I have completed the extra difficult 1031 the puzzle that leaves an impression but it is very unsatisfying. Some areas of the image are vague so it’s difficult to match the pattern and since the piece... Leggi di più
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I had one piece missing so I got in touch with customer services along with a picture of the completed puzzle minus a piece. Wentworth identified the piece and sent me a replacement piece in a lovely... Leggi di più
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Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasu... Leggi di più
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I have ordered two Wentworth Puzzles which arrived well packed and with a quick delivery time. Each puzzle has high quality wooden pieces that fit together beautifully, the pieces come in cloth bags... Leggi di più
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Scritti dall'azienda
Based in the heart of the Wiltshire countryside, Wentworth Wooden Puzzles design, develop and produce beautifully crafted wooden jigsaws that represent the very best of British craftmanship. With their unique whimsy pieces, Wentworth’s wooden jigsaws make perfect gifts and are a delightful distraction from the stresses and strains of everyday life. In a world where it is easy to get consumed by electronic gadgets, Wentworth’s unique brand of wooden jigsaws are an entertaining and rewarding alternative. No matter your age or experience, Wentworth has a jigsaw for everyone – from 25 to 1,500 piece puzzles to suit the avid amateur to the puzzling pro.
Informazioni di contatto
The Wentworth Wooden Jigsaw Company Limited, Unit C, Stirling Court, South Marston Industrial Estate, Swindon, SN3 4TQ, Wiltshire, Regno Unito
- 02038104552
- customerservice@wentworthpuzzles.com
- www.wentworthpuzzles.com
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Amazing customer service!
I had one piece missing so I got in touch with customer services along with a picture of the completed puzzle minus a piece. Wentworth identified the piece and sent me a replacement piece in a lovely little box all for no charge.
Such customer service is so rare but then Wentworth puzzles are such good quality. That is why I buy them and will continue to buy them.
11 luglio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are very sorry to hear that a puzzle in your order required a replacement piece. This is not how we would expect our customers to receive their puzzles and apologise for both the inconvenience and disappointment that this may have caused you. We are pleased however, to hear that this issue has now been resolved and that you can now enjoy your complete puzzle after using our replacement piece service!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Feeling disappointed
I have completed the extra difficult 1031 the puzzle that leaves an impression but it is very unsatisfying. Some areas of the image are vague so it’s difficult to match the pattern and since the pieces and their relationship is the same throughout there is no other way of knowing whether a piece is in the right place. Worse than those standard puzzles with black backgrounds or blue sky but with those you can only get it finished one way. With this all the pieces fit anywhere. I asked for a higher definition image but no response. Freeform puzzles are good and tough but you can finish them. This one is just frustrating and unsatisfactory
9 luglio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are very sorry to hear that you are disappointed with the puzzle you recently purchased. Some of our extra difficult puzzles contain repetitive, tessellated pieces which can make placing the pieces in the puzzle more challenging, and we are sorry to hear you have not found this to be enjoyable on this occasion. Your feedback regarding this will of course be passed on to the relevant teams. Our customer service team respond to all queries within 1-2 working days and if you do have any further questions or queries, please reach out to the team and we would always be more than happy to help
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Their customer service is excellent
Their customer service is excellent. Prompt reply to my emails. Even though they were unable to answer my query they still replied and explained why.
30 giugno 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear you are pleased with how quick our team responded to your query. We are sorry we were not able to advise you further. We do hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
LOVE these puzzles and the behind them
LOVE these puzzles and the behind them. We've ordered from Wentworth for years and shipping to Canada is fuss free! I always receive tracking from the company so I can see where my parcel is, which is great as the puzzles come from England. The packaging is beautiful and there is no needless inserts like pictures, the picture on the box is perfect for me, and sometimes I don't even use that! The last time I ordered I had a slight issues with a puzzle and the customer service team fixed so quickly. Thank you Wentworth!
11 maggio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are glad to hear you are enjoying our puzzles! It is also great to hear your orders have been arriving safely and promptly to Canada. We take pride in both the quality of our puzzles and the packaging you receive your puzzle in. Customer service is a top priority here at Wentworth, so we are glad to hear any issues you have had previously were resolved in a timely manner. We hope you can continue to enjoy our puzzles for years to come!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Quality every time, thank you
Once you’ve tried a Wentworth wooden puzzle you will never be able to go back to cardboard. The pieces are thick, durable, sustainably made, great for those who love to enjoy puzzles again and again, or pass them down for others to try.
I love that the company is moving away from AI art, it shows how much they value and listen to their customers. I far prefer the artists that Wentworth Puzzles select, in comparison to those that other brands choose, and Wentworth has a much larger selection of art to choose from.
We would recommend Wentworth Puzzles every time. They’re made in Britain, which for me in the States means I can count on quality, instead of other brands that make their puzzles in China.
4 maggio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear you are delighted with the puzzle you have received and the quality of the puzzle. We take pride in our puzzles and knowing these will be enjoyed for years to come by you and your family is great to hear. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
The best puzzles from the best people
Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasures!
From the thick pieces, charming whimsies and the fantastic selection of images and sizes, there is something for everyone, and we recommend everyone try one!
Thank you Wentworth Puzzles for remarkable puzzles and treasured family time to remember.
5 maggio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear you’re loving our puzzles! It is great to hear our whimsy pieces and the different designs we have to offer create wonderful memories for you and your family. We try hard to offer puzzles that last for years to come and can be enjoyed by everyone and your feedback reconfirms this.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
The best choice for puzzles and sizes
I have done jigsaws since I was 4yr - now nearly 80yr - only puzzles I now do! Customer service, puzzle choice and quality of pieces is 10/10. My only dilemma - our bank balance - puzzles are worth every penny though!
29 aprile 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are pleased to hear you enjoy our puzzles so much. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles as intended. We hope you can continue to enjoy our puzzles in the future, thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
These puzzles are great
These puzzles are great, made from wood not cardboard, makes a really premium experience. I’ve been buying from them for years and they never disappoint. The choice of images and different puzzle cuts means theres’s always something new to try. They arrive quickly too.
7 febbraio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear how much you enjoy the quality and variety of our puzzles. We try hard to have a wide range of choices for our customers to choose from, so our puzzles can be enjoyed time and time again. We are also glad to hear your orders have always arrived in good timing. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
I'm a huge fan!
I’ve been doing Wentworth jigsaw puzzles for a few years now and I love them! Each of their collections follows the changing seasons and they’re a hit every time! Packages are always sent quickly and with care, and the quality of their wooden puzzles is a real bonus. I’m a huge fan!
11 aprile 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear how much you love our puzzles. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!
It is great to hear your orders have arrived with you in efficient timing and have been handled with care. We will be sure to pass on your feedback with the relevant teams.
Thank you. The Customer Service Team at Wentworth Puzzles
Nice puzzle but difficult to identify pieces on the cover photo
We really like the quality of the wood pieces and the interesting shapes. We purchased a 250 piece puzzle and we found the photo on the cover to be very difficult to see the details. The choice of colors for the puzzle pieces with the text are poorly done, with blue lettering on top of blue pieces, etc. which makes it really hard to read, given the pieces are small. We had to use a large magnifying glass to see the photo on the box in detail so we could identify the pieces. Re-thinking the color choices would help to make the graphics more visible. And/or, as other puzzle companies do, include a larger poster size photo of the puzzle to make it easier to see.
5 aprile 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are glad to hear you enjoy the whimsy pieces that are included in our puzzles. We try hard to produce the finest quality puzzles for our customers to enjoy. However, we are so sorry to hear that you are disappointed with the image on the front of the puzzle box. Unfortunately, we do not currently have the licensing permissions to print this as a poster to include inside of the puzzle box. We apologise for the disappointment that this has caused you.
We are sorry to hear you feel the colours and printing used on the puzzle make the puzzle difficult to do. We put customer experience and satisfaction as a top priority and your feedback regarding this will of course be passed on to all relevant departments.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
From a Wentworth puzzle collector!
I have added numerous Wentworth puzzles to my collection in recent years, and the shipments have always arrived quickly, considering they're coming to the US from the UK. The puzzles themselves keep getting better. They have broadened beyond the traditional landscapes and have all sort of amazing illustrations, challenging patterns, and fun graphics now. And I personally love that smoky campfire smell of a new laser-cut wood puzzle.
1 aprile 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear from you that you enjoy our puzzles. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!
We are also glad to hear your order was delivered to you in efficient timing. We will be sure to pass on your feedback with the relevant teams.
Thank you. The Customer Service Team at Wentworth Puzzles
Amazing puzzles
I have purchased Wentworth puzzles for many years now and they are my favourite brand. Made in Britain, high quality & feature real artists (not AI). Love the wooden smell, and finding the amazing whimsy pieces, every puzzle brings pure joy and I cannot recommend enough! :)
31 marzo 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are really pleased to hear that you love our puzzles especially our unique shaped whimsy pieces. Thank you for taking the time to let us know and we hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Puzzles
Excellent service for a damaged jigsaw piece
For very first time I found a damaged piece in my jigsaw when I started to sort them out. I contacted Wentworth customer service who were brilliant and told me what they needed and were very fast recreating and sending it to me. I am so pleased at their attitude to reducing waste as well -no sending puzzle back and asking for another etc
13 marzo 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear you are happy with the service you have received with our team. We put customer experience and satisfaction as a top priority here at Wentworth. It is great to hear your pieces arrived efficiently and we are glad you are now able to enjoy your completed puzzle!
Thank you. The Customer Service Team at Wentworth Puzzles
I am doing my first Wentworth puzzle
I am doing my first Wentworth puzzle - a 1000 piece puzzle. It is taking forever. But I have never enjoyed doing a jigsaw more. The pieces are not just all different shapes, they are different sizes. I thought "I'll just separate out the edge pieces first like I usually do." LOL that doesn't work.
I sometimes can hear the manufacturer's giggle mischievously as I find little tricks as I do it.
So the price - expensive. But if you think in terms of dollars per hour of fun, it is really a good value. So far I've never been bored with this one - it is just really enjoyable.
Another poster complained about the smell. To each his own, I freaking love it. It smells like wood - a good smell to me. And the pieces feel great when they fit together. So far, no false-fits.
Like I said at the start, I've never enjoyed doing a puzzle this much.
10 marzo 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear from you that you have loved completing your first Wentworth that you have received. We are so glad to hear you have enjoyed the challenge, and that you like our uniquely shaped pieces.
We try hard to create puzzles that our customers will love and be able to enjoy time and time again. Thank you for taking the time to let us know and we hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Puzzles
Goede service, fijne puzzels!
Wij hebben 2 keer een gepersonaliseerde puzzel laten maken en die waren heel mooi geworden. Bij de tweede echter miste een stukje, contact opgenomen en we hebben het ontbrekende stukje ontvangen. Goede service!
Mijn ouders zijn 90 en 91 en vinden dit geweldige puzzels omdat ze goed vast te pakken zijn, met gewone kartonnen puzzels hebben ze problemen, maar deze vinden ze heel fijn.
26 gennaio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that your parents enjoy our puzzles so much and find the pieces easy to handle. We are so sorry to hear that your personalised puzzle arrived with a piece missing and appreciate how disappointing this is. It is great that this was resolved quickly by our team and that you now have a complete puzzle. We hope both yourself and your parents and continue to enjoy puzzling for years to come!
Thank you. The Customer Service Team at Wentworth Puzzles.
Wentworth Puzzles
I have ordered two Wentworth Puzzles which arrived well packed and with a quick delivery time. Each puzzle has high quality wooden pieces that fit together beautifully, the pieces come in cloth bags and sturdy cardboard boxes - no plastic packaging. Customer service is responsive and very helpful with a small problem I had with one of the puzzles.
Highly recommend.
4 marzo 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear that your orders have arrived well packaged and on time. We are sorry to hear that there was an issue with a puzzle that you ordered, but we are so pleased to hear that this was resolved quickly and efficiently by our team. We hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Puzzles.
Strong Chemical VOC's
Very high off gassing of vocs in the wood, glues and varnishing of these puzzles.
We have noticed since opening and leaving the incomplete puzzles out our fresh air filter record has massively excellerated especially when we have closed windows (winter time)
17 febbraio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
The smell you are referring to occurs because of the way our puzzles are manufactured. At Wentworth, our puzzles are cut using lasers which contribute to creating our intricate and unique pieces, however this does create a slight woody smell that is inherent to our puzzles. We would first advise to open the puzzle and leave in a well ventilated area to allow this smell to dissipate; this usually lessens after a couple of days.
Please rest assured that all materials used within our manufacturing process are non-toxic and we do not use any chemical substances when creating our puzzles.
We are sorry for any inconvenience that this may have caused. Please do not hesitate to reach out to our team with any further queries or concerns and we would be more than happy to help.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
1000 piece Snow Leaopard
1000 piece Snow Leaopard. Great puzzle. Really challenging. It took me some time to decide where to start and how pieces connected. It was not only the subtle tonal differences that created the challenge but also the repeats, which caused me to have to swap out pieces. Found the technique of joining the "C" shaped pieces to their counterparts first really helpful, plus identifying symmetry elements.
23 gennaio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We try hard to produce puzzles that can strike the perfect balance between being enjoyable and challenging, and we are so happy to know that you have enjoyed putting this one together. We hope you can continue to enjoy our puzzles in the future!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Don’t even bother to return the Wentworth puzzle
First, let’s be clear we love these wooden puzzles and have both bought and been given quite a few. BUT the other day we were given a 250 piece puzzle (as indicated by the box that had ‘250 pieces’ on it) that was clearly only 100 piece puzzle.
Contacted Wentworth and they said they’d need it returned. Sent a link for Royal Mail - well, that’s pretty useful for Oz isn’t it? Of course the Royal Mail didn’t accept an address in Australia - simply not worth returning it
Got the reply below but I’ve not got any email yet as if 1st March.
I should also add that we’ve had other issues too - a missing piece in another puzzle plus a splayed nub on one piece in yet another puzzle. Just not good enough QC
9 gennaio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback. We are so sorry to hear that the incorrect puzzle has been received and that you have been provided with the incorrect return information for your location. We sincerely apologise for the disappointment that this may have caused you and have now been in contact with you directly to resolve this issue as soon as possible.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Beautiful, challenging puzzles and memorable experiences!
Last year, I purchased puzzles for my family, we all enjoyed putting them together and then we traded the puzzles to keep the fun going. We thought they were beautiful and appreciated (and maybe somewhat grimaced at) the unique shapes in the puzzle.
This Christmas, I was thrilled to see the Christmas Crackers puzzles. Since we're from the US, our extended family is not familiar with the Cracker tradition. For our family Christmas Eve gathering, 12 puzzles were handed out and opened. Immediately, young and old alike started to put the puzzles together - while we were still having dinner! I think my 11 year old great nephew and my 35 year old niece had the most fun! Everyone commented on how much fun they had and what a great idea it was to add the puzzles to our evening!
Thank you for giving us a memory to treasure!
8 gennaio 2026
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Risposta di Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that your family enjoyed their cracker puzzles over the festive period. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again! We hope you can continue to enjoy our cracker puzzles as a family in the future too!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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