Which? Recensioni 701

Paid a large subscription and paid extra for legal assistance, no practical solution to my problem - in my view a complete waste of my money.

My wife and I were victims of a scam in 2021 which lost us just under £34,000. We contacted Which for legal advice and they assisted us by guiding us through the process of contacting the bank, the financial ombudsman and provided all relevant templated letters. We managed to recovery the entire lost funds through the help of Which and we are very grateful for this.

I have just used the tech service. Whenever you actually want some help you will be directed to an appointment system when sometimes you just need a quick call to resolve something not working, this can make it a little frustrating and long winded. So for the money it is not going to replace a monthly service contract with a computer specialist. So if urgency is your need this may not be quite for you.

We have been Which subscribers for many years and always refer to it when buying any product or service and have always been very happy with their recommendations

I wanted a new washing machine so I searched the internet and decided to go through the paywall with Which to get more information. My intention was to pay for one month and then cancel. OMG, do Which make it difficult to cancel a subscription....over complicated and obviously done on purpose. They have just taken another £11.99 from my account. Considering they are 'Consumer Champions' it's unbelievable. Waiting for them to make contact with me after this review.... My advice...DO NOT SUBSCRIBE.

I wonder how far Which? recommendations are reliable.
I have just ended a contract with a broadband supplier they rate highly. But it was expensive and the wifi performance and the customer service was distinctly average.
I also stongly disagreed with them a while ago over a recommendation for a holiday rental company. I suggest that Which? is no substitute for doing your own research.
However their Trusted Trader scheme is excellent and they phoned me to verify one of their recommended suppliers.

I rang to try and find out what offers Which magazines were available.
I got sick of listening to an automated voice telling me to press this, that and the other numbers. I got sick of listening to it. I wanted to ask a simple question. Why is it so difficult? Anyway I won't be subscribing.

My father swore by which.co.uk due to their impartiality. That does come at a cost - but I've also found their advice priceless. 4/5 because they charge for their service, and sometime don't offer the best customer care. But in my experience it's mostly been good. And impartiality is rare these days.

Having raised a complaint with Which about not being able to contact them by phone or email, I eventually managed to get through to someone weeks later who told me there had been a big issues with the phones and also being short staffed. I had raised a complaint and have been offered zero compensation, even though I couldn't use the service I signed up for. A warning to others, I would not go near this company, it must have been taken over as the customer service is nothing like it used to be.

It's a biased organisation....it gives great reviews to organisations such as octupus energy...which is a shocking place to work...

Really poor customer service, especially for an organisation that is supposed to support consumers.

I've been a member for many years. When I tried to change my subscription from monthly to annual, they confirmed in writing that this had been changed.

They kept charging me monthly anyway. When I complained I was told 'thanks for the feedback, but we followed our policies'.

It's disappointing to fall back on opaque 'policies' when there is written evidence that they haven't done what they said they would.

A clear cut case, but their customer service teams are not interested. Best avoided.

Shocked at how difficult it is to cancel my subscription for a company that claims to support consumers. Complete fraud of organisation!

I know WHICH has helped re "health& care" I am lucky to have WHICH to help me get full refunds from scam artists like Tony of scam sites like so called "health& careless"Which's letter will work and mr t will have to admit he is a scam artist "trying" to "make"me return his fauly phone. I do not see how many good reviews can be Tony must scare old disabled people by making them return faulty items . only reason maybe? I just sent WHICH'S letter to "tony" of "non heallh and could not care less" today READ IT AND WEEP tony

Would give no stars if I could. Tried to cancel my husband's subscription following his sudden and traumatic death. Can't do online as haven't got his password. Repeatedly phoned over a number of days on hold for ages, no one answers. Appalling for a so called consumer rights company. Should be a TV programme investigating them !!!

Years ago I bought a range cooker from belling. It was a which best buy. Well what a load of rubbish it was. The cooker was so bad the knobs melted after 3 months. When I reported this to which, they replied, its only when customers report these problems do they find out. My question is then how can which mark such items as best buy?. In my opinion you cannot trust which and the procedure they use to grade items. Testing something like a cooker for ten minutes to see how quickly it heats up is a joke. People want longevity for their money, not a quick test and you which say the item is a best buy. In the end I took Glen dimplex to court and won my case. Don't trust which the Testing is flawed

Took out subscription to Which? digital and to Which Legal number of years ago. Had various problems on the Which? reports - queries re gaps in info or reviews of products that are simply not available for the consumer to buy (ceased by Manufacturer 2 yrs earlier) etc. Various problems reported - some just ignored and some given lip service.

Not had to use Which Legal until last year. Booked appointment and explained what issue was about. on the day got a call to the agreed number and confirmed who I was. Then Which Legal wanted to go through what they referred to as "security" - I pointed out I was expecting discussion of a legal issue and no personal information was relevant (and I wasn't asking for any personal info to be confirmed) - I just wanted them to clarify which bit of legislation would be relevant for the circumstances. Which Legal adviser (WL adv) refused to speak to me until I had answered all his "security" questions - I tried to point out he had called me and could be anyone just requesting my security details - I said I should be asking him to prove who he was - he called me ! Clearly very annoyed the WL adv hung up the call !! Tried to register a complaint but unable to get through to anyone.

Current situation - contacted WL re a parking ticket - that I thought was incorrect. Booked appt and got call on the day from adviser. Call was cut off twice - once in the middle of adviser speaking (believe this was a tech issue) and the second time - seemingly - when the adviser didn't want to answer difficult questions ! Adviser took over 10 mins to try call back each time - after the 2nd - I was on phone making a complaint !

Problem - WL adviser stated they didn't provide advise concerning parking tickets issued by councils - I was somewhat shocked as it states parking tickets issued by council very clearly on their website. The adviser was adamant they did not cover this area.

The adviser subsequently sent through a non-working link and a quoted paragraph from there terms and conditions stating they didn't deal with .... strange the quoted list only included moving vehicle offences - nothing about parking at all. I decided to look at the original document and managed to find the proper reference from the un-working link. Surprised to find that not only was there no page 27 (where the adviser stated the quote was from) but the heading provided by the adviser did not exclude parking tickets and did not include her quote.

I went back to the website and found two clear statements from Which? legal stating they could help with parking tickets issued by councils and private companies. No problem, I thought must just be a mix up - I'll send all of this through and they'll sort out the mess and honour what is on the website.

Sent through a very very detailed email and screenshots showing the website etc and also the fact that the document referred to by the adviser - did not state what she had said.

Got a three line response saying phone lines had problems and apologies - nothing whatsoever about the rest of the email - the non-working link, the booklet that does not have a page 27, the quote that does not exist, nor the website that states in several places that council issued tickets are something they give advice on ! All of it just ignored.

Had been told when I phoned to make a complaint that Which Legal manager was away but back following Monday and I would be able to speak to her to get all of this clarified. By Tuesday no call and when I called and they tried to connect the call the manager did not wish to speak to me - really !! Registered a further complaint and cancelled subscription to Which? Digital and Which? Legal - requested a full refund of all monies paid as clearly the service had never been provided and the areas they state are covered was MISREPRESENTED on their website !!!

"The consumer champion" it calls itself. It cannot be further from the truth. This company MUST be if the truth is told one of the worst customer service in the UK. It took them over 3 months to sort out my subscription address and to make matters worse they still send the magazine to...East Yorkshire FRANCE. When I wrote to them about one of their best buy washing machine having inherent fault according to a number of reviews, they told me they are not aware of it. They could not even be bothered to check. Customer service is non existent and incompetent. How this company is believed by people is a proof that one can fool people all the time. It is the classic "the camel never sees his hump" they criticise other companies and forgetting about themselves. They should look in the mirror, they will find an incompetent company therefore not to be trusted. It is a myth that this company is on the side of customers since they could not even manage to give their own customers an average service.

Which is rated on trustpilot.com with such low rating with a reason. I have not read about Which's ratings before I have subscribed to it. Big mistake as canceling. Which's subscription is like 'getting rid of Sky'... very long times on phone or chat for an agent to support on canceling for obvious reasonns. No reason for Which to keep customer's money against customer's will without being categorized a scam. Never again Which added to my growing list: HOTPOINT, WHICH, SKY Watch-out!

And I assumed they were trustworthy.
Which Magazine advertise a current subscription rate of £11.99 a month for Full Access. I have been charged £13.99 a month. Why am I paying more that the current rate? An email received today proposes a new charge of £14.99. Why the increase?
I tried to contact Which by phone - 15 minutes and no response. I tried to contact Which by Live Chat - 30 minutes and no response. Why can't I cancel my subscription online ?
The following was their response to a similar complaint from October 2021. They say "soon" but over 3 years has lapsed since this commitment was made. This can only be explained as a deliberate company policy to maximise income.
"It is true that the current forms of cancellation are via email, phonecall, letter or live chat. We'll soon be allowing all members to maintain their subscriptions, with changing their payment details and ceasing their subscriptions online. We're keen to ensure that our website and features are brought up to date as soon as possible."

For an association which is supposed to be championing consumer rights the membership cancellation process is totally unacceptable.
I was not able to cancel online, the website told me that I should do so using live chat or by calling. However the live chat was not working, and I had to queue for more than 20 minutes on the telephone before I spoke to an agent.
Members should be able to cancel online