White Dove ŠKODA Recensioni 

An excellent experience picking up my new car from White Dove Cardiff. Harry Lowe took me through the process efficiently taking care that I understood everything.
Many thanks to Harry

Emily! She made the whole experience simple, painless, no drama and everything flowed perfectly. White Dove is a great place for buying a car and I would recommend them every time. From the ordering process right down to after care. There is no one who won’t help. If they don’t have the answer right away they get the answer to any of your queries.
I’ve just had my 3rd car from them and I am loving that I know how easy the whole process is.

White Dove Skoda were found through Autotrader. They had a couple of cars I thought would suit our needs.
Initial contact was made by phone, Aled called me back with the answers.
Next day we visited, and were met with a friendly professional attitude. Nothing was too much trouble, even my multitude of questions. A great price for my part exchange and a lovely car at the right price.
Long story, short, we bought a lovely Octavia.
Next week, a couple of issues had raised their head. Emailed Saturday, the response was received first thing Monday morning. Perfect reply.
Car booked in, all sorted in one visit, courtesy car supplied.
Would I recommend White Dove Skoda?
100%, I would.
Aled was great initially, so patient and professional.
Craig (and the young lady, sorry we didn't catch your name) for the after sales, continued that experience, explaining the issue and providing reassurance. I already knew most of the answers, (typical bloke!) from a source at another Skoda dealer with whom I have a long standing professional relationship, but it was refreshing to be told the truth with no flannel.

BRILLIANT.

Made to feel very welcome with customers service and well happy with my car you should really try out a Skoda test drive you will change your mind

I would not even give this garage 1 star but unfortunately it was needed to be able to leave a review. I would warn against doing business with them, a complete waste of time and effort as they did not honour their signed order form despite us having paid a deposit of £879. We travelled to Cardiff having seen a Suzuki car advertised, agreed price and signed contract. Two days later I was informed that there had been an error in the price and that although valued by Carwow at less than the price we had agreed upon, they wouldn’t let us have it unless we paid another £3k. We pointed out that legally they couldn’t change our contract to which they replied that they could rely upon “E&Eo” stamped on the bottom of the contract. Our choice was a protracted legal battle or buying elsewhere. We chose the latter and subsequently had an amazingly good experience with Arnold Clark. Best decision we could have made. Wouldn’t want any further dealings with this garage. The deposit was refunded but you have been warned.

Amazing customer service! I have had an amazing customer service experience from White Dove Seat down at Cardiff! My car went in for a gearbox repair. Whilst the warranty company would not cover any thing (please note the warranty was not provided by White Dove but another company). Cath Hughes at White Dove Cardiff went above and beyond anything I would expect to solve our problem.

I cannot thank Cath enough and I would recommend White Dove Seat Cardiff to anyone.

I've had my Skoda yeti which I purchased from white dove motors Cardiff since 2020 and have had it serviced and mot'd every year since along with spring and winter checks and I must say that the service I've received from Craig and his team in the service dept has been faultless. I can't believe why some customers give such bad reviews.

Bought an approved Skoda Kodiaq in October 2023. Car only had 19,000 miles on and was 70 plate. When I picked the car up there was only one key. Dealer ordered a new one and sent it by post 3 weeks later. I then had to arrange myself for another local dealer near to me to re-set and sync both keys to the car which took all day as White Dove took all day to approve the payment. I have just had the car serviced and MOT’d at the same local dealer and have been informed the front brake pads are 70% worn. I saw this was a warning on the last MOT and was informed by White Dove that they had been replaced. I have only done 3,000 miles since I bought the car so clearly I was lied to and the brake pads were not replaced prior to my purchase.

I have purchased four skoda's from White Dove Cardiff, and I am shocked by the negative comments. I keep coming back to them as I have found the service, first class, Emily and Keith are exceptional and I couldn't wish for better. On my latest purchase of my Kodiaq I have messed them around at least three times, shall I buy this or that lol. I looked at hybrid and was talked through all the negatives and positives but in the end went for another Kodiaq. James the sales manager was also very sypthetic about my decision making and no pressure selling, which is rare these days. Oh and not for getting the service department, I have always felt welcomed and all concerns I may have had were addressed and rectified As you can see I feel very sorry for these negative comments because for me as a customer I couldn't wish for better. Thank You White Dove
Kindest Regards
Paul Jones

on 14/3/2024 i spoke to someone in cardiff via chat with regard to a bcm module for my 2019 Octavia 1.0 tsi. I supplied the registration and vin number and asked for a price and a part number. I received an email on the same day saying the query was sent to the relevant department who would be in touch shortly. I am still awaiting a reply. Very disappointed with them

Poor customer service and poor standards of repair. I have lost all faith and confidence in Skoda Brand. I bought a car from Sinclair Skoda Swansea. Had the car for 3 mths when started having issues with gear-change and rattling noise. Took the car to White Dove Cardiff for repair under warranty. Collected the car a week later, but faults remain, in the car was returned dirty inside and out. I had to wait a further week to be told what work was carried out. The standard of repair was very poor. Complained to White Dove and Skoda Head Office and I have still had no explanation for the poor standard of repair or customer service. Skoda warranty is not worth the paper it’s written on.

On the 18th September my car suffered a coil spring snap due to rust and corrosion on the spring. The car is a 67 plate and had only done 16,000 miles at the time. Should this part be breaking already? Is this a known fault?

On the 21st the car was towed to White Dove Suzuki and they looked at it. Two dealers and a mechanic admitted it shouldn't be breaking now but couldn't explain why it happened. I know the car is out of warranty but under good will surly if the part is broken or damaged it could be traced back to buying the car used last year.

On speaking to the warranty team they said cause it's not been serviced with Suzuki directly we won't help. (It had been serviced and booked stamped but they ignored that).

I spoke with Suzuki GB who basically said no we won't help the lady on the phone (One of the advisors) was rude and unhelpful. They then lectured me on goodwill and warranty (Not a great feeling to be told stuff I know)

Overall if you buy a Suzuki and it does brake don't expect Suzuki to help you. They will palm you off until the warranty clock runs out.

White Dove Suzuki have been rude, unhelpful and don't care about the customers.

Dreadful..truly dreadful. Took the car in for a service and they failed to put the cap back on the coolant reservoir. This led me to be left stranded for two hours on the side of the road. Spoke to management who offered no redress and did not seem to care. Don't trust them with your car. They are simply negligent and could not care less.

Absolutely disgusting service, my step father purchased a brand new vehicle but wasn’t told they were aware of a known fault with the vehicle until it presented itself, being the older generation they have been fobbed off so many times that they have now accepted that there is a fault and will have to wait for it to be repaired but as it is a software issue there is no date for a resolution so tough, it is disgusting that you are still selling cars knowing there are faults with them and taking peoples money, you should be ashamed of yourselves, we have tried to call the resolution Centre a million time with the promise of a call back but as usual they sit behind their desks doing nothing absolutely disgusting so disappointing but expect nothing less from the greedy people!!! White Dove your customer service is none existent

So I'd like to start off by advising that I did not purchase a vehicle and this is based soley upon the service I received when attempting to test drive a vehicle. I had booked in a test drive for the Enyaq. However, upon arriving and speaking to the sales assistant Emily, we advised her that we were not looking at purchasing as we were intending on purchasing via the NHS lease scheme. We were immediately told that we were not allowed to take the vehicle for a test drive because "it was no benefit to them". She continued to explain that they do not allow it as if the vehicle is damaged or written off during a test drive, then it is an expense to them. I queried this by saying is that not what insurance is for and surely a customer who is intending on purchasing, would not be held liable? Surely this is what you sign prior to a test drive and confirming you are willing to pay the excess for insurance claims etc? I advised Emily that we had also booked in for Nissan and Peugeot later that day who were both aware that we intend on purchasing through the NHS scheme, who have no qualms with us test driving their vehicle. The only error I can see from my side of things was not advising them up front of our intentions but did not think it was going to be an issue. I found Emily quite rude and dissmisive and as soon as she found out there was no potential for commission, she was not interested and was not helpful in anyway. She advised us to contact the NHS to test drive the vehicle, because of course, the NHS have a fleet of vehicles for this purpose!! Very poor service

All it’s stresses and anxieties I have been working as a Key Worker through this pandemic for our Local Government Authority with a shielding, vulnerable partner. Thought we had got there but have found myself stressed again and with sleepless nights. What kept me going is looking forward to treating myself when I could to a new car. Found my ideal car, condition report advised of 1 single stone chip and 2 damaged Front Alloy Wheels (Alloys were repaired for me). Delighted, except for it being over 600 miles away. Anyways, bought and paid online for the car and made a Covid Click & Collect Appointment. Drove all though the night and collected the car in the rain with the car soaking wet. Drove back home. Once home it was apparent that all 4 corners of the car have been accident damaged with very poor quality repairs including both Front Wings and Bonnet. Some damage hasn’t even been repaired, just painted over. The Front wheels that were repaired are not even the same colour as the rears and are both leaking air. I have been called a Liar by Mr Colin Snook that the car was wet on collection, even though I have the video evidence. I suspect that the car was not given a Sales Check, Coolant Level on minimum, Screenwash empty, both Key Batteries flat... Not what I expect from a car with 15k miles on it and an “Approved Used Car”. Approved by who? Do not get me started on Mr Snook’s creative accounting and Vat Writebacks, in my naivety I had no idea what was happening but has the potential to cost me £100’s. Would not have been a problem if the car was as promised. I have lost all faith in the Seat Approved Used Car Scheme. This is my 4th Seat in the last 7 years. **Update, on my last review White Dove stated that we agreed a price reduction on my visit. Funny that! I paid 2 or 3 days before I visited and my Emails show me informing of the damage 1 or 2 days after. Not surprisingly I was never offered a price reduction. Maybe trying to make themselves look better and more honest than they actually are** Really does show/prove the liars that White Dove are! 1. OSF Bumper Smart Repair poor quality 2. Front Spoiler covered in overspray 3. NSF Wing paint burnt through after respray and laquered over 4. Bonnet edge not masked correctly 5. NSF Bumper not enough paint used in smart repair and undercoat showing through 6. NSR Bumper Wheel Arch deformed 7. NSR Bumper cracked and painted over trying to hide without repairing 8. Rear Bumper paint not blended in 9. OSR Bumper paint cracked 10. OSR Bumper dent 11. Bonnet and both Front Wings been poorly machine polished after repair with loads of overspray. So overview on my Seat Approved Used car by Seat. Accident damage to front with front wing and bonnet being repaired. Impact to rear causing the rear bumper to be forced forward into the bumper beam causing the bumper to be pierced, deforming the rear wheel arch and cracking the paint. Several other poorly executed repairs. I should be clear, I have been offered a refund by White Dove but this would also end up costing me hundreds, possibly over £1000 to accept this and would give fraudsters the message that it is okay to treat customers this way. I have taken the opportunity to have 2 valuations on my car. I would expect an Approved Used Car from Seat to be classed as good condition. No 1 expected valuation £10800, actual £9425 (-£1375) No 2 expected valuation £11100, actual £9775 (-£1325). So, I have lost £1300 just by buying a car from White Dove. I have also included the quotation for repairs from my nearest Seat Approved Bodyshop. They have described the repairs as "accident damage repairs" and have put the cost of repairs at £2041. In this whole sad, sorry situation White Dove Seat have left me virtually carless with a disabled partner. Yes, I have the car in my possession but until such a time as it is all sorted I do not feel that the car is my own nor do I feel that I am able to put any more miles on the car than is absolutely necessary. Should never have bought from White Dove Garages, Cardiff