Waterstones Recensioni 

I appreciate Lisa's prompt and helpful response to my ticket. I'll continue to shop at Waterstones.

Barry from customer services was so very helpful and completely understanding of my situation. He corrected my error at no additional cost to myself, which in the current economy was very much appreciated. Absolutely would recommend using Waterstones again with the added assurance of great customer services. Thank you Barry.

Lisa in customer services was absolutely fantastic today, my payment wouldn’t work so Lisa retried for me and it all went through fine on my preorder. So helpful and lovely to talk to, I also really appreciated the call being answered really promptly and Lisa also followed up via email which I thought was excellent. Exceptional customer service.

The customer service was phenomenal, I had an issue and it was resolved in a timely manner and very pleasantly by their team.

The three people who helped me after my book cancellation were so kind and helpful, they helped me so much and we're very understanding through the whole process.

Emma replied so quickly to my query, and took the trouble to sort what was really a problem with PayPal.
I am very grateful! I could not have sorted it without her help.

Customer service was outstanding! I contacted Lorraine online regarding an outstanding order of a book that was impossible to get hold off. Not only did she go out of her way to look into for me but continually kept me updated on her progress so excellent communication. Really impressed and pleased that while my son was not able to get his book the end result was a happy one!

Wonderful customer service. They helped me for an online order and Lisa were very helpful for solving the issue. Kind and patient. Really appreciated.

Have always had excellent service from Waterstones, both in-store and via customer services/website ordering.
I cannot recommend the staff highly enough for their professionalism, enthusiasm for their books and their commitment to ensuring you have your questions answered, issues resolved and are happy with the result.

The BEST customer service I have dealt with in a long time! Sorted my problem out very very quickly! So nice and efficient! Waterstones should be really proud of this!

I contacted Waterstones’ customer service because the book I had received was a little damaged and wanted to know if it was possible to get a replacement dust jacket at the very least (since the book is now out of stock).
The person who took care of my request was quick to respond, very polite and very helpful. Since I live outside the UK, free post wasn’t possible so I was offered a gesture of goodwill.
This is the second time I’ve reached out to their customer service (the first being to ask about restocking - also a great CS experience since that person reached out again once the book was back in stock - going the extra mile) and I cannot say enough times how fantastic they are.

I needed to speak to customer services and spoke to a ' Lisa' who was extremely helpful and went, what appeared to be, that extra mile to reassure me (re: my query).
I've started collecting the Macmillan library series: stunning, clothbound, pocket-sized classics with gold foiled edges and ribbon markers! My daughter loves all my leather bound books and this is a further collection for her when I pass. Online ordering is so easy and the books arrive in mint condition. I look forward to receiving a book or two each month and love watching this collection grow. Thankyou Waterstones....

Lisa, on Customer Service, was so helpful and patient. and I really appreciate her help - and expertise. A credit to Waterstones.

Wondered on the status regarding my recent book order, was assisted by Lisa online was extremely polite and helpful, will be ordering again for sure 👍

I loved Waterstones in London and was thrilled that when I moved to Lincoln, there was a Waterstones. I engage much more with this store and love the Remainders; the coffee is excellent, as are the snacks, and I really appreciate the book events. I'm also enjoying the Waterstones App much more than the old card; my last purchase was the Walking Cure, which I'm really enjoying as a walker. On a rainy day, I love hanging out in the cafe with a nice book.

I had enquired about a novel which had been ordered in February, but which I had not yet received, not realising that it was not due to be published until September. The response was very prompt, very helpful and very pleasant. There was a true sense of a correspondence with a real human - which, when an automated response tends to be the norm now, was refreshing and very reassuring.

I prefer using my local store (meadowhall sheffield), but honestly the staff are amazing. Had great recommendations in the past always end up grabbing one extra if they think i'd like it. From today was Pagans by james alistair henry. Can't wait to read it. Keep up the amazing work. Would always recommend waterstones to be the first place to look for a good read!

I queried why I was charged full price for a book bought alongside one with a 'Buy One, Get One Half-Price' sticker. A speedy response from Lisa explained that the offer was restricted to books with the half-price sticker. Lisa will raise my concerns about this being misleading, and, unexpectedly, she awarded me two Waterstone Plus Card stamps.

I had a query and used their email service. Lisa was brilliant, answered my query efficiently and was really helpful.

Lorraine on CS is excellent. I had a question about an edition of a book, and she continuously followed up with the buying team to get an answer back to me as soon as possible.