Wickes - Crewe Recensioni 

We were advised by Andy Critchley,who managed to squeeze us into his very busy day!He was absolutely brilliant!He explained every part of the process clearly and advised us on all the options we had.He was extremely quick and efficient,but even had time to offer us a coffee!He then followed up the next day with a home visit to confirm the measurements,then returned to the store and managed to find the perfect delivery date for us!I will have no hesitation in recommending,Andy and Wickes to my friends and family.Cheers

Right from the initial contact Doug in the Crewe branch was extremely professional and provided excellent customer service. He kept in contact with me via text to ensure that everything had happened when it should have. I would have no hesitation in recommending Doug and Wickes for anyone looking for a new kitchen. Once again many thanks for a job well done.
J&D Minshull

Excellent service from Jimmy the manager and his staff for replacing a delivered damaged door runner with a part from store stock to allow me to fit the door over the weekend. They couldn’t do enough to help me

I had an amazing experience choosing and designing my kitchen with Doug fro the Crewe branch. He also came out to measure and offered a great solution as the measurements weren’t quite right I had given. Within 1 hour he redesigned the kitchen plans and emailed them over. He also sorted out delivery cutting it by 3 months lead in time. Amazing credit to Wickes.

Doug was very supportive in understanding our total requirements for Debbies new kitchen offering really good advice.

shane in the crewe store, couldnt do enough to help and suggest items suitable for me...very friendly, knowledgeable man , a credit to your store

Had a kitchen fitted. The two fitters, John and Dan did an excellent job. It looks lovely. Also a big thank you to Max and Chris for their support.

Went to Wickes to discuss a new kitchen and Doug was our planner. He came out and measured up, went away and designed a kitchen. We went into store and Doug showed us what the kitchen would look like. We loved the plans but then the big decision of choosing doors, worktops etc. Doug and a lovely lady (sorry don't know her name but she was blonde and from Stoke way I believe), were very patient with me umming and arring and changing my mind. Kitchen eventually chosen and ordered. Fitting just completed and couldn't be happier. The kitchen looks bigger although we have more units and we are absolutely delighted with it. I gave 4☆ as some bits delivered were wrong, not Doug's fault, but quickly rectified.

I would like to express my sincere appreciation for Andrew Critchley at Wickes. Although my English is not very fluent and my budget was limited, he showed great patience and professionalism throughout the process. Despite the budget constraints, he offered multiple practical solutions and made sure I felt supported and understood. His service went above and beyond, and I am truly grateful.

Recently ordered my kitchen from the crewe store, Max was very helpful and professional, he assisted with all of queries and made changes as we went along, very pleased with the fitting service from Owen and Dan (ODI). A great all round service 😀

Easter Bank Holiday Monday we have ordered our new kitchen from Max at the Wickes store in Crewe he was very helpful with everything
Measuring,planning and designing

Thank very much 😀

Recently ordered my kitchen and flooring from Max at the Crewe branch. He was so helpful with planning and purchasing it all. Patient with me changing my mind and recommending changes that would make the design more user friendly.

Staff friendly and helpful. Car park is huge. Easy to access. Great prices and extremely good paint selection. Great store!

The staff are all so friendly and eager to help. They go out of the way to help us. At Crewe Men In Sheds we have nothing but praise for them. Whenever we go in they always make us welcome.

We purchased a fully fitted kitchen, flooring, tiling everything for a kitchen renovation from Wickes in Crewe and paid in full £15697.75 on 31st July 24.

Installation was initially delayed because of other work being done to the kitchen but began in November 24.

The installation began badly when Wickes sent the wrong floor tiles and the tiler who was laying the floor refused to put any more down after the first day, because they were so highly glazed that we couldn’t walk on them without danger of falling. They were taken up and replaced by Wickes on 12th November 2024 with the tiles we expected but they refused to pay the tiler for relaying so the fitter who employed him had to complete the work for nothing.

After that, installation of the units commenced but it was found that some components were missing, including the worktops, and others incorrect. The fitter sent for the correct components, but not everything arrived, so he put in what he could with temporary worktops. The worktops eventually arrived on 7th February 2025, but we have never heard anything from Wickes about the completion of the installation. A helpful man who gave his name as Julian telephoned and expedited the delivery of what was needed but we realized later that he had not left any contact details. He also said that the fitter had been asked to finish the work, but, when we spoke to the fitter later, he said that he had heard nothing.

No information or response from Wickes was forthcoming although e-mails to Wickes indicated that we intended to take legal action. A complaint was sent to the Wickes website on the 1st March 25 followed by a letter on 13th March sent by Royal Mail special delivery which was signed for, but no response was received to either of these, not even an acknowledgement.

We spoke again to the fitter on 20th March who confirmed that he had not heard anything further but he offered to contact them as we were about to take action.

We received an e-mail from Freya of their customer service department asking us to explain the current situation and asking whether we had all the necessary components. We replied that it was Wickes’ responsibility to ensure that we had everything, but we believed this to be so. We then sent an e-mail on 22nd March that we had noticed that we had been sent two jointing packs for the worktops but queried whether this would be sufficient as there were three joins. On 27th March, we sent a further e-mail to say that we had lost patience with all the delays and that we were going to take action. Their response the same day was to suggest that we could register a complaint on their website! We had to point out that such a complaint had been sent nearly four weeks ago but no reply had been forthcoming.

This has not brought any response on their part, now issuing legal proceedings.

Never ever use Wickes for a kitchen, their customers are treated with nothing but contempt. We are left with a poorly fitted half done kitchen and Wickes are ignoring any contact to attempt to complete it.

I was looking for a fence paint that showed as in stock online but couldn’t see it, I asked a member of staff (James I believe his name was) if he knew where it might be and within 5 minutes he’d loaded up the stock from the back onto a trolley and brought them all out for me to choose from! He was so accommodating and friendly, super helpful! What a credit to the store.

Do you know how annoying it is when you’re fitting a kitchen and you end up a couple of parts short?

Wickes in Crewe keeps a cupboard of spares! Georgie helped me find six hinge clips and two hinge hole plugs. It took a while and she was an excellent help, along with Andy the Kitchen salesman.

This is why I always go to Wickes first. They have the best Trade Account and are always willing to help the Tradesman. Excellent people in Crewe; always a great help!

I use Wickes in Crewe on a daily basis and have to admit, this store ticks all the boxes for me.
The staff on the shop floor are very helpful if i need a lift with anything, and the Staff on the till are always very pleasant too.
If stock needs to be ordered in, they are always very prompt and notify me straight away when it arrives.
If only all other retail outlets operated like Wickes, it would be a whole lot more pleasurable spending money. 😁

If your looking for a new kitchen, Wickes in Crewe is the place to go. From the moment we met Doug.. His planning and customer service to us was excellent. We wanted a complete kitchen rip out.. French doors and new flooring. He recommended Andy and Ethan as the installers (AC Properties) and they were excellent. The complete service provided by Wickes meant we didn't need to get involved once it had been ordered. Andy visited our home and agreed a start date. He was professional and prompt. We went away for 3 weeks and left our home in very capable hands. Their workmanship is superb with every attention to detail. We returned home to the 'WOW " factor. Our home was respected and super clean. The whole experience has been hassle free and we couldn't be more pleased.

Truely Shocking kitchens....bewarned never even attempt to purchase a kitchen from wickes... went in store to buy , bought the 3 kitchen cupboard to start then told all rest needed to be order for next day delivery ... never even arrived, called store .. & customer service... still no joy .. I've now pull out the rubbish cupboard awaiting replacement ... wickes kitchen complete waste of time .. even our joinery Man has cancelled his account.. 🗑🗑🗑