I would like to give excellent feedback for Mike at Wickes Lancaster. He was extremely knowledgeable and provided outstanding customer service. He went above and beyond to help me, taking the time to... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeMellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB
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Just fitted my kitchen from the Wickes lifestyle range and I'm really pleased with it. Simon Knight, my kitchen designer, from the Lancaster branch was very informative and helpful. The delivery drive... Leggi di più
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We were lucky enough to receive some free bags of topsoil and a wheelbarrow for our school gardening from Wickes in Lancaster. The person who sorted it out transported it to the car for me too. What a... Leggi di più
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We visit today the shop in Lancaster and we've been very well impressed by the professionalism and happy to help us from Lesley and Nick. They help us buying the shelves we needed. Many thanks.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di ferramenta
- Negozio di forniture per il bagno
- Negozio di articoli da cucina
- Azienda specializzata in energia solare
Informazioni su Wickes - Lancaster
Scritti dall'azienda
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Scritti dall'azienda
- Promise 1
Informazioni di contatto
Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, Regno Unito
- +441524848148
4,6
Eccellente
141 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Le persone hanno visualizzato anche
Rude operations manager at wickes…
Rude operations manager at wickes Lancaster.
Selling faulty items and then refusing to return.
7 giugno 2026
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Risposta di Wickes - Lancaster
Hey Hannah, thank you for your valuable feedback, and I'm sincerely sorry to hear about your experience in our Lancaster store. If you can please reply back to the private message I've sent you on Trustpilot we can look into this further. - Dylan
Lancaster Shop has the best stuff!
We visit today the shop in Lancaster and we've been very well impressed by the professionalism and happy to help us from Lesley and Nick. They help us buying the shelves we needed. Many thanks.
5 giugno 2026
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Risposta di Wickes - Lancaster
Hi, Ancuta. Thank you for taking the time to share your review with us. We're really pleased to see that both, Lesley and Nick, were professional and helpful during your visit, making for a brilliant shopping experience. Thank you again for your kind feedback. - Scott H
Excellent Service
Janine was excellent in guiding us through both of bathroom redesigns and recommending local installers who finished our bathrooms to a very high standard.
27 aprile 2026
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Risposta di Wickes - Lancaster
We're so pleased Janine guided you through your bathroom redesigns and recommended excellent installers. Thank you for your kind words! -AK
I would like to give excellent feedback…
I would like to give excellent feedback for Mike at Wickes Lancaster. He was extremely knowledgeable and provided outstanding customer service. He went above and beyond to help me, taking the time to understand my needs and guiding me to the right product for my bathroom leak. His advice was professional, helpful, and saved me a lot of time. A real credit to the Wickes team. Thank you, Mike!
7 maggio 2026
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Risposta di Wickes - Lancaster
Hi Annu, we're so glad to hear about your positive experience. It's wonderful that our team member was knowledgeable and provided outstanding customer service, taking the time to understand your needs and guide you to the right product. We appreciate your kind words. -LG
Great Service
We were lucky enough to receive some free bags of topsoil and a wheelbarrow for our school gardening from Wickes in Lancaster. The person who sorted it out transported it to the car for me too. What a great service! We were so grateful for the donation.
2 giugno 2026
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Risposta di Wickes - Lancaster
We're so pleased to hear about your positive experience with our Lancaster store. We're glad we could support your school's gardening project! -AK
Lifestyle Kitchen
Just fitted my kitchen from the Wickes lifestyle range and I'm really pleased with it. Simon Knight, my kitchen designer, from the Lancaster branch was very informative and helpful. The delivery drivers were courteous and delivered my kitchen on the dedicated day.
8 maggio 2026
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Risposta di Wickes - Lancaster
We're so pleased to hear you're delighted with your new kitchen! It's wonderful that Simon Knight was informative and helpful, and that your delivery drivers were courteous and on time. Thank you for sharing your positive experience! -AK
Woody from the Morecambe branch in…
Woody from the Morecambe branch in Morecambe did a smashing job helping me find all the stuff I needed good to see a young lad taking pride in his work
28 maggio 2026
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Risposta di Wickes - Lancaster
Hi Sam, we are so pleased to hear about your positive experience. We appreciate you sharing your kind words about our team member's excellent service! -LG
Great community spirit many thanks for…
Great community spirit many thanks for the paint donation!
Prompt and helpful response to My request too. Thank you!
St Patrick’s CE School
20 maggio 2026
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Risposta di Wickes - Lancaster
Hi St Patrick’s CE School, we are so glad that we could help with the paint donation! -AK
Major confusion over deliveries
Major confusion over deliveries - who from, what date and time, last minute notification, multiple deliveries instead of one smooth delivery with a clear time and date. Customer services shut before texts arrive so you have no chance of talking to anyone to sort out problems. Three days off work to take deliveries instead of the one I was promised. Really poor. No response from email complaint last week. Thought that was last minute but, no, turns out 12 hours is enough notification for yet another delivery. Chose Wickes because I was promised a streamlined service and having had a nightmare with another company for a kitchen refit, I really wanted to avoid the same problems. Not a cheap bathroom fitting either. Fitter didn't attend when he said he would for the initial survey. Had to chase that. No confirmation of fitting date. Had to chase that. Yet more time spent hanging around on the phone, project managing. Over-promise and under-delivery so far. The bathroom had better be worth it by the end of all this hassle. Not that Wickes will care. They just want to take your money and expect you to work around their systems, rather than have any regard for the paying customer.
18 maggio 2026
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Risposta di Wickes - Lancaster
Hi, Thanks for taking the time leaving your review. We're sorry to learn about the significant confusion and inconvenience you've experienced with your deliveries and the overall service for your bathroom fitting. This is certainly not the streamlined experience we aim to provide. Thanks again for leaving your review. -JL
Above and beyond from Morecambe Wickes
I applied for some funding via the Wickes Community Programme. All the staff I made enquiries with at the Morecambe branch of Wickes were super friendly and helpful. Gordon approved my application and went above and beyond to help me with my products- some paving slabs for laying a path to improve an overgrown community space. A genuinely lovely chap! Thank you!
11 maggio 2026
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Risposta di Wickes - Lancaster
Hi There, We are delighted to hear that through our Community Programme we were able to help you with our products to improve your community space. Thank you for your review which mentions our colleague Gordon in our Lancaster store. We are pleased we were all able to help.
The staff member Vicky was absolutely…
The staff member Vicky was absolutely amazing, she went above and beyond in helping me in the Lancaster store, she helped me carry a long piece of wood from my car to inside the store ,to make sure I got the correct one, as there were that many to choose from ,she saved me from a lot of stress I went home very happy but only cos of how helpful and caring she was .
9 maggio 2026
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Risposta di Wickes - Lancaster
We're happy to hear about the positive experience you had in our Lancaster store. We appreciate you taking the time to share how helpful Vicky was in assisting you. Thanks again for your kind feedback. -AK
Wayne is a very knowledgeable designer
Wayne is a very knowledgeable designer. He gave options on the design and was very informative. This helped us make the right choices for our kitchen.
1 aprile 2026
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Risposta di Wickes - Lancaster
We appreciate your feedback and are glad to hear that Wayne's knowledge and informative options helped you make the right kitchen choices. -AK
Great kitchen
Got our kitchen designed at wickes and Janine the designer has been great from start to finish, very professional, helpful and thorough . Kitchen is of good quality. Wickes have been great to deal with.
15 aprile 2026
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Risposta di Wickes - Lancaster
Hi, David. Thank you for taking the time to share your review with us. We're really pleased to see that your design consultant, Janine, was great from start to finish. We're also happy to see that you find the quality of your new kitchen to be good and the customer service you received to be great. Thank you again for your valuable feedback. - Scott H
Kitchen
The salesperson Janine was extremely helpful during and after sales we had one or two reasons for some assistance especially with downloads etc and Janine could not have been any more helpful super member of staff with very good customer support 👍❤️
29 luglio 2025
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Risposta di Wickes - Lancaster
Hi Carol, Thank you for taking the time to share your review with us. It is wonderful to hear that Janine was able to help you resolve your issues. We appreciate your feedback. -Summer M
Wayne has helped and supported us…
Wayne has helped and supported us thoroughly through our kitchen design and has been excellent in explaining all the different things. Would defo recommend Wickes and especially Wayne. Thank you
13 aprile 2026
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Risposta di Wickes - Lancaster
Hi Sarah, Thanks for taking the time leaving your review. We're happy to see that you received excellent support during your kitchen design from Wayne and found the explanations helpful. Thanks again for the kind feedback. -JL
Fantastic customer service
Fantastic customer service
Janine Bateson helped us with designs and quotes for a new kitchen and bathroom. She was super helpful and and worked hard to come up with some great creative ideas and solutions. She was kind and patient with us and responded quickly to our many enquiries! Thank you Janine for all your hard work. Highly recommended.
27 marzo 2026
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Risposta di Wickes - Lancaster
Hi, Sarah. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant, Janine was really helpful and patient, responding quickly to any questions you had, whilst coming up with some really creative designs for both your kitchen and bathroom. Thank you again for your kind feedback. - Scott H
In Wickes branch in Lancaster/Morecambe…
In Wickes branch in Lancaster/Morecambe I needed three things and didnt have much time to search for them. An assistant named Vicky helped me right away and saved me a lot of time. Great service.
20 marzo 2026
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Risposta di Wickes - Lancaster
Hi David. Thank you for your five-star review. We are pleased that our colleague Vicky was able to source your items quickly giving you a great customer experience..
Vicky was really helpful and…
Vicky was really helpful and knowledgeable. Helped find what I needed.
21 marzo 2026
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Risposta di Wickes - Lancaster
Hi John, Thanks for taking the time leaving your review. We're happy to hear that Vicky was so helpful and knowledgeable. This is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL
I came in today looking for some…
I came in today looking for some exterior mildew cleaner and upvc cleaner and Vicky at the morecambe branch was very helpful in taking me straight to the products I needed.
21 marzo 2026
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Risposta di Wickes - Lancaster
Hi Michael, Thanks for taking the time leaving your review. We are happy to hear that Vicky was able to help you find the items that you were looking for. Thanks again for the kind feedback. -JL
A really professional kitchen design
From our initial query all the way through to our kitchen design the service from Wickes has been entirely professional throughout.
Our initial contact, and designer, Wayne has been outstanding in the way he visited our property, did the early design, then proceeded to fine tune until we reached the end product. Wayne was creative and helpful throughout. Highly recommended by me & Allyson
19 febbraio 2026
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Risposta di Wickes - Lancaster
Hi Chris, We're happy to hear the service you received from Wayne was professional from start to finish. It's great to know that our designer was helpful and provided excellent service during the design process. Thank you for your recommendation. -SM
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