Wickes - Leicester Thurmaston Recensioni 

I normally shop at wickes thurmuston leicester but for some reason they made a claim against me in court over a parking tickets which wasn’t even sent to my address neither i was aware of it. Somehow the amount has gone up to £259. I received no parking ticket in post. Only a court letter was received. This is happened because my car was parking longer than 90 minutes. This is the rewards you get for shopping at wickes. I am struggling financially as it is but these greedy people trying to make things worse for me. I already have mental health issues. THANKS WICKES

Richard at Thurmaston provided excellent customer and went above and beyond to help. Thank you very much, you made my shopping experience exceptionally easy and convienent. Sangita

How Do You Lose Two Giant Sheets of Plywood? Ask Wickes.

Wickes seems to have plenty of glowing reviews — sadly, my experience was more glow-down. I ordered two large sheets of plywood for a project for my daughter. Delivery was meant to happen between 7 and 11 a.m. on the 24th. At 9 a.m., I got a cheerful text saying my order had been delivered. Lovely — except nothing had actually arrived.

I called customer service two times that day. Each time, I was told they couldn’t reach the driver, but someone would call me back before the store closed. No one did. I called again the next morning, was told to “wait for the delivery manager,” and finally got an email explaining that my plywood had been delivered — just not to me.

I’m still baffled at how you accidentally deliver two huge sheets of plywood to the wrong address. Did someone actually sign for them and think, “Yes, this seems like something I ordered”?

I’ve now been told I’ll get a replacement on the 27th — three days late. Not exactly the kind of reliability you’d hope for from a major retailer.

We came in to look for a new kitchen and was seen by Adam Wells. Adam discussed our requirements and set up a home visit to fully plan our new kitchen. Adam listened to us, offered good advice and we ended up ordering our kitchen. Excellent service and would highly recommend

Went this morning to get Compost. Asked Olivia if someone could help with carrying compost to my car. She quickly arranged the help. Thank you for your help and providing special service. This was at Thurmaston Branch in Leicester

Just visited Wickes, Thurmaston, and received the best customer service. The guy (didn’t catch his name!) asked if I needed any help, which I did in accessing the bags of cement! Then went above and beyond, and loaded in to my car. All whilst, being friendly and pleasant and helped make what had been a crap day a lot better

Zoe and olivia were most helpful in the store for me… superstars

Wickes Thurmaston branch: Kitchen Design Consultation:
Not really sure how I give a rating as the design consultant did not turn up. Twenty minutes after the time our appointment was due to start I rang the office who phoned the consultant. He told them he couldn't find our house and didn't have a phone signal so couldn't phone for directions. "Where is he now?" I asked , ready to walk into our lane and look for him. "On his way to another appointment - you'll have to re-book." was the reply. "But there's still 35 minutes left of our appointment !" I said.
Why was the consultant unable to get out of his car and knock on a neighbour's door for directions? If he had no phone signal how was his office able to contact him? Why had he given up with so much time left of our appointment? If he'd made the effort to find us and turned up late and then said he needed to rebook to allow more time I would have found the whole situation much easier to understand. Since we moved here in May, he is the only person who has failed to find us and we've had lots of tradespeople coming to quote. The house number is clearly marked on the gate and also beside the gate.

The day before a lady phoned me asking me all sorts of strange questions - in particular implying that we wouldn't be able to afford the kitchen we'd chosen - I got the feeling she thought we'd pull out. She said the designer was not coming to advise us or discuss our requirements- just measure up! It was all very weird. I told her that our house was about half way down the lane behind a farm gate.

Altogether, zero service but I can't give zero stars. I told the man I spoke to in the office not to re-book - I think we had a narrow escape!! We won't be buying our kitchen from Wickes!

I found Adam a great help he listened to what I wanted and designed my kitchen without me needing to change anything . He was very friendly and put me at ease right from the start.

Having spent half an hour selecting goods and entering all my payment details (as I have done a number of times in the past) I finally got to the end only to be told my order was 'unsuccessful'- without any explanation as to why.
Later, I received an email telling me my order was now ready to be completed if I clicked on a following link.
When I did this my basket showed 0 items so I would have had to go through the whole process again not knowing if my order was going to be 'unsuccessful' again when I got to the end.
Very annoying. This ordering system is not, in my opinion, fit for purpose. I will not be using Wickes again.

I enquired about having a complete new bathroom, I spoke to Adam wells who came out, measured up and designed the bathroom, he was very professional, knowledgable and friendly, so much so I went ahead and booked in the job with Adam

I am absolutely delighted with the service I have been given in the planning and purchase of my kitchen.
Adam Wells is extremely knowledgeable about all Wickes products and was very aware of what is required in a “cooks” kitchen. The plan is exactly what I wanted.
Adam’s customer service is second to none, right from the point of first contact through to purchase. It was very evident that he enjoys what he does, and this was clear throughout my experience.
I found the whole process very enjoyable and fun and this was down to Adam’s manner and knowledge.
I will definitely recommend Wickes to friends and family.

I’m extremely disappointed with my recent kitchen installation experience with Wickes. After placing my order at the Wickes Thurmaston store, the process quickly became stressful, disjointed, and ultimately far more expensive than I had been led to believe.

I was assured that the “Specialist Works” quote was a worst-case scenario and would likely come down after the installer’s survey. Instead, it increased by 50% (£1,200 more), with no proper explanation. Communication between the design consultant and the installer was virtually non-existent, resulting in confusion, delays, and last-minute changes that I was expected to pay for.

I was also promised a pre-Christmas installation, only to be told it would take place in January after I’d already paid. At this point, switching to an alternative supplier (who had originally quoted cheaper) was no longer possible.

To make matters worse, Wickes over-ordered over £800 in materials, which took months and repeated chasing to refund - adding unnecessary financial pressure over the Christmas period.

Despite raising a formal complaint and following up for months, the response from customer services was slow, dismissive, and completely inadequate. I was offered just £150 in compensation, despite being left out of pocket by over £1,200.

The kitchen itself is lovely thanks to the fitter, but the experience of dealing with Wickes was frustrating, misleading, and emotionally draining. I would strongly urge others to consider alternative suppliers with more transparent pricing and reliable service.

We came in to pick up some bits for the garden and the young tall lad who was on the till was really helpful. Offered to help take our bits to the car which we appreciated as I’m getting on a bit now :)
We will be back again

Visited Wickes Thurmaston this week and what an experience. The staff were so friendly and extremely helpful when I asked them where things were. Such a positive upbeat environment and managed to get everything I needed. Will definitely be back.

Great customer service, George was extremely helpful.

Me and my partner visited the Thurmaston store this week and I would just like to say the staff were brilliant,.. very friendly, we placed an order for delivery and while doing so the ladies on the desk were so welcoming and humorous it was a nice experience,

Donna Maria
And Zoe was very helpful make sure all your sites have staff like these !!

I went into store today and can’t thank the staff enough, they were very knowledgeable and helpful with all my questions and made me feel at ease discussing my kitchen upgrade.

Bought stuff for my garden and the staff were really helpful.