Wickes - Newport Recensioni 

Instore online order did not reach supplier. Unaware of this until delivery date had passed. Had to then cancel order as item was needed urgently. Cancelling and getting refund was not straight forward. Had to keep contacting customer services to know what was happening. Did get refund eventually.

I have just been served by a young man in Wickes Newport call Scott. Talk about customer service he was outstanding. I was struggling to find a colour and we eventually found it on a display and he managed to replicate it for me beautifully. I’m thrilled with the colour. I’m also thrilled to the fact that he didn’t treat me like an old woman but with lots of respect And helpfulness. I hope this goal goes along way.

I called into the store to see if Wickes could help support a community group I am involved with. A group of local volunteers have taken over the management of the local community centre. The roof is currently leaking and it’s becoming problematic during the winter when it rains. The manager was really helpful and donated a load of materials including a large tin of bitumen paint and brushes so we could paint the roof for free. I have since painted the roof which has sealed the roof and stopped the leaks. We are really grateful at the Toc H Eveswell Community Centre for the generosity and support from Wickes, Newport.

Mandy on till was amazing, friendly, chatty whilst serving us knowledgeable.

Delivery driver exactly same.

Mia and Mandy are constantly a great help in the store

Very helpful with our purchases especially as it was closing time.
Helped to load the van as well.
Great team Ian, Mandy and one other didn’t get his name.

The Kennedy’s

Made an appointment for a home kitchen design appointment from Wickes Newport on 14th November 4.45pm. Nobody turned up at the assigned time, I called to check and nobody answered the phone. From looking at other poor reviews from this store it’s apparent that others have also found the design process to be poor.

Tried to order via Click and Collect but was unable to submit Gift Voucher code via APP. After spending time searching and adding 9 items to the basket and unable to complete , I was a little upset at the thought of walking around store retrieving items due to a torn meniscus which would have meant a great deal of pain . I entered the Newport store and was immediately met by an assistant called Mandy , who , in explaining my predicament promptly located all the items on the list with the help of Ian ( staff member) . They were so very helpful, I can honestly say I haven’t experienced that level of service in years! I am so overwhelmed by their prompt , efficient , no nonsense service I just felt I had to leave a review. But above all , they completed my ‘shopping list ‘ without showing the slightest bit of ‘inconvenience’ that a customer encounters by the average retail worker . I honestly feel Mandy is a great asset to Wickes and wouldn’t hesitate in recommending the Newport Store . By a real customer !

Amazing customer service from Mandy, would recommend going just for the customer service.

Very happy with my customer service at wicks in Newport friendly staff ! I was helped alot by a lady called Mandy !

My second visit to this store proved as wonderful as the first. I have long Covid. I walked in and asked Jill for help. In no time at all, Kieron arrived. Pushed my trolley and we shopped the two heavy items I needed. Kieron was very pleasant, friendly and professional. I was out of there in record time and the whole experience was fantastic. Thank you so much.

Been using wickes for many years as a trader . Always a 5 star service . Staff are always polite & very helpful.

Visited the store today and found everything I needed, the atmosphere and staff were brilliant and helpful

From the very start David at Newport , Wickes was so helpful polite and knowledgeable. Brilliant service , many thanks.

Had an appointment for a kitchen restyle Such a relaxed and.non pressured experience. David listened to everything I wanted and.made valuable.suggestions when I was unsure. I was also given time to go away and.consider the design before having to make any commitment. I also feel confident that I can make further changes as I.reflect on the design
Would thoroughly recommend

Came into store Jill served me excellent service as always

Made a kitchen design appointment 2 weeks in advance. Arrived at the store around 10 minutes early to be told the appointment was cancelled. No phone call, text. Extremely dissapointed. Will not book another appointment

Excellent customer service from Jill today and always very helpful with our orders and collections.

Went into get some materials and wasn't sure about afew things. Ian approached and went through everything with us with what i needed, excellent customer service and customer care.