Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Messed up on the promo code, so I went into live chat and the company was nothing but polite and seen my mistake by adding the bonus to my account, highly recommend
L'azienda ha risposto
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Leggi di più
L'azienda ha risposto
Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informazioni di contatto
Stati Uniti
- www.winkbingo.com
4,2
Molto buono
667 recensioni
Ha risposto al 89% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Problem solving
Had an issue with my account but spoke with Jose David and he explained so I totally understood what I need to do very well mannered
11 marzo 2026
Non scritta su invito
Risposta di Wink Bingo
Hello MRS D MANTLE
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Bingo Team
I spoke to a member of staff called…
I spoke to a member of staff called radu who was extremely helpful.
27 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Anna-Marie,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience, and thank you again for your review.
Kind regards,
Wink Bingo Team
I had a great experience with customer…
I had a great experience with customer service, Maxi M was really helpful with my query, it turned out the problem I had was a mistake that I had made and not caused by there side which i forst thought. Despite this, Maxi M was kind enough to still offer me a bonus 😊
27 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Michelle,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo Team
Absolute scammers
I left a review a couple of weeks ago stating about how they was withholding a large amount of money from
Me even though they had all the Information requested. They commented asking for information and said they would deal with it direct after my review yet the haven’t even contacted me! They asked on email to have7 days to respond yet that was up a week ago! I can’t understand how this is allowed!!! They approved my documents after verification back in Jan and said the payment had been Sent to the payment team and I will get it within 2-3 days which never happened, then started asking for all
Different information which I gave straight away ! I am starting a claim and I will be taking this further! I played regularly and never had an issue so it’s a huge shame!!! Disgusting company.
24 gennaio 2026
Non scritta su invito
Poor service
Poor service. They've asked a lot of documents. I've sent all of them. Now waiting a month - a nothing happens. They are keeping my winnings. I'm waiting 8 weeks - and going to mediator and regulator.
4 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Jonathan,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment. We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Bingo Team
Denise this evening was great very…
Denise this evening was great very helpful
17 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Natalia,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Welcome bonus was not applied but sorted quickly
Welcome bonus was not applied. My fault. Got in touch with help chat and Mada swiftly sorted it for me. Very pleased
15 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Steve,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
Mada helped me reclaim my bonus I read…
Mada, from wink bingo, helped me reclaim my bonus I read the promo wrong and as a good will gesture gave me the promotion I wanted thankyou Mada
8 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Tina,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
Maxi m was great when I was needing to…
Maxi m was great when I was needing to find out Information it was quick and helpful so thankful for the support ☺️
6 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello, Leanne!
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Wink Bingo Team.
Had a great experience with customer…
Had a great experience with customer support my operator Chloe c made sure my issue was sorted for me and was very helpful
4 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi, Estelle!
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team.
Daria was very helpful
Daria was very helpful. Very quick to sort out a problem I had.
3 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Katie!,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Had a great response to my question
Had a great response to my question. Denisa m was very helpful and explained clearly for me . Really great help
2 febbraio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Marie,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone. It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Wink Bingo Team
I don't understand where all the good…
I don't understand where all the good reviews come from.
The winnings are only a couple of pounds.
A thief of time and money
27 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Irina,
Thank you for sharing your feedback with us. We understand that when a run of luck doesn’t go your way, it can feel frustrating, so it’s worth taking a moment to explain how the games work. Every spin or bingo call is powered by certified random number generators, which are tested and reviewed by accredited third parties. These checks are part of our license requirements and ensure that results remain completely fair and outside of anyone’s control.
Because outcomes are random, there will always be natural swings, sometimes a streak of wins, other times a stretch without them. While the short-term can feel uneven, the underlying system never changes and every customer continues to have the exact same chance on each spin or call.
To give you more reassurance about your own play, we’ve reached out through the Trustpilot form. Once we have your details, our team can review your account and provide more specific clarity.
Warm regards,
Wink Bingo Team
Denisa was amazing and very helpful
Denisa was amazing and very helpful
16 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Louise Page,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
=Wink Bingo Team
Perfect customer service thank you Mada
Perfect customer service thank you Mada
10 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Shelly,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Wink Bingo Team
Jose was so helpful and kind and…
Jose was so helpful and kind and patient and really appreciate the gesture of goodwill so thank you so much!
10 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Sarah,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Bingo Team
Had a concern over my account balance
Had a concern over my account balance, used the online chat feature and was assisted by Max M, issue resolved immediately with his help.
10 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hi Fiona,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Best regards,
Wink Bingo Team
Disgusting customer service
Disgusting customer service. I reopened my account after taking a break. Then then closed it for no reason 2 MONTHS its taken them and they still haven't sorted it. Disgusting way to treat loyal customers
They told me they was working on it. How can it take 2 months???
9 gennaio 2026
Non scritta su invito
Risposta di Wink Bingo
Hello Jamie,
Thank you for sharing your review. We’re sorry to hear that there has been a disruption to your time with us.
To make sure your case is reviewed in depth, we’ve reached out through the Trustpilot review form so we can gather the information needed to look into your account directly and help move things along for you.
Kind regards,
Wink Bingo Team
Risposta di Wink Bingo
Hi Rachel,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo Team
Chloe c from costumer service is…
Chloe c from costumer service is absolutely efficient and fix your problem in one minute ☺️
29 dicembre 2025
Non scritta su invito
Risposta di Wink Bingo
Hi Luca,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated. Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Wink Bingo Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.