Wickes - Tunstall Recensioni 

Mark was absolutely brilliant. Really helpful. Came up with a design I would never have thought of. Fabulous knowledge of the products. When we visited, Mark explained everything, showed us all the appliances he was recommending and showed us all the advantages of each. He knew exactly what I was looking for! Now can't wait for my new kitchen.

Ive just been to Wickes in Tunstall and been served by the most miserable and rude woman (short and short dyed hair). It was Till 2 at 14:56.

First of all when I approached the till she was so busy bitching to a younger colleague about the fact they never get to finish on time she didn’t even notice I was there.

She then couldn’t be bothered to move the lightest bit of metal to get to the barcode she needed. She grunted at me and gestured for me to do it instead. Of course I wouldn’t have minded if she had politely asked, like I politely apologised for not having done it first.

Neither of them then stopped the conversation to speak to me. She didn’t confirm the price, she didn’t ask me how I was paying, she didn’t say thank you or goodbye. She didn’t even have the courtesy to turn her head and look at me. Not even a ‘tar duck’.

Ive never had such appalling customer service or seen someone so rude behind a till. Get rid and have self service. No wonder in 2026, we all order online. Bring on the robots.

Mark Sherward took our idea and made it into a fantasy kitchen impressed with all the detail, inspiration and knowledge many thanks

Wickes bagged MoT sub-base. Graded so as to be useless without pulling out the too many too large (as big as 10cm) limestone chunks. Use only in an emergency!

Having a lung condition but needed to buy flooring and paints for new home, I was a bit overwhelmed on sizes, stock and colours, a lovely young man named Ryan was an absolute diamond helping me with all my purchases and finding extra stock. A credit to Wickes and team. Will happily return as the staff all were so helpful even the lady lifting heavy loads into my car. Thankyou Wickes
Mrs Barker

I had to return an online order, Nezha at Tunstall branch was fabulous.
Quick, efficient, intelligent and nothing phased her, despite this being a complicated return.
Thank you so much - please pass this back - my experience was back on 30.4.26, I’m slow to leave a review, but it’s been lying on my kitchen table waiting for the time…
Thanks again!

We booked a home visit with Mark Sheward in store, and he guided us through the whole process. We were really impressed with his design for our bathroom . Mark gave us things that we hadn't even thought about . Mark comes over as a real gentleman and we look forward to him overseeing the work on our bathroom. So far a five star experience

We recently had both our kitchen and bathroom installed by Wickes and we are absolutely delighted with the results. From the initial design stage through to completion, the entire process was easy and required very little intervention from us.

A special thank you goes to Mark Steward, who acted as both the designer and project manager. His expertise, attention to detail and suggestions to deliver what we wanted were evident throughout the project. Mark listened carefully to our requirements, provided excellent design ideas and ensured that it all came together.

Communication was excellent from start to finish and any questions or concerns were addressed promptly and professionally and although there were a few minor hiccups along the way, they were handled efficiently with minimal disruption making the whole experience stress-free.

The workmanship by Paul and Gary was outstanding. The finished kitchen and bathroom are just what we envisaged at the very beginning. We would highly recommend Mark Steward and the Wickes team to anyone considering a kitchen or bathroom renovation. Thank you for transforming our space into something we can truly enjoy for years to come.

On our visit to Wickes Tunstall, we met Mark Sheward who promptly booked in a visit to our home to measure up..He then booked us in to see the design hed come up with on computer and had met our exact requirements.He dealt with us in a honest, efficient and professional way, clearly wanting the best for us.
We found him to be a pleasure to deal with and we were delighted with the design.
We would recommend Mark to anyone

Absolutely brilliant service from Deb. She is wonderful so supportive and helped with everything that we wanted to buy. I am so thankful for her support.

What can I say. Firstly Mark Sheward what a legend this guy is, designed our kitchen perfectly and im over the moon with it. He was so professional and outstanding designer he deserves all the credit I can give. Mark thank you so much is will forever only deal with you (until you retire) legend

Met Mark Sheward when he came to design our kitchen
So professional
patient and kind
Extremely Knowledgeable and gave us excellent tips to utilise all of the space. Nothing was too much trouble for him
Excellent service I would highly recommend him for his professional customer service Amazing

Gill the lady who sorted my order was magnificent,nothing to much trouble when I visited the Tunstall Stoke on Trent srore,great job Gill you are a star*****************

Just had a click and collect and was served by holly was greated with a smile. I was able to pick up my products quickly and with ease

I visited Wickes in Tunstall to purchase some sliding wardrobe doors at the order point. Mel was really helpful and patient, working through the products and measurements we needed for my new home.

Great service from Kaitlyn in the Tunstall (8455) store. She was very patient, assisting me with my order. Excellent customer service.

We placed an order on the 9th February.
We were then told we had to go back in as the card reader wasn’t working.
Then in March, we were told on the phone that they had missed the panels off and that they would give us a discount and throw in the adhesive. When we went in he said he couldn’t offer a discount so we ended up paying £1500 extra.
At the 26th March they have taken our money but heard nothing further.
Only bumped up to 2 stars as when we complained the manager was actually helpful. As writing we await an outcome and will update as order progresses

Had an appointment with Mark Sheward, from the moment I mentioned I wanted a takeaway kitchen to fit myself his demeanour seemed to change, although to be honest he wasn't engaging from the off. Having explained our wishes he seemed quite obnoxious, dismissing our suggestions as basically daft, in the end I told him to design it how he felt it should be, thinking I can tweak it afterwards and buy what I need, he never took the trouble to send the design over by email, although the click of send on his email may seem tiring to him, it's been two months now and I've now let B&Q have my money. Tried to sort the lack of contact from him via Wickes customer service - equally appalling. May I say - if you are in Stoke and want a takeaway kirchen, go to B&Q Festival Park, young staff members but amazingly helpful, and the delivery guys - absolute stars. Been tempted to drive to Wickes to tell 'Mark' what I think of him, but he's not worth the effort, in my opinion an arrogant unhelpful man.

Mark Sheward is a credit to the business, He listened to the brief offered insight and a guidance when needed. I am confident we have made the right choice due to him.
David E

Mark Sheward our design consultant, he designed our kitchen to match our needs and he gave us good advice from his experience.
He was also very personable