Westbournemotors Recensioni 

Through the AA westbourne motors recovery,picked us up from gordano services at 3am,the driver 'Gavin' from Bristol was very professional and friendly,I couldn't fault this company,took us back to Wales, thanks again Gavin ! Jen and kev.

Stay way from this company ,
Very unprofessional,
They picked up my car and dropped half way as they had an emergency , didn’t call me to agree on this and they kept the car overnight ,

DO NOT USE THIS COMPANY OR THE RAC.. YOU JUST LIED TO CONTINUALLY.. THERE ALWAYS SAYING ONE MORE HOUR. I'VE BEEN SAT HERE FOR THREE HOURS. I UNDERSTAND IT'S BUSY BUT THE LIES ARE WHAT'S MOST PAINFUL.. THEY LIE SAYING THEY'RE DEALING WITH AN EMERGENCY FOR THE POLICE WHICH THEY'RE JUST TIDYING UP B STRAIGHT WITH YOU.. THEY DON'T EVEN RECORD DOWN THEIR LIES BECAUSE WHEN THEY CALLED ME BACK THEY TOLD ME THE SAME LIE AGAIN.

Awful customer service very rude and unprofessional. Had to wait ages for car to be recovered and they kept giving me times which were not adhered too very stressful

Westbourne Motors’ (WM) customer service manager is eminently qualified to write a manual on how to really cheese off & alienate customers! In my decades of dealing with service providers both within and without the automotive industry, she is the very worst “customer service” representative I have EVER had the singular displeasure of having dealt with!
In early September, I booked WM to collect my car for delivery to a garage. I painstakingly highlighted the fact during my booking call that the car was very low and needed a transporter that would be able to accommodate it. The transport vehicle that turned up was too high and arrived nearly 4 hours late (but I was not even given the courtesy of an update call). So, the next morning they sent another that ended up scratching my car (see attached photos). I was put through the Customer Service manager who was incredibly rude and patronising (she mockingly told me she had 220 cars when I factually informed her that I had 20 and thus had ample experience dealing with car transport companies). Furthermore, after hanging up on me when I complained about WM’s exceedingly poor performance, she very curtly refused to allow my choice of repairer to fix the damage and insisted on doing it themselves. She added that I could go ahead and take legal action but it would do me little good because they were such a huge company. I reluctantly agreed to this and wrote to them notifying them that I would need stage-by-stage photos of, and a written guarantee for, their work. She promised to send me these at least 4 times (each time only when I sent chase-up emails) - and then stopped replying to any of my subsequent messages after mid October. My experience with Westbourne Motors – particularly with the (hilariously titled) customer service manager, who should not be given any role dealing with customers – has been mind bogglingly horrendous. (PS: concerningly, she also mentioned that WM’s founders were fully aware of my case and by implication, fully supported her!) Sure, I have had poor experiences with service providers in the past, but this particular (hugely upsetting and insulting) saga, makes this experience the VERY WORST I have ever had! She is an absolute and utter disgrace AND Westbourne Motors would be doing itself a great favour by reviewing her performance and doing the right thing!

Absolutely disgraceful company call them self a recovery company , they couldn’t recover for a hangover. Rude customer service my wife got in a small car accident called Audi assist they called this company to recover the car. We were told two hours maximum this kept rolling over and over by 10 minutes until 4 1/half hours past we still know recovery.

Then we had a phone call to say it would be another hour to 90 minutes. The car was in a dangerous position and my wife was on the curbside.

We decided to call Audi assist again for some support which they were great. They arranged another company HRS recovery. They were with us within 30 minutes.

This company needs to do better.

Will from Swindon who came to tow my van was brilliant. He's gone above and beyond to get me out of that terrible situation when Chippenham was totally flooded. Although I had to wait a bit due to the huge demand for recovery, he was absolutely brilliant. He's sorted what looked like a dire situation very easily. Great chap, very professional and excellent with safety as well. 10/10 👍🏽

Cris,who came out to recover our Audi was great. Considerate, polite And very helpful. He did well to find us as he had completely the wrong road/area....given to him by the person who took my request for help, although I had given precise instructions as to our whereabouts. Cris deserves 10 out of 10. Ann M Dorking

I found myself with a flat battery in Trenchard Street Car Park in Bristol last night when leaving for a journey back to Exeter. As I didn't have breakdown cover I contacted Westbourne Motors for assistance.

The technician - Younes (I think that's the correct spelling) arrived within 45 minutes. He was friendly and informative, clearly knowing what he was talking about.

Unfortunately the car park had a height restriction in place which meant Younes couldn't get his van to my car. Additionally, the jump pack he had on hand didn't provide enough to jump start.

He returned to his office to grab another jump pack and return approx 30 minutes later, at which point he got my car started and enabled me to get on with my journey.

Really happy with the service provided by Younes and Westbourne Motors. Yes the £96 call out fee is quite steep, but you got me out of a highly stressful situation in a timely and positive way. Thanks!

Bunch of heavy handed pigs.
Caused thousands of pounds damage to my car when they recovered it.
Pathetic company.

The RAC asked this company to move my broken down motorhome , the request was put in at 3pm at 5.30pm a vehicle arrived that was inappropriate for the job , their driver had not been given the details of the vehicle he was collecting. Westbourne motors promised to send a correct vehicle the same day ….. it is now 9.30 pm and I still have not heard if the recovery vehicle is actually on its way or not. Nobody answering the phones at their office . Appalling, I will avoid at all costs in the future

I'm writing this message to say how I was Impressed with the guy that came out to tow me to a toyota garage in west sussex he was very friendly and such a nice guy, thanks so sorry I have forgotten your name.

Horrible company! Left me and my car unattended for 30+ hrs!!! Unacceptable and not a good enough excuse on their part.. for a fully fledged company to say they didn’t have appropriate equipment to use + OTHERS NEEDED HELP TOO!?! What the actual joke leaving people hanging for hours in danger and sending text messages each time with the wrong reg number. Beyond belief, please stay away!

After getting in touch with green flag, due to a breakdown, a Westbourne recovery vehicle arrived within the hour, and the driver could not have been more helpful, his number was 144, upon getting us home , i then had to unload my car, due to been on holiday. the following day i managed to get the car to Westbourne motors and explained the problem, and within a few days they had sorted out the problem and they were first class in there repairing the car and were really very polite and helpful .

Dont ever rely on this Company, waited over 7 hrs for recovery, every time I chased them for eta, was given a different excuse, one of the vehicles that was due to collect me was supposingly in a bad accident on its way to me was just one of them, wouldn't recommend, stay well clear of them, arrange with another Company

If I could do more stars I would RSA 109 stayed with me as I was panicking, checked my battery came followed me to Halfords, chose my battery and fitted it - all whilst he still hadn’t had his lunch. Polite, helpful beyond measure and a wonderful young man - thank you

The technician arrived 25 minutes earlier than expected and waited by my car whilst I returned. He quickly identified that the fault was not mechanical or electrical but an ECU coding issue. He found the fault code, diagnosed the fault, cleared the fault, cleared the memory and reset the ECU. He then kindly followed me home for the short journey back to my home to make sure the fault did not occur again. I have nothing but praise for Eugene, and Westbourne Recovery and the service he and they gave us. This is not the first time I have used Westbourne Recovery and I have never found fault with their service. I would recommend them every time.

I had to give them one star so that I could write a review.
Avoid them.
Spent 6 hours waiting at the roadside, the guy turned up and said he couldn't fix it but was prepared to botch it with gaffer tape. When I said I wasn't happy with that he got angry. Asked him to take me to garage nearby but he said they were all shut (because he'd taken 6 hours) but he refused. I was willing at this point to take my chances with a garage and phone them in the morning to arrange a fix. But this man was so rude, offhand, and unhelpful. He left us at 11pm on the side if the road, after waiting for 6 hours and without helping. Dreadful, dreadful company. How are they allowed to trade?

If you do not want to suffer at the side of the roads do not work with these people. They do not honour their commitments.
Had accident at 12:45 and called them.
Was booked for a 15:20 road side tow truck service at 13:13. They did not keep their word and did not come at 15:20 said will be coming in 45-50 min. They did not keep this booking as well, and said will be there by 18:00. They did not keep their word again and said it will be by another 30 min. I called at 18:42 and was told again another 40min.they didn't come again. Last time driver called at 19:22 and said will be coming at 20:00.

What you need to know about a transportation of your car over 100 miles. Mine needs to be moved 101 miles, so they collected it on a friday morning (after leaving me waiting for over 8 hours the day before) They told me "due to the fact it's over 100 miles, it'll need to go to a hub before it's moved on to the garage" What i didn't know is that it will take a week!!! I could have pushed it there faster.