wanted.
Thank you Anna
2 giugno 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Patrick,
Thank you so much for your lvoely five-star review and for taking the time to share your experience. We're thrilled to hear that Anna made such a positive impression and helped you feel comfortable and confident throughout your visit! Her passion and dedication truly embody what we strive for at Wongs, and we're delighted she could guide you through the process - including the workshop tour!
We're especially pleased to know your wife is delighted with her rings, it means the world to us to help create something so special!
Thank you again for choosing Wongs, and we hope to welcome you back again in the future.
Kind regards
Katie 💎✨
Zara was very helpful and pleasant to…
Zara was very helpful and pleasant to deal with. She is very knowledgeable and her expertise helped us pick out the perfect ring
28 maggio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Terence,
Thank you for your lovely review! We're so pleased to hear that Zara's knowledge and support helped you find the perfect ring. We'll be sure to pass on your kind words to her – they mean a lot to the team.
Kind regards
Katie 💎✨
Absolutely brilliant jewellers
I booked an appointment with Wongs to discuss an engagement ring, and could not fault the service and support, in particularly from Zara, who made the whole process stress free, offering expert advise while still encouraging personal touches. The ring itself was perfect. Will be returning for wedding rings in the future!
10/10
31 maggio 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Patrick,
Thank you so much for your kind words! We’re thrilled to hear that your experience with us — especially with Zara — made such a positive impression. She’s truly dedicated to making each step feel special and personal, and she’ll be so pleased to know her support helped make the process stress-free!
We’re delighted the engagement ring was perfect, and we’d be honoured to welcome you back when it’s time to choose your wedding rings!
Kind regards
Katie 💎✨
xxx
excellent customer service
excellent customer service, I called in to see if they had a Jade bracelet for my 35th wedding anniversary, they had one ordered for me
and I am really happy with my purchase it is beautiful
I was kept informed by email of each step.
Thank you Zara
21 aprile 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Lynne,
Thank you so much for your lovely review, and congratulations on your 35th wedding anniversary! We’re delighted to hear that you’re so happy with your beautiful jade bracelet — such a meaningful choice for a special occasion.
Zara will be so pleased to know how much you appreciated her help and the service you received throughout. Keeping you informed every step of the way is important to us, and we’re thrilled your experience reflected that.
We hope your bracelet brings you joy for many years to come!
Kind regards
Katie 💎✨
xxx
Fantastic experience
Fantastic experience with Daisy who was so kind and knowledgeable. I highly recommended Wongs!
6 aprile 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello David,
Thank you so much for your kind words! We’re so pleased to hear you had a fantastic experience with Daisy — she’ll be absolutely delighted to know you appreciated her kindness and expertise.
Your recommendation means a great deal to us, and we hope to welcome you back to Wongs again soon!
Kind regards
Katie 💎✨
xxx
Great service from Danielle
Great service from Danielle, sales executive helping me in designing the ring. When I collected the ring I was blown away with how beautiful it was. Then meeting up with Max the goldsmith who made my ring and down to the engraving he done made it an even more special keepsake.
I would definitely recommend Wongs jewellers to any looking for that special bespoke piece. Also the range of jewellery is amazing.
25 marzo 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Sandra,
Thank you so much for your kind words! We're thrilled to hear how happy you were with your bespoke ring and the experience you had with both Danielle and Max. Danielle takes great pride in helping customers bring their vision to life, and Max’s craftsmanship and attention to detail — right down to the engraving — really do make each piece one of a kind.
It means the world to us that you’d recommend Wongs to others, and we’re so pleased you enjoyed exploring our jewellery collection too. We hope your new ring brings you joy for years to come and look forward to welcoming you back in the future!
Kind regards
Katie 💎✨
xxx
Fabulous experience
Our party visited last weekend looking for an engagement ring, just window shopping looking for advice and styles that suited my soon to be daughter in law and received a lovely greeting and introduction to Daisy who was going to take care of us. A bubbly Prosecco was enjoyed whilst Nadine tried on several rings looking for the style that suited most. Daisy was so knowledgeable and not pushy at all and really included all of us in the appointment. I was very impressed with the whole experience and it didn’t stop there as she also took us around the workshop where we saw a ring being cleaned which is a free service offered when buying a ring at Wongs. A 5 star experience from beginning to end, thank you Daisy you were fabulous and we will be back.
16 marzo 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Nicholette,
Thank you so much for your wonderful five-star review! We’re absolutely delighted to hear that your visit to Wongs was such a special experience for your whole party. It’s lovely to know that Daisy made such a positive impression — she truly is passionate about making each appointment memorable, and she’ll be absolutely thrilled to hear your kind words.
We're so pleased you enjoyed the Prosecco, the styling advice, and the behind-the-scenes look at our workshop — it’s all part of making sure our guests feel completely at home with us! We’re honoured to be part of this exciting journey, and we can’t wait to welcome you back when the time is right.
Kind regards,
Katie 💎✨
xxx
Wedding rings purchase
My fiancé and I visited Wongs to choose our wedding rings for our upcoming wedding in June. We were welcomed by Shauna who discussed with us at great length the style of rings we were looking for. She went through all of the options with us and was extremely patient and very knowledgeable! We have had to return a few times for resizing but finally collected them last weekend. Thank you Shauna and all at Wongs for all of your help throughout the process!
8 marzo 2025
Non scritta su invito
Risposta di Wongs Jewellers
Hello Karen,
Thank you for your wonderful five-star review!
We’re delighted that you and your fiancé had such a wonderful experience choosing your wedding rings with us. Shauna will be thrilled to hear your kind words about her patience and expertise!
We truly appreciate your trust in us for such a special part of your big day, and we’re so pleased that everything was perfect in the end. Wishing you both a magical wedding and a lifetime of love and happiness together!
Kind regards
Katie 💎✨
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.