Wickes - Halesowen Recensioni 68

My husband and I visited your store in Halesowen to buy some sleepers you had on offer at £8 ,great price. Unfortunately you had sold out. I asked an assistant Joshua a lovely young man if we could still order them. Joshua was very helpful and checked if another store had any. To our delight, they had some at your Dudley store. We wanted to order 40. Joshua ordered them for us but there seemed to be a problem with a delivery date, no dates were coming available. Joshua was interacting with us as he tried various ways to get a delivery date. Joshua was determined to sort this out . After a short time Joshua did just that and split the order into two deliveries. The delivery dates then appeared to our delight. I would like to say, Joshua gave us great customer service, he persevered and we felt valued as customers. Seems he is great at problem solving and customers are important to him. I think Joshua is a real credit not only to your store but the company. I hope you will recognise his efforts. What a genuinely nice, polite caring young man. 5* service. Thank you Joshua.

Careful with these people, when ordering a multiple item order for delivery, I was one item missing £9.00 in value but needed it.
Contacted customer services via email, firstly they said they would refund me, I replied i didn't want a refund just my missing item delivered, they said ok, just had an email saying they have proof of delivery, a photo of 1 length of wood, i ordered 2 different dimension lentghs of wood.
Well done wickes absolutely useless delivery and customer service too.
B&Q from now on

Paul Potter at the Halesowen store couldn’t have been more helpful. Guided us through our purchase and very pleased with what we have decided to buy. Professional and courteous and would recommend.

Joanna and Debbie were fantastic in helping me select a new kitchen and gave me loads of advice. Will definitely be using Wickes. Great service!

Used Wickes for our kitchen and Joanna has been amazing! From the initial call, countless amendments she’s had to make for me and the constant positive attitude. She has really helped us make our dream kitchen a reality - giving really helpful advice along the way too. Thank you so much Jo!

I ordered bathrooms from Halesowen Wickes (Greg) with a full design service. Dates for installation didn't match my needs, so I contracted elsewhere. I needed to return a couple of fittings which was done without question. All in all great experience and goods delivered promptly.

Amazing experience with the staff and an quick and easy time

Paul was a very experienced consultant who provided a detailed assessment of what we required. Very satisfied with the outcome.

Joanna was very friendly and gave us some good ideas. Made a hard job very easy. I'm very happy with the design. Thank you for your time.

The amount of hassle I have had to exchange one item, was absolutely ridiculous, apparently bank statements are not good enough to exchange item. All due to customers putting stuff in the wrong place. Yes my fault for not double checking as the first 2 I picked up I did check
or did I take the receipt due to it being such low value the product was worth 8 pound, it was a simple exchange that escalated to me having to ask for a manager.

Its was done in the end but this was a total waste of my time and I have never had issue with wicks like I have today but i see alot of new staff and maybe this is the reason

Mr Paul Potter was our Design Consultant at Wickes, Halesowen. He kindly attended our new property to measure the bathroom which required a complete renovation from a wet room to a normal bathroom, taking into consideration pipework which was due to be installed separately. Paul took us through what would be best to suit our requirements and a answered all our questions showing a depth of knowledge and experience for which we were very grateful. An appointment was booked to go to the Wickes store and we made some changes to the design and were shown all the different options and displays in store, which helped make informed choices. We were pleased with the design suggested and placed an order! Thank you for the polite and professional service.

Joanna McCormack yeah very confident in her job and made us feel very comfortable and she was very very helpful really patient polite and we would recommend her to any of our friends without a doubt.

The best
Design consultant
Joanna McCormack
Thanks for the help🙏🙏

Really great experience, staff are all friendly and very helpful with all questions I had. Made great suggestions when asking for advice but not over bearing.

Would shop here again

Can't complain, friendly. Better than up the road.

We arranged a home visit with Joanna and she was very pleasant and knowledgeable , she was very patient and understood exactly what we wanted .We changed the design a couple of times over email and in store and Joanna was very accommodating for these changes and it never phased her . First time we have ever designed and purchased a kitchen and couldn’t have had a better experience with Joanna to be honest . Can’t wait for it to arrive !!

On arrival was greeted by kitchen advisor who asked what type of kitchen I was looking for . He was very informative on the kitchens that were available. He did an excellent plan of the units I choose considering my kitchen measurements weren't very accurate .

Joanna McCormack a Design Consultant in Halesowen was very professional and very helpful with kitchen design.

I’ve been to this store a few times and one impartially person has served me a few times called Jayne. She is always smiling, so friendly and always willing to help. She is a credit to the wickes team 😃